Experience

Sloomoo Institute

• United States
• Entertainment Providers
• 1 - 100 Employee

• Customer Success Specialist/Event Coordinator

  • Jan 2023 - Present

  Assist Sloomoo Institute’s Customer Success, Events, and E-Commerce teams with client service support via multiple communication channels and coordinate/book a variety of events including Field Trips, Birthday Parties, Guided Tours, and Influencer visits across all experience locations (NYC, Chicago, & Atlanta). CS support includes rescheduling, refunds, experience information, booking tickets, assisting with pre-purchase questions, payment issues, order placement & management, slime subscription troubleshooting, order replacement, and other miscellaneous support as it comes. Process ticket donation and slime donation requests each quarter for all experience locations. Assist with reviews/Q&A sections across a variety of platforms and submit reviews reporting/follow-ups for all. Assist with fan mail management on a monthly basis- which includes receiving and sorting letters and creating personalized fan mail packages for shipment. Analyze and report CS trends on a weekly basis. Platforms used: Gorgias, Shopify, Recharge, Ticketure, Google Drive, & Slack. Show less



Freelance (Self employed)

• Human Resources Services
• 100 - 200 Employee

• Brand Ambassador/Event Manager

  • Feb 2015 - Present

  Assist a variety of Clients with their experiential marketing efforts/activations at all sorts of fun events including Pop-Ups, Tradeshows, Expos, Professional Conferences, Festivals, and so many more! Currently hold 8 years of event work experience which includes: Event Management Operations & Logistics Production Assistance Brand Engagement Assist a variety of Clients with their experiential marketing efforts/activations at all sorts of fun events including Pop-Ups, Tradeshows, Expos, Professional Conferences, Festivals, and so many more! Currently hold 8 years of event work experience which includes: Event Management Operations & Logistics Production Assistance Brand Engagement



Rustic Pathways

• United States
• Education Management
• 1 - 100 Employee

• Student Airport Coordinator

  • Jan 2018 - Present

  Assist students with their travel experience before, during, and after through major airport hubs including John F. Kennedy International Airport and Miami International Airport. Assist students with their travel experience before, during, and after through major airport hubs including John F. Kennedy International Airport and Miami International Airport.



Levain Bakery

• United States
• Food and Beverage Services
• 1 - 100 Employee

• E-Commerce Administrator/Training Manager

  • Feb 2022 - Jan 2023

  Under the company’s E-Commerce Operations, main responsibilities include order processing, Party Favor & Corporate Gifting management and fulfillment, address verifications, Gift Card order fulfillment, UPS Returns, and train new team members. Other miscellaneous duties are also assigned day to day from senior management. Under the company’s E-Commerce Operations, main responsibilities include order processing, Party Favor & Corporate Gifting management and fulfillment, address verifications, Gift Card order fulfillment, UPS Returns, and train new team members. Other miscellaneous duties are also assigned day to day from senior management.



Ode à la Rose

• United States
• Retail
• 1 - 100 Employee

• Client Services Representative

  • Jan 2020 - Feb 2022

  Assist with client service support which included order processing and management, phone/email/in-studio support, maintain positive & informed relationships with the production & delivery teams as well as with owners and management, provide coverage for management, and other miscellaneous duties as assigned. Assist with client service support which included order processing and management, phone/email/in-studio support, maintain positive & informed relationships with the production & delivery teams as well as with owners and management, provide coverage for management, and other miscellaneous duties as assigned.



Dr. Charo Apothecary

• E-Commerce Assistant/Personal Assistant

  • 2017 - 2018

  Assist the CEO/Owner with order management and fulfillment, inventory management, maintain UPS/FedEx relationship, design & implement social media efforts, food & beverage recipe testing, and assist with personal life matters. Assist the CEO/Owner with order management and fulfillment, inventory management, maintain UPS/FedEx relationship, design & implement social media efforts, food & beverage recipe testing, and assist with personal life matters.