Elizabeth Worley

Senior Business Analyst at CXC Solutions
  • Claim this Profile
Contact Information
us****@****om
(386) 825-5501
Location
Plano, Texas, United States, US
Languages
  • English -
  • Spanish -
Skills

Topline Score

Topline score feature will be out soon.

Bio

Generated by
Topline AI

You need to have a working account to view this content.
Join now
You need to have a working account to view this content.
Join now

Credentials

  • Graduate Certificate in Business Intelligence and Data Mining
    The University of Texas at Dallas
    May, 2022
    - Nov, 2024

Experience

  • CXC Solutions
    • United States
    • Software Development
    • 100 - 200 Employee
    • Senior Business Analyst
      • May 2022 - Present

  • Taxpayer Advocate Service
    • United States
    • Government Administration
    • 100 - 200 Employee
    • Case Advocate
      • Oct 2019 - Present

      - Help taxpayers in English and Spanish experiencing financial distress or who have worked with the IRS without case resolution, in resolving their tax problems with the IRS, such as receiving their refund or releasing levies- Review incoming taxpayer cases for accuracy and make any necessary changes- Research IRS procedures for appropriate course of action for case resolution- Coordinate with other departments in the IRS and ensure proper action is taken

    • Intake Advocate
      • Aug 2019 - Oct 2019

  • U.S. Department of the Treasury
    • United States
    • Government Administration
    • 700 & Above Employee
    • Bilingual Customer Service Representative
      • Oct 2016 - Aug 2019

      - Answer initial calls from taxpayers in English and Spanish, documenting and making an initial assessment of their problem with the IRS - Advise taxpayers in the correct course of action for their specific situation - Train groups in proper accounts procedures and provide follow-up assistance - Provide assistance to coworkers as an Acting Lead Customer Service Representative - Contracted with FEMA to provide application assistance and status updates - Answer initial calls from taxpayers in English and Spanish, documenting and making an initial assessment of their problem with the IRS - Advise taxpayers in the correct course of action for their specific situation - Train groups in proper accounts procedures and provide follow-up assistance - Provide assistance to coworkers as an Acting Lead Customer Service Representative - Contracted with FEMA to provide application assistance and status updates

  • Texas Tech University
    • United States
    • Higher Education
    • 700 & Above Employee
    • Student Supervisor/Trainer at IT Help Central
      • Sep 2014 - Jul 2016

  • Texas Back Institute
    • United States
    • Medical Practices
    • 100 - 200 Employee
    • Marketing Assistant
      • Aug 2015 - May 2016

    • Marketing Intern
      • May 2015 - Aug 2015

  • Hotel Don Paco
    • Seville, Spain
    • Front Desk Agent
      • Jan 2014 - May 2014

  • Genghis Grill
    • United States
    • Restaurants
    • 200 - 300 Employee
    • Waitress/Cashier
      • Sep 2012 - May 2013

Education

  • The University of Texas at Dallas
    Master of Science - MS, Computer/Information Technology Administration and Management
    2019 - 2022
  • Texas Tech University
    Bachelor of Arts (B.A.), Public Relations
    2012 - 2016
  • Texas Tech University
    Bachelor of Arts (B.A.), Spanish
    2012 - 2016
  • Plano Senior High School
    High School Diploma
    2011 - 2012

Community

You need to have a working account to view this content. Click here to join now