Experience

Fairview Veterinary Hospital
• United States
• Research
• 1 - 100 Employee
• Client Services Representative

  • Mar 2023 - Present


Saint Alphonsus/Trinity Health Covid-19 Vaccine Clinic

• PSR/Scheduler

  • Feb 2021 - Jun 2022

  Meridian, Idaho, United States Checked-in patients, collected insurance and demographic information,created vaccine documents. Documented type of vaccine and location given. Used Nextgen and Prepmod.



Global Travel

• United States
• Travel Arrangements
• 1 - 100 Employee

• Corporate Travel Agent

  • Oct 2017 - Mar 2020

  Boise, Idaho Booking corporate travel for a number of different accounts in Boise using Apollo GDS and Smart point booking tools. Responsible for booking air, car and hotel and assisting corporate travelers with itinerary changes.



BCD Travel

• Netherlands
• Travel Arrangements
• 700 & Above Employee

• Corporate Travel Consultant

  • Nov 2010 - Mar 2016

  Boise, Idaho Area Responsible for accurately and efficiently handling incoming requests via multiple channels (i.e. phone, email, etc.) The travel consultant is this primary point of contact for the customer and provides active travel consultation for employees and recruits of Deloitte Worldwide Consulting. Created and exchanged domestic and international travel arrangements including air, car, hotel and rail.



Carlson/Connexions Loyalty Fulfillment Services

• Travel Sales Consultant/Exchange Specialist

  • Nov 2004 - Dec 2009

  Boise, Idaho, United States Created travel itineraries for customer using credit card loyalty fulfillment programs and points. Processed ticket exchanges using SABRE and WORLDSPAN GDS



Alaska Airlines

• United States
• Airlines and Aviation
• 700 & Above Employee

• Reservation Sales Agent and Inside Sales Desk

  • May 1994 - Aug 2003

  Phoenix, Arizona Area and Boise, ID Assisted customers in booking reservations on Alaska, Horizon and partners and affiliates. This involved answering questions regarding destinations, schedules, fares and related matters to ensure a positive travel experience. Created, booked and changed travel itineraries. Rebooked passengers detoured by delayed or cancelled flights. Provided ticketing support to travel agents.



MCC Behavioral Health

• Front Desk Agent

  • Jan 1990 - Aug 1993

  Phoenix, Arizona Area Greeted patients, collected co-payments, gave appropriate paperwork, scheduled follow up appointments, answered multi-line telephone, directed calls to appropriate department and provider, took medication refill requests. Compiled and updated group lists.



Northwest Airlines

• Airlines and Aviation
• 700 & Above Employee

• Customer Service Specialist

  • Jul 1987 - May 1990

  Boston MA Logan Airport Checked in passengers, collected tickets, verified passports and other travel documents. Provided luggage labels and checked passenger's baggage according to airline specifications. Processed rebooking and ticket exchanges for passengers who missed flights. Assisted international passengers clear customs hall. Coordinated the boarding of passengers onto aircraft, as well as deplaning. Drove jetway to and from aircraft.Escorted and boarded passengers with special needs and children… Show more Checked in passengers, collected tickets, verified passports and other travel documents. Provided luggage labels and checked passenger's baggage according to airline specifications. Processed rebooking and ticket exchanges for passengers who missed flights. Assisted international passengers clear customs hall. Coordinated the boarding of passengers onto aircraft, as well as deplaning. Drove jetway to and from aircraft.Escorted and boarded passengers with special needs and children traveling alone. Printed flight paperwork for pilots and flight crew. Show less