Experience

Team Brain Injury Support

• United Kingdom
• Hospitals and Health Care
• 1 - 100 Employee

• Referral Coordinator

  • Nov 2022 - Present



Bettter Healthcare Services

• South East and East Anglia

• Client Relations Manager

  • Oct 2020 - Oct 2021

  • All aspects of live-in care business, contract negotiating and managing client expectations. • Recruitment, compliance, carer shift planning, daily operational tasks, business reporting • Managing expectation and liaising with family & health professionals • Industry Compliance, reporting to CQC & Safeguarding and monitoring • Working from home providing regional cover of South East & East Anglia • Assessment and understanding of client requirements. • All aspects of live-in care business, contract negotiating and managing client expectations. • Recruitment, compliance, carer shift planning, daily operational tasks, business reporting • Managing expectation and liaising with family & health professionals • Industry Compliance, reporting to CQC & Safeguarding and monitoring • Working from home providing regional cover of South East & East Anglia • Assessment and understanding of client requirements.



Alderson Libertas

• United Kingdom
• Hospitals and Health Care
• 1 - 100 Employee

• Hospital Assesor and Refferal Administrator

  • Sep 2019 - Oct 2020

  Social care needs sssessor based in Pilgrim Hospital, Boston working alongside the hospital discharge team to discharge patients back to their own homes. Also taking telephone referals from health professionals. Social care needs sssessor based in Pilgrim Hospital, Boston working alongside the hospital discharge team to discharge patients back to their own homes. Also taking telephone referals from health professionals.



MyLife Homecare

• United Kingdom
• Hospitals and Health Care
• 1 - 100 Employee

• Business Development Manager, Live-in Care

  • May 2017 - Jan 2019

  • All aspects of live-in care business, sales and managing client expectations • Recruitment, compliance, carer shift planning, daily operational tasks, business reporting • Managing expectation and liaising with family & health professionals • Industry Compliance and tracking • Working from home providing national cover • Assessment and understanding client requirements • IT experience – Word, Excel, Power Point, Publisher, Staffplan, Hubspot • All aspects of live-in care business, sales and managing client expectations • Recruitment, compliance, carer shift planning, daily operational tasks, business reporting • Managing expectation and liaising with family & health professionals • Industry Compliance and tracking • Working from home providing national cover • Assessment and understanding client requirements • IT experience – Word, Excel, Power Point, Publisher, Staffplan, Hubspot



SAGA HealthCare

• Home Based in Lincolnshire, working for head office in Redhill, Surrey

• Business Development Executive

  • Jun 2013 - Sep 2016

  Business Development Executive for Saga Healthcare's three brands Country Cousins Live-in care, Patricia Whites Live-in Care and visiting care from Saga care at home in Hertfordshire. Working to promote Country Cousins brand, using different platforms, exhibitions, on-line promotions, personal visits. Working in New Client Team to maximise conversion of enquiries to registrations, collating statistics. Worked for the Saga Care at Home regulated domiciliary care business (Hertfordshire) in the first year of trading, handling all clients enquires, converting to active clients, arranging nurse assessments and handing information to Care Co-ordinators. Worked to promote Patricia Whites, London based care agency, particularly training for business development team. Representing Saga Healthcare at UKHCA, Dementia Action Alliance and Silverline meetings Show less



Allied Healthcare

• United Kingdom
• Hospitals and Health Care
• 700 & Above Employee

• Regional Care Consultant

  • Jul 2012 - Jun 2013

  Responsible for the promotion and marketing of the Spalding branch. Initiating and following new leads for care delivery. Advising clients and their families, completing assessments and care plans, and following up after care had commenced. Completing and tracking new care delivery agreements. Attending local marketplace events to promote Allied Healthcare locally to potential clients and other health professionals. Responsible for the promotion and marketing of the Spalding branch. Initiating and following new leads for care delivery. Advising clients and their families, completing assessments and care plans, and following up after care had commenced. Completing and tracking new care delivery agreements. Attending local marketplace events to promote Allied Healthcare locally to potential clients and other health professionals.



Saga Homecare

• United Kingdom
• Hospitals and Health Care
• 1 - 100 Employee

• Sales Assessor

  • Oct 2011 - Jul 2012

  Responsible for growing privately funded care in the South Lincolnshire area from 30 hours per week to 700 hours. Meeting new customers and leading all aspects of commencing care, then handing over to the branch staff. Promoting Saga as a homecare brand throughout the area. Responsible for growing privately funded care in the South Lincolnshire area from 30 hours per week to 700 hours. Meeting new customers and leading all aspects of commencing care, then handing over to the branch staff. Promoting Saga as a homecare brand throughout the area.



Nestor Healthcare Group plc trading as Medico

• Spalding, Lincolnshire

• Field Supervisor

  • Jan 2009 - Oct 2011

  Field Supervisor, (April 2011 to October2011 ) responsible for handling initial enquiries from perspective new clients, visiting and assessing them and completing contractual paperwork. Completing care plans, risk assessments, medication profiles, client reviews and carer spot checks. Team Leader, (April 2010 to April 2010) responsible for the allocation of senior carer’s work, Identifying service users who require updates to care plans, risk assessments, and medication profiles. Holding initial meetings with new clients, to discuss Medico’s suitability to provide care to them, and going on complete paperwork to commence care provision. Providing holiday cover for area co-ordinators. Visiting high dependency service users prior to service commencing to assess whether Medico would provide care. Senior care worker, (Aug 2009 - April 2010 ) visiting service user’s homes to complete care plan assessments & care reviews. Weekend and evening cover of care co-ordinators, either based in the office or from home. Spot checking of carer workers to ensure standards and identify training needs. Care worker, (January 2009 to August 2009) visiting service user’s homes to undertake a variety of care and domestic duties, to support them in achieving independent living. Show less



Audience Systems Ltd

• United Kingdom
• Industrial Machinery Manufacturing
• 1 - 100 Employee

• Technical Estimator

  • Feb 1999 - Feb 2002

  Technical Estimator for bespoke manufacturer of retractable seating, , Estimates from approx £25,000 - £5million including calculating man hours, holders of Queens Award for Export. PA for two members of sales team, one working from his home office. Technical Estimator for bespoke manufacturer of retractable seating, , Estimates from approx £25,000 - £5million including calculating man hours, holders of Queens Award for Export. PA for two members of sales team, one working from his home office.



Calcot Manor Hotel

• Tetbury, Glouscestershire

• Assistant Manager

  • Apr 1993 - Dec 1997

  Assistant Manager incorporating role of Front of House manager, 22 bedrooms, wedding planning and event management, conference sales and all accommodation bookings, management of conferences and liaising with delegates etc. 3 AA red stars, RAC Blue ribband. All aspects of working with the public, staff management and working as part of a management team. Assistant Manager incorporating role of Front of House manager, 22 bedrooms, wedding planning and event management, conference sales and all accommodation bookings, management of conferences and liaising with delegates etc. 3 AA red stars, RAC Blue ribband. All aspects of working with the public, staff management and working as part of a management team.