Experience

Doctors of Physical Therapy

• United States
• Hospitals and Health Care
• 100 - 200 Employee

• Lead Benefits Specialist

  • Nov 2022 - Present

  Lead Patient Billing role included but not limited to training and being a liaison for department questions, verifying insurance benefits, work injury and auto injury cases for patient treatment. Speaking with patients and assisting in the understanding of their insurance coverage, insurance companies, case managers adjusters and attorneys regarding case management. Taking payments and assisting the collectors in obtaining information to process claims. Completing verification of… Show more Lead Patient Billing role included but not limited to training and being a liaison for department questions, verifying insurance benefits, work injury and auto injury cases for patient treatment. Speaking with patients and assisting in the understanding of their insurance coverage, insurance companies, case managers adjusters and attorneys regarding case management. Taking payments and assisting the collectors in obtaining information to process claims. Completing verification of benefits and understanding your benefit forms for patients and explaining those benefits to the patient and front desk staff. Using Clinician and AR proactive EMR systems as well as multiple provider insurance, authorization and work comp portals. West fax web based fax.Along with Windows office: word/excel

• Patient Billing Specialist

  • Sep 2020 - Present



The Institute for Personal Development

• 1 - 100 Employee

• Brain to Behavior Administrative Coordinator

  • Aug 2019 - Aug 2020

  Under the supervision of the Program Director Taking inbound and outbound calls for 2 locations 9 clinicians and a technician (25-40 calls daily) In charge of third party calls Scheduling Explanation of program to patients,staff and other offices Maintains referral process Check physician voice mails hourly and process Process verbal and written authorizations for providers Completing and Submitting pre authorizations for Neuro Psych testing and Quantitative… Show more Under the supervision of the Program Director Taking inbound and outbound calls for 2 locations 9 clinicians and a technician (25-40 calls daily) In charge of third party calls Scheduling Explanation of program to patients,staff and other offices Maintains referral process Check physician voice mails hourly and process Process verbal and written authorizations for providers Completing and Submitting pre authorizations for Neuro Psych testing and Quantitative EEG Checking patient insurance benefits Documenting insurance information Inputting patient information into the EHR system Taking payments Processing and scheduling inter-office referrals (IOR) and change of clinician requests (COC) Sending messages to providers in Practice Fusion Telemed and Epic Communicate with ATC regarding scheduling changes Communicate with patient biller to ensure proper maintenance of accounts Maintain Wait List Tracking B2B statistics Service initial phone and web inquiries using industry knowledge, experience and training In charge of properly billing and tracking of Alpha Stim encounters and payments

• Lead Medical Receptionist/ Call Center Rep

  • Jun 2018 - Aug 2019

  Time is split between two departments: Taking inbound and outbound calls for multiple locations (between 30 and 80 calls daily) In charge of third party calls Scheduling Checking patient benefits Greeting patients Signing Patients into appointments Documenting insurance information Inputting patient information into the EHR system Taking payments Starting Prior Authorization for Prescriptions Taking Prescription requests Handling change of clinician… Show more Time is split between two departments: Taking inbound and outbound calls for multiple locations (between 30 and 80 calls daily) In charge of third party calls Scheduling Checking patient benefits Greeting patients Signing Patients into appointments Documenting insurance information Inputting patient information into the EHR system Taking payments Starting Prior Authorization for Prescriptions Taking Prescription requests Handling change of clinician paperwork Handling in house and regular referrals



BrightStar Care

• United States
• Hospitals and Health Care
• 700 & Above Employee

• Certified Nursing Assistant

  • Dec 2015 - Dec 2017

  Provide care in the homes of clients. Such as: -Dress/Undress -Showers -Oral care -Simple wound care -Ambulation -Med Reminders -Toileting -ADL -Meal Prep -Assistance to Appointments and Errands -Medical staffing in facilities such as Long-term Nursing, Assisted Living, Group Homes for the physically and mentally Challenged Provide care in the homes of clients. Such as: -Dress/Undress -Showers -Oral care -Simple wound care -Ambulation -Med Reminders -Toileting -ADL -Meal Prep -Assistance to Appointments and Errands -Medical staffing in facilities such as Long-term Nursing, Assisted Living, Group Homes for the physically and mentally Challenged



Alden Estates of Shorewood

• United States
• 1 - 100 Employee

• Certified Nursing Assistant

  • Jan 2016 - Jan 2017

  Providing Daily Living Care for Rehab and Long-term patients. Including Dressing, Toileting, Rehab exercise, transport to meals physical and occupational therapy,as well as activities.Also being the voice between pt and nurse Providing Daily Living Care for Rehab and Long-term patients. Including Dressing, Toileting, Rehab exercise, transport to meals physical and occupational therapy,as well as activities.Also being the voice between pt and nurse



Home Health

• Wellness and Fitness Services
• 700 & Above Employee

• Certified Nursing Assistant

  • Sep 2013 - Jul 2015

  Supervised from a safe distance the overall health behavior and activities of the couple. Reporting a daily email of days events to all children. Help organize and get rid of items in home in preparation of their move. Driver to doctor appointments and errands. Supervised from a safe distance the overall health behavior and activities of the couple. Reporting a daily email of days events to all children. Help organize and get rid of items in home in preparation of their move. Driver to doctor appointments and errands.



Symphony of Joliet formally Deerbrook Care Center

• Certified Nursing Assistant

  • Aug 2011 - Mar 2012

  Daily care for residents (elderly, disabled, altsheimer) -Dressing -Oral hygiene -Bathing -Continent and Incontinent assistance -Feeding -Travel companion to doctor appointments -Vital recording -Daily activities Daily care for residents (elderly, disabled, altsheimer) -Dressing -Oral hygiene -Bathing -Continent and Incontinent assistance -Feeding -Travel companion to doctor appointments -Vital recording -Daily activities



Brookdale Lisle Formally Devonshire of Lisle

• Certified Nursing Assistant

  • Dec 2010 - Nov 2011

  Daily care of residents in an assisted living environment -Med reminders -Vital recording -Assistance dressing -Continent and incontinent assistance -Escorting to meals and activities -Running the activities of the day Daily care of residents in an assisted living environment -Med reminders -Vital recording -Assistance dressing -Continent and incontinent assistance -Escorting to meals and activities -Running the activities of the day