Experience

Restaurant Associates UK

• United Kingdom
• Restaurants
• 200 - 300 Employee

• General Manager

  • Feb 2016 - Present

  Currently looking after a Private Equity & Debt Management Firm in South West London. I starting RA as a Deputy General Manager at the Gartner Site in Egham, Surrey. This was my first role within contract catering and has been a great and exciting challenge after leaving the hotel industry. I have been able to use existing skills as well as developing new ones. Currently looking after a Private Equity & Debt Management Firm in South West London. I starting RA as a Deputy General Manager at the Gartner Site in Egham, Surrey. This was my first role within contract catering and has been a great and exciting challenge after leaving the hotel industry. I have been able to use existing skills as well as developing new ones.



Amberley Castle Hotel Limited

• United Kingdom
• Hospitality
• 1 - 100 Employee

• Deputy Manager

  • Aug 2015 - Feb 2016

  Amberley Castle has 19 bedrooms and aims to offer a high level of service to its guests and it generates it main income from leisure guests. My main responsibilities within the hotel are as followed: • Manage all areas of front of house which include Reception, Porters and Nights• Meeting and greeting of guests, managing the lounge areas and responding to guest’s feedback• Support other HOD’s within the Hotel, Housekeeping, Events, Reservations, Restaurant and Maintenance • Part of the Senior Management Team and cover my General Managers role when he is out of the business • Make sure all my team have the relevant training that’s needed with Coffee chats, 3 month reviews and appraisals • SOP’s for all departments are up to date and followed at all times, to uphold the hotels standards• Assisting my GM with forecasting and budgeting



Sundial Group

• Sales Manager

  • Nov 2012 - Aug 2015

  Sundial has 3 venues, a venue finding service called SOS and teambuilding service called Teamscapes. It is a family run company with great values and one is the leading Hotel Group in the Hospitality Industry for Conference and Events, winning a number of awards each year with M&IT, BDRC and many others. I started as Sales Consultant and gained promotion to Sales Manager.• Responsible for generating over £2million of revenue each year • Leading and motivating a team• Consistently achieve 9&10’s in BDRC for customer experience • Created and successfully manage budgets and growing average rates• Increased occupancy levels when needed• Successfully recruited for Sales Office and Reception • Mentored, coached and supported other managers with recruitment • Hosting client and agent FAM Trips, to generate a larger client base • Secured business with clients from a selection of industry sectors including Pharmaceutical, Accountancy, Law, Engineering and Business Consultancy. • Good success rate for writing proposals and securing new business• Implementing standards and new procedures • Train and coach team members• In 2015 we became the first Conference Hotel and Events Venue to be part of the Living Wage scheme, due to over achieving our revenue budgets in 2014.

• Sales Consultant

  • Jun 2010 - Nov 2012



The Manor Hotel

• Reservations Manager

  • Jul 2009 - Jun 2010

  MG Hotels have 2, 50 bed Hotels and are run by 2 brothers, my responsibilities included:• Dealing with day to day enquiries through phone, email and internet• Organizing and running both English and Asian Weddings and Events• Organizing and coordinating external and specialised caterers • Generated a preferred suppliers list• Increased the average room rates• Implemented procedures within the Events and Reservations department• Duty Management Shifts making sure all departments ran smoothly • Managing and motivating a Reception Team • Assisting the Operations Manager when needed • Recruitment of different positions within the venue• Communicating with the sister venue (Red Lion, Henley) with any short staffing problems and standard changes.



The Crown Hotel

• Reservations and Events Co-ordinator

  • Mar 2007 - Jul 2009

  110 bedroom hotel in the centre of Harrogate with event space to cater for up to 200 guests for meeting/dinner. I started as Head Receptionist and achieve a promotion to Events and Reservations Co-ordinator in just under a year. Responsibilities included:• Managing reception shift procedures including banking and end of day procedures• Managing and motivating the Reception Team• Assisting both the Events Manager and Reservations Manager • Dealing with day to day enquiries, through phone, email and internet • Coordinating weddings, private functions and conferences. • Checking of daily, weekly and monthly reservations• Updating and managing of websites • Dealing with enquiries through to contracts and then co-ordinating until handing over to operations • Showrounds for both corporate and private events • Duty Management Shifts



The Royal York Hotel and Conference Centre

• Trainee

  • Apr 2005 - Mar 2007

  I started as a C&B assistant, then moved to the Trainee Programme roughly spending at least a month in each department learning how each is run. I also achieved my NVQ Level 3.Bar - Using the Remanco system - Cashing up at the end of the shift - Ordering of stock for the next day - Opening up and closing down procedures - Mobile bars setting them up running them and closing down, also running the main events bar - Helping with the rota with ratios and functions - Helping with training of staff & applying set standardsHousekeeping - Following a maid around learning what they have to do then cleaning rooms on my own - Following a supervisor around learning what to look for when checking rooms. Then doing it on my own - Ordering of stock/linen - Checking public areas - Opening and closing procedures of the housekeeping departmentReception - Switchboard answering the phone diverting calls/helping with enquiries. Checking correspondence with the system - Working behind the desk checking people in and out - Working with Fidelio System - Working through early/late procedures making sure duties are carried out - Being key holder and responsible for the safe, this involves counting it, beginning and end of shift and handing over, also giving out change to the departments - Assisting when the fire alarm goes off - Reservations from guests that walk-in - Recording Maintenance problems.Reservations - Checking faxes and email bookings and putting them in the system - Answering the phone and taking reservation and helping with any enquires - Sending out confirmation and dealing with brochure enquires - Correspondence checks for future dates - keeping filing up to date.I worked in many other areas, going back to departments when they were short staffed and busy periods. I was also part of the Quality Wins Team which helps promote staff to go that bit further. I was nominated into the York Hospitality Association Employee of the Year, the award was Person Friday.



Ramada Jarvis Hotels

• Hospitality
• 1 - 100 Employee

• Waitress

  • Sep 2004 - Apr 2005

  I was a waitress in the restaurant, where I took orders, served food, I also worked weddings and other dinners, helping set them up as well as serving. I was working full time and went to college every Tuesday, I was studying to gain a NVQ 2 in hospitality, which I achieved. I was a waitress in the restaurant, where I took orders, served food, I also worked weddings and other dinners, helping set them up as well as serving. I was working full time and went to college every Tuesday, I was studying to gain a NVQ 2 in hospitality, which I achieved.