Experience

Granny Nannies

• United States
• Home Health Care Services
• 1 - 100 Employee

• Client Relationship Director

  • Dec 2016 - Present

  The liaison between our customers and their caregiversHandle customer inquiries and complaints via telephone and emailProvide information about the company services and programs Troubleshoot and resolve issues and concerns Effectively resolve customer escalationsDocument and update customer records based on interactions Develop and maintain a knowledge base of the evolving services Communicate effectively to all members of my teamCreate annual budget and hiring plansCoordinate and control patient schedules Measure and analyze business performance metricsDefine department objective, plan initiatives, and execute improvements that improve our metric systemConducting business reviews to ensure clients are satisfied with their services



AMI Kids Dade North

• Local Care Counselor

  • Jan 2015 - Dec 2016

  Responsible for overseeing the social work case management process of each student entering and leaving the ProgramDevelop and implement treatment and supervision plansUpdate and review placement of case treatment filesUpdate and oversee youth evaluation and treatment plans to ensure programs are individualized and meet the needs of each youthCommunicate with youth, families/guardians, community partners and probation officers concerning student progressDevelop partnerships and maintain contacts with key individuals of state job services, the youth services department, local school systems, mental health and health providersAssist with vocational programs and service providersSchedule transitional meetings prior to release date; assist in the development of a transition plan prior to the youth’s terminationEnsure each youth completes post assessments and has a completed transitional plan and transcript before release dateCoordinate all transportation for youthsSchedule off-site court, education, medical and mental health services and appointmentsPrepare referrals for off-site services not provided by the institute



Dr. Rita Steiner

• Office Manager

  • May 2007 - Dec 2014

  Responsible for overall office operationsPrepare and present treatment plansSupport marketing and promotion initiativesFollow up with patient via phone or lettersCoordinate patient treatments with general dentistResolve patient issues in accordance with company policies and procedures, healthcare regulations and dental board standardsManage patient scheduling and direct patient traffic flowOrganize and present financial arrangements to patientsOversee the processing of dental claimsRecruit, train, and manage office staff to meet performance standardsMonitor and maintain the office budgetOrganize and oversee supply purchases, equipment upgrades and operations expensesComplete administrative functions including bank deposits, revenue posting, staff payroll and invoice processingSupport marketing and promotion initiatives



Assistant Manager

• United States
• 1 - 100 Employee

• RB Gem, LLC. & Equity Financial Group

  • Jun 2006 - Apr 2007

  Responsible for overall office operationsResearch and investigate available investment opportunitiesExplain and document the types of products and services that are to be provided to clientsAdminister client interview and follow-up activities, including feedback procedures and referencingProduce and follow through on implementation of marketing projects that increased productionManage all advisor calendars for client meetings, sales strategy reviews and business travel needs Responsible for overall office operationsResearch and investigate available investment opportunitiesExplain and document the types of products and services that are to be provided to clientsAdminister client interview and follow-up activities, including feedback procedures and referencingProduce and follow through on implementation of marketing projects that increased productionManage all advisor calendars for client meetings, sales strategy reviews and business travel needs