Lead Curriculum and Instructional Designer

• Nov 2022 - Present

Instructional Designer

• Dec 2021 - Nov 2022

Instructional Designer

• May 2019 - Apr 2021

• Designed and developed custom learning solutions, including workshops, webinars, eLearning courses, discussion guides, worksheets, and assessments for use by healthcare providers and pharmaceutical companies• Provided customer-facing support to establish appropriate learning objectives, determine design approach, and discuss recommended learning solutions• Collaborated with internal teams, including subject matter experts (SMEs), client-facing account managers, and graphic designers to facilitate the design and development of customer deliverables Show less

Content Developer

• May 2018 - Apr 2021

• Wrote, copyedited, and updated interactive eLearning courses for use by healthcare providers and pharmaceutical companies• Performed research on various course topics to ensure content created adheres to the latest national guidelines and evidence-based research• Ensured the quality of content output through self-checks, peer reviews, and functional testing

Freelance Copywriter

• Aug 2014 - Dec 2019

Web Copy • Created attention-grabbing, informative web content with a strong call to action • Executed an SEO strategy to increase visibility and web traffic • Established a brand and company voice through the use of effective web content Blogs • Established the client as an expert in their field by writing insightful and thought-provoking blog posts • Created a foundation for marketing efforts to build audiences on social media channels and other web-based platforms Show less

Senior Communications Associate

• Aug 2014 - Apr 2018

• Managed background check reports and verifications for various clients from a variety of business sectors • Provided responses to client questions and concerns in regards to pending reports, account protocols, and services • Collaborated with management and sales team to provide accurate responses to client inquiries and best meet their business needs • Managed background check reports and verifications for various clients from a variety of business sectors • Provided responses to client questions and concerns in regards to pending reports, account protocols, and services • Collaborated with management and sales team to provide accurate responses to client inquiries and best meet their business needs

Shift Manager

• 2011 - Jun 2014

• Managed daily operations of the restaurant including sales, customer service, food preparation, bookkeeping, and the delegation of tasks • Supervised and supported team members to ensure a positive working environment and the successful execution of each shift • Created and maintained customer loyalty by providing exceptional customer service and a personal experience for each guest • Managed daily operations of the restaurant including sales, customer service, food preparation, bookkeeping, and the delegation of tasks • Supervised and supported team members to ensure a positive working environment and the successful execution of each shift • Created and maintained customer loyalty by providing exceptional customer service and a personal experience for each guest