Elizabeth Sousa
Manager - Instructional Systems Designer at Harkcon, Inc.- Claim this Profile
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Bio
Credentials
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Occupational Instructor Certification
United States Air ForceFeb, 2005- Nov, 2024 -
Basic Instructor Training Certification
National Training Center and the Department of Energy Emergency Operations Training Academy -
Occupational Instructor Certification
United States Air Force
Experience
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Harkcon, Inc.
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United States
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Business Consulting and Services
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1 - 100 Employee
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Manager - Instructional Systems Designer
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Aug 2012 - Present
- Leads one or more project teams; defines and directs specification and tasks to be performed by team members and delineates target dates of tasks; revises as appropriate to meet changing requirements. - Administers and manages a training program by providing assistance, direction, and oversight that affects the safe operation of facilities engaged in nuclear or radiological activities. - Reviews and approves/rejects training deliverables prior to publication or acceptance. - Interprets policy related to technical training development and technical training courses. - Routinely develops and evaluates test items/banks for training courses. - Maintains ISO 9001:2008 program certification, plans, training and documentation; conducts and reports program reviews quarterly. - Manages Course Review and Compliance Program to ensure standardization with policy directives across DOE. - Audits, inspects, and reviews internal organizational processes to identify deficiencies in current assurance processes and procedures. - Conducts quality assurance of all ISD related products to ensure documentation meets minimum ISO requirements. - Supervises emergency management, response, operations and specialized training programs through all phases of a training development system model (ADDIE) to comply with Federal policies. Show less
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Training System Lead
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Jun 2011 - Aug 2012
- Directed instructional systems design projects, assessments and/or statistical analysis, status, training records management system, maintenance of all training documentation.- Planned, developed or revised content, organization, style, format, emphasis and treatment of instructional materials to meet educational standards and training needs.- Provided expert training advice and technical assistance in support of multiple DOE/NNSA programs; evaluated instructor certification and competencies; performed all duties of an ISD.- Prepared supplemental material such as study guides, case studies, practical exercises, instructor manuals, facilities, classrooms and auditorium for instruction; maintained lesson plans, textbooks, student workbooks, handouts and lesson aids. - Drove continuous improvement in academic program content, instructional methods, instructional evaluation, performance and analytical data of emergency management programs as required.- Oversaw the training records management system; and managed maintenance of course catalogs as well as scheduled periodic course updates. - Developed and implemented plans to accomplish objectives in support of the EOTA training programs. - Provided supervision, direction, guidance and training to co-workers, vendors, and contract personnel.- Interfaced with customers/staff for coordinating technical training requirements and implemented solutions.- Collected and analyzed data, made recommendations, formulated resource documents for annual reporting submittals, and provided support to strategic planning, metrics, directives and self-assessment.- Implemented/maintained ISO 9001:2008 registered business management system; guided, developed and managed internal/external assessments and audits; developed and managed quality assurance principles. Show less
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Quality Assurance Manager
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Jan 2011 - Jun 2011
- Provided technical administrative direction for personnel performing systems development tasks, including the review of work products for correctness, and adherence to the ISD concept and to user standards. - Corrected editing and grammar usage on a wide variety of technical documents. - Reviewed program documentation to ensure Government standards and requirements were met.- Performed statistical analysis, provided reports and made recommendations for improvement on test item analysis, student feedback and overall course effectiveness.- Developed and maintained ISO 9001:2008 program certification, plans, training and documentation.- Conducted reviews of historical documentation and made corrections when necessary. - Assisted with defining scope and determining cost resource estimates, coordination and other project management functions. Show less
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United States Air Force
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United States
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Defense and Space Manufacturing
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700 & Above Employee
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Chief Administrator/Manager
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Jan 2010 - Jan 2011
- Advised Chief Executive Officer on broad range of technical, administrative, operational, readiness and human resource concerns impacting 430-member organization; performed statistical analysis on projects.- Focal point for technical training with responsibility for ensuring effective and required technical qualification training was made accessible to all Logistics personnel.- Implemented and integrated governing policies and processes into day-to-day operations.- Oversaw career enrichment for 152 personnel; coordinated with functional experts, developed individual development strategies to include opportunities for career broadening and job rotation.- Advised company training manager to ensure effectiveness of on-the-job training programs; made recommendations for overall training effectiveness utilizing Training Business Area to analyze efficiency. - Analyzed manpower/performance studies ensuring proper use of personnel enabling organization objectives.- Performed quality review of all documentation and reports for correctness and adherence to standards; accepted, amended, or rejected work of subordinate supervisors. Show less
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Senior Manager Material Management
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Oct 2009 - Jan 2010
- Led, supervised, mentored 96 military/7 civilians in 9 elements spread out in 8 building over a 4-mile radius.- Oversaw employee upgrade training and ensured milestones were met in accordance with directives.- Ensured technical qualification training was available and accessible to all Logistics personnel. - Maintained control of processes and overall operation by analyzing monthly statistics.- Reviewed policies and plans to improve on existing standards; analyzed effectiveness of modifications made.- Developed operating instructions, and implemented quality management procedures and systems. - Resolved customer complaints and answered customers' questions regarding policies and procedures.- Supervised the work of office, administrative and customer service employees to ensure adherence to quality standards, deadlines and proper procedures, correcting errors or problems as necessary.- Prepared and directed preparation of correspondence, reports, operations, maintenance, and safety manuals; conferred with department heads to coordinate activities; prepared and managed departmental budgets. Show less
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Operations Compliance Manager
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Dec 2007 - Nov 2009
- Led 26 military/14 civilian personnel in pinpoint execution of day-to-day operations.- Interpreted policy related to technical training and implemented mandates ensuring qualification levels were met. - Directed all financial action required to control a $1.7M budget; formulated financial plan requirements. - Managed upgrade training program; coordinated formal training ensuring successful technical qualification and skill-level upgrades.- Researched and recommended appropriate actions or interpretation of issues impacting the organization.- Performed statistical analysis, provided reports and made recommendations for improvement. - Directed organization’s self-inspection program; evaluated organization’s quality control system for compliance with directed requirements and for conformity to specified standards. - Developed and instituted cradle-to-grave Compliance Surveillance Inspection program.- Independently planned, organized, and directed the work of employees to achieve goals and objectives; ensured compliance with regulatory requirements. Show less
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Instructor/Training and Development Specialist
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Jun 2002 - Dec 2007
- Certified Instructor; managed 221-hour course and instructor training for 11-person faculty; operated at the second level in the hierarchy of student chain of command; exercised general supervision over 460 mid-level supervisors annually.- Oversaw instructor certification process with Community College of the Air Force.- Employed and validated all aspects of testing procedures; conducted quarterly test item analysis and evaluated instructor’s quarterly maintaining instructor credential documentation; administered exams.- Validated all actions associated with iGecko student management system and Curriculum Delivery Website. - Monitored, evaluated, and recorded training activities and program effectiveness in accordance with policy.- Maintained student records and assisted with student administrative processing. - Assessed training needs through surveys, interviews with employees, focus groups, or consultation with managers, instructors or customer representatives. - Analyzed course content/target audience to determine objectives and develop instructional design plans.- Evaluated effectiveness of instructional design and modified accordingly; validated training instruction, curriculum, and resourcing for assigned courses; selected and assigned instructors to conduct training.- Oversaw evaluation results; prepared and implemented corrective action plans to improve operations and enhance developmental program quality.- Reviewed work products for correctness and ensured programs were accurately documented. Show less
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Education
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2004 - 2006
Webster University
Master’s Degree, Management and Leadership -
2002 - 2003
Community College of the Air Force
Associate’s Degree, Instructor of Technology -
2000 - 2001
Southern Illinois University, Carbondale
Bachelor’s Degree, Workforce Education and Development -
1998 - 2000
Community College of the Air Force
Associate’s Degree, Applied Science-Logistics
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