Elizabeth Waksmunski
Independent Travel Consultant at Peak Travel Group, a Direct Travel Company- Claim this Profile
Click to upgrade to our gold package
for the full feature experience.
Topline Score
Bio
Melanie Witte
I worked with and under Sue for many years in various positions and can attest to her exceptional leadership and interpersonal skills. Her expertise in government and military travel management, operations and regulations is unparalleled. Other strenghts include superb customer service skills, problem resolution, outstanding verbal and written communication abilities, coaching, training, Human Resource management, and above all, decades of in-depth experience in all aspects of the travel industry, from leisure to corporate, to government/military, in front line operations as well as back office and support departments.
Carolyn G. (GSFC-274 Lott
I highly recommend Ms. Sue Waksmunski to work at any Federal or civilian organization. The support she provided to the National Aeronautics and Space Administration (NASA) as a Senior Travel Manager was outstanding. Her demonstrated expertise and knowledge in the areas of travel and accounting proved to be essential toward the success of the NASA Travel Service Program. Ms. Waksmunski is truly a team player and will be an asset to any organization.
Melanie Witte
I worked with and under Sue for many years in various positions and can attest to her exceptional leadership and interpersonal skills. Her expertise in government and military travel management, operations and regulations is unparalleled. Other strenghts include superb customer service skills, problem resolution, outstanding verbal and written communication abilities, coaching, training, Human Resource management, and above all, decades of in-depth experience in all aspects of the travel industry, from leisure to corporate, to government/military, in front line operations as well as back office and support departments.
Carolyn G. (GSFC-274 Lott
I highly recommend Ms. Sue Waksmunski to work at any Federal or civilian organization. The support she provided to the National Aeronautics and Space Administration (NASA) as a Senior Travel Manager was outstanding. Her demonstrated expertise and knowledge in the areas of travel and accounting proved to be essential toward the success of the NASA Travel Service Program. Ms. Waksmunski is truly a team player and will be an asset to any organization.
Melanie Witte
I worked with and under Sue for many years in various positions and can attest to her exceptional leadership and interpersonal skills. Her expertise in government and military travel management, operations and regulations is unparalleled. Other strenghts include superb customer service skills, problem resolution, outstanding verbal and written communication abilities, coaching, training, Human Resource management, and above all, decades of in-depth experience in all aspects of the travel industry, from leisure to corporate, to government/military, in front line operations as well as back office and support departments.
Carolyn G. (GSFC-274 Lott
I highly recommend Ms. Sue Waksmunski to work at any Federal or civilian organization. The support she provided to the National Aeronautics and Space Administration (NASA) as a Senior Travel Manager was outstanding. Her demonstrated expertise and knowledge in the areas of travel and accounting proved to be essential toward the success of the NASA Travel Service Program. Ms. Waksmunski is truly a team player and will be an asset to any organization.
Melanie Witte
I worked with and under Sue for many years in various positions and can attest to her exceptional leadership and interpersonal skills. Her expertise in government and military travel management, operations and regulations is unparalleled. Other strenghts include superb customer service skills, problem resolution, outstanding verbal and written communication abilities, coaching, training, Human Resource management, and above all, decades of in-depth experience in all aspects of the travel industry, from leisure to corporate, to government/military, in front line operations as well as back office and support departments.
Carolyn G. (GSFC-274 Lott
I highly recommend Ms. Sue Waksmunski to work at any Federal or civilian organization. The support she provided to the National Aeronautics and Space Administration (NASA) as a Senior Travel Manager was outstanding. Her demonstrated expertise and knowledge in the areas of travel and accounting proved to be essential toward the success of the NASA Travel Service Program. Ms. Waksmunski is truly a team player and will be an asset to any organization.
Experience
-
Peak Travel Group, a Direct Travel Company
-
United States
-
Travel Arrangements
-
1 - 100 Employee
-
Independent Travel Consultant
-
May 2014 - Present
Outside sales travel consultant providing individual consultations and specializing in group travel arrangements to include: cruises, hotel arrangements, travel insurance, rental car bookings, shuttle transportation and airline tickets. Outside sales travel consultant providing individual consultations and specializing in group travel arrangements to include: cruises, hotel arrangements, travel insurance, rental car bookings, shuttle transportation and airline tickets.
-
-
-
Executive Travel Group
-
Norfolk, VA
-
Independent Travel Consultant
-
May 2013 - May 2014
Outside sales travel consultant providing travel arrangements for individuals and groups. Offering car, hotel, shuttle transportation, airline, travel insurance and cruise arrangements. Outside sales travel consultant providing travel arrangements for individuals and groups. Offering car, hotel, shuttle transportation, airline, travel insurance and cruise arrangements.
-
-
-
CI Azumano Travel / Business
-
Travel Arrangements
-
1 - 100 Employee
-
Director
-
May 2010 - Apr 2012
Managed 2 offices in different cities with 15 employees scheduled to work multiple shifts and 20 independent contractors. Spearheaded the rebranding of the leisure division, implemented a new telephone distribution system and a new CRM system. Developed and instituted new policies and procedures for a new payroll compensation plan. Created marketing and advertising opportunities with vendors, and secured advertising space within multi-media at a preferred rate. Scheduled and hosted vendor events both onsite and offsite. Handled client complaints both written and verbal format. Conducted training meetings and call monitoring, plus scheduled additional training with vendors and business enterprises. Counseled individual employees as needed to obtain personal and company goals. Produced the work schedule for a 7 day a week operation and processed payroll. Established incentive programs and awards for employees, and sought out additional incentives for employees from vendors. Secured commission contracts and cooperative marketing agreements from vendors. Produced matric information to establish division goals for each employee. Created and managed the yearly budget for the leisure division. Show less
-
-
Manager
-
Sep 2000 - May 2010
Primary responsibilities included; management of the day to day operations of the (CRC) call center for multiple government accounts within the FedTraveler E-Government Travel Service to include; NASA, SEC, USCIS and JPAC. Disseminate information obtained from the FMR, JTR, JFTR, FEMA, and SDDC etc to 40 – 65 travel counselors including tele-workers and quality assurance agents, Developed, trained and maintained the QA Program for all government accounts awarded to CI Travel. Prepared performance matrix reports, handled customer service related problems and questions thought various modes of communications, revised work shifts as needed, prepared employee evaluations, tele-conference training, and trained all new employees regarding E-Gov Travel Service per account. Additionally, managed an annual $30 million of official government travel that required managing 10 on-site offices across the U. S. with a staff of 18 employees. Implemented a new telephone distribution system, created and developed the standards of work procedure and policy for tele-workers. Lead the transition team for NASA and USCIS to the E-Government Travel Service. Former Quality Assurance Manager on the NASA account. Lead the advance team for the start up of the USCIS account. Hired and trained new employees, developed a Quality Assurance procedure, worked closely with the (COTR) contracting officer technical representative for the government to meet and exceed contract compliance, and created the (ACD) automatic call distribution flow for the account. Lead the advance team for the start up of a $15 million contract between C I Travel and Hickam AFB. Coordinated work effort with government officials in Contracts, Procurement, Safety and TMO, plus GDS and Telecommunications. Coordinated and participated in the physical set up of the Hickam AFB operation, and provided training and orientation to new employees. Plus established a working relationship with the Hawaii National Guard. Show less
-
-
Community
