Experience

LendingClub

• United States
• Financial Services
• 700 & Above Employee

• Member Support Representative

  • Aug 2015 - Present

  Provide outbound and inbound customer care in a fast-paced, dynamic team environment. Utilize both email and telephone systems in order to respond to questions about our programs, assist clients in navigating our website, and initiate calls to resolve member issues. Maintain friendly yet efficient responses as the first point of contact with current and future customers. Provide outbound and inbound customer care in a fast-paced, dynamic team environment. Utilize both email and telephone systems in order to respond to questions about our programs, assist clients in navigating our website, and initiate calls to resolve member issues. Maintain friendly yet efficient responses as the first point of contact with current and future customers.