Experience

Bootstrap Dreams {Consulting}

• United States
• Business Consulting and Services
• 1 - 100 Employee

• Virtual Assistant

  • Oct 2021 - Present

  Offering administrative services to clients from a remote location, usually a home office. Typical tasks a virtual assistant might perform include scheduling appointments, making phone calls, making travel arrangements, and managing email accounts. Offering administrative services to clients from a remote location, usually a home office. Typical tasks a virtual assistant might perform include scheduling appointments, making phone calls, making travel arrangements, and managing email accounts.



Freelance

• Egypt
• Human Resources
• 1 - 100 Employee

• Virtual Assistant

  • Apr 2019 - Present

  A self-employed who specializes in offering administrative services to clients from a remote location, usually a home office. Perform include scheduling appointments, making phone calls, making travel arrangements, and managing email accounts. A self-employed who specializes in offering administrative services to clients from a remote location, usually a home office. Perform include scheduling appointments, making phone calls, making travel arrangements, and managing email accounts.



TasksEveryday

• United States
• 1 - 100 Employee

• Virtual Assistant

  • Apr 2019 - Jun 2021

  • Perform various administrative tasks• Schedule appointments using Google Calendar• Data Entry skills in Excel • Excellent customer service skills • Ability to multitask and take on multiple projects• Social Media management skills• Organize and manage the work using Asana• Process payment and new orders • Perform various administrative tasks• Schedule appointments using Google Calendar• Data Entry skills in Excel • Excellent customer service skills • Ability to multitask and take on multiple projects• Social Media management skills• Organize and manage the work using Asana• Process payment and new orders



New Media Services Pty Ltd

• Australia
• IT Services and IT Consulting
• 100 - 200 Employee

• Chat Support (Project Home-Based)

  • May 2020 - Jun 2020

  Chat Support Agents are customer support representatives who facilitate communication with customers all over the world through Email, IM, and/or SMS. Chat Support Agents are customer support representatives who facilitate communication with customers all over the world through Email, IM, and/or SMS.



Digital Connection IT Services

• Philippines
• Outsourcing and Offshoring Consulting
• 1 - 100 Employee

• Lead Generalist Specialist (Project Home-Based)

  • Mar 2020 - Apr 2020

  • Takes outbound calls and transfers qualified prospects to the Insurance agent.• Follows call procedures asset for the campaign and evaluates the outcome of calls for proper disposition.• Ensures compliance with quality guidelines to maintain a quality score of 99%• Observes schedule adherence such as attendance and break schedules as set by Team Lead.• Coordinates with Subject Matter Expert for updates on client-specific call procedures and guidelines.• Create a market list for potential leads• Contact new leads derived from lists, referrals, etc. using different channels of communication (email, outbound calls, chat, etc.)• Follow up with leads who have been contacted in the past• Conduct initial qualification of leads



Tech Mahindra Business Services

• India
• IT Services and IT Consulting
• 700 & Above Employee

• Service Excellence Analyst

  • Jun 2018 - Apr 2019

  • Administration and support personnel who are not client-facing.• Include settlements, clearances, record maintenance, regulatory compliance, and accounting.• Complying with all company, local, state, and federal accounting, and financial regulations• Compiling, analyzing, and reporting financial data• Creating periodic reports, such as balance sheets, profit & loss statements• Performing basic admin duties including printing, sending emails, and ordering office supplies• Assisting and coordinating with the sales team• Assisting the Front Office team



Hudson's Bay Company

• United States
• Retail
• 700 & Above Employee

• Digital Specialist

  • Jun 2017 - Jun 2018

  • Serves customers by helping them select products.• Drives sales through engagement of customers, suggestive selling, and sharing product knowledge.• Responds to customers ‘questions.• Provides outstanding customer service.• Documents sales by creating or updating customer profile records.• Manages financial transactions.• Processes payments by totaling purchases, processing checks, cash, and store or other credit and debit cards. • Serves customers by helping them select products.• Drives sales through engagement of customers, suggestive selling, and sharing product knowledge.• Responds to customers ‘questions.• Provides outstanding customer service.• Documents sales by creating or updating customer profile records.• Manages financial transactions.• Processes payments by totaling purchases, processing checks, cash, and store or other credit and debit cards.



Verizon

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• Customer Service Representative

  • Apr 2016 - Jun 2017

  • Provide excellent service to both new and existing Verizon customers, by assisting with bill inquiries, technical support for devices, creating accurate quotes for Verizon products and services, and building lasting relationships.• Build rapport with customers and discover their needs, then develop solutions utilizing an array of devices and services created to keep them productive and connected.• Providing customers with products and solutions which helps to simplify and organize their lives.• Helping customers enjoy the best things about their new products so they can begin using and enjoying them immediately.



Fingerhut

• United States
• Retail
• 100 - 200 Employee

• Customer Service Representative

  • Dec 2015 - Apr 2016

  • Processes order, prepares correspondence, and fulfills customer needs to ensure customer satisfaction.• Assist with purchases and returns.• Help customers with complaints and questions, give customers information about products and services, take orders, and process returns.• Suggesting information about other products and services • Processes order, prepares correspondence, and fulfills customer needs to ensure customer satisfaction.• Assist with purchases and returns.• Help customers with complaints and questions, give customers information about products and services, take orders, and process returns.• Suggesting information about other products and services