Experience

Thuma
• United States
• Retail
• 1 - 100 Employee
• CX Associate

  • May 2022 - Present


ThreadBeast

• United States
• Retail Apparel and Fashion
• 1 - 100 Employee

• Customer Retention Specialist

  • May 2021 - Sep 2021

  Assist with all customer concerns in a professional, timely manner through phone, email, sms and live chat. Provide quick and concise solutions for customers when they have an unsatisfactory experience. Relay customer feedback to teams in order to improve overall customer experience. Achieving and exceeding retention goals by forming a genuine connection with customers. Worked from home independently and effectively. Assist with all customer concerns in a professional, timely manner through phone, email, sms and live chat. Provide quick and concise solutions for customers when they have an unsatisfactory experience. Relay customer feedback to teams in order to improve overall customer experience. Achieving and exceeding retention goals by forming a genuine connection with customers. Worked from home independently and effectively.



The RealReal

• United States
• Retail Apparel and Fashion
• 700 & Above Employee

• Resale Specialist

  • Feb 2020 - Jul 2020

  Greeted customers as they walked in-store. Increased add-on sales by becoming a master of the store’s inventory, suggesting different items that fit customer needs quickly and efficiently. Provided exceptional customer service by following up with each customer after they were helped to ensure they thoroughly enjoyed their purchase and experience. Utilized mobile terminal i-Pads to check out customers as look up any online inventory available. Greeted customers as they walked in-store. Increased add-on sales by becoming a master of the store’s inventory, suggesting different items that fit customer needs quickly and efficiently. Provided exceptional customer service by following up with each customer after they were helped to ensure they thoroughly enjoyed their purchase and experience. Utilized mobile terminal i-Pads to check out customers as look up any online inventory available.



Bonobos

• Advertising Services
• 1 - 100 Employee

• Lead Stylist/ Assistant Manager

  • Oct 2018 - Feb 2020

  Generated a welcoming environment for every customer that came in by offering beverages and creatinglight hearted conversations. Generated a revolving client book with 100+ clients whom I'd personally size and style. Administrative work such as event planning, scheduling appointments, sending follow-up emails, running errands, and processing returns. Supervised 3 to 4 staff members. Ensured employees complied with company policies and procedures. Addressed and resolved guest concerns… Show more Generated a welcoming environment for every customer that came in by offering beverages and creatinglight hearted conversations. Generated a revolving client book with 100+ clients whom I'd personally size and style. Administrative work such as event planning, scheduling appointments, sending follow-up emails, running errands, and processing returns. Supervised 3 to 4 staff members. Ensured employees complied with company policies and procedures. Addressed and resolved guest concerns, maintained brand loyalty with a NPS of 100%. Show less Generated a welcoming environment for every customer that came in by offering beverages and creatinglight hearted conversations. Generated a revolving client book with 100+ clients whom I'd personally size and style. Administrative work such as event planning, scheduling appointments, sending follow-up emails, running errands, and processing returns. Supervised 3 to 4 staff members. Ensured employees complied with company policies and procedures. Addressed and resolved guest concerns… Show more Generated a welcoming environment for every customer that came in by offering beverages and creatinglight hearted conversations. Generated a revolving client book with 100+ clients whom I'd personally size and style. Administrative work such as event planning, scheduling appointments, sending follow-up emails, running errands, and processing returns. Supervised 3 to 4 staff members. Ensured employees complied with company policies and procedures. Addressed and resolved guest concerns, maintained brand loyalty with a NPS of 100%. Show less



Buffalo Exchange

• United States
• Retail
• 300 - 400 Employee

• Buyer

  • Sep 2016 - Dec 2018

  Independently selected clothing items from the public to stock the store, worked on a POS system, dressed mannequins, made style trend reports to make sure the store stayed up to date on the latest in fashion. Count cash register at beginning and end of shift. Independently selected clothing items from the public to stock the store, worked on a POS system, dressed mannequins, made style trend reports to make sure the store stayed up to date on the latest in fashion. Count cash register at beginning and end of shift.