Software Trainer

• Sep 2021 - Present

Experienced in conducting face-to-face training sessions for clients and internal employees globally, as well as providing in-depth knowledge of the software's functionalities and features. I am adept at tailoring training sessions to meet diverse audience needs and skill levels, ensuring a personalized and an effective learning experience. Key Contributions:  Staying up to date with the latest software updates and releases, maintaining a high level of proficiency to deliver up to date and relevant training content.  Assist global users in troubleshooting issues, providing practical solutions, and ensuring smooth software usage.  Successfully assumed a project management role when called upon for select clients, guiding them through the software implementation process, training, and event/mobile app launch. Provided ongoing support and collaborated with the team to fulfill client requirements.  Currently developing comprehensive training materials, including documentation, videos, and course materials, for the LMS self-paced training portal on an ongoing basis. Was a part of this program initiative from conception, resulting in enhanced learning resources and improved client success rates on the platform.  Involved in the design and implementation of a certification program to assess and validate user proficiency on the products offered, enhancing users' confidence and expertise in utilizing the software effectively.  Demonstrate strong interpersonal skills and hospitality training during onsite support at events, fostering positive relationships with clients at all levels of their organization.  Collaborated with global teams such as customer support and development, to gather feedback and drive continuous improvements to the software's usability.  Mentored internal staff members, contributing to their professional growth and development within the Organisation. Show less