Experience

Particular Audience

• Australia
• Software Development
• 1 - 100 Employee

• Head of Account Management

  • Mar 2020 - Present

  As Head of Account Management, I work to ensure all PA's clients benefit as fully as possible from our technology.I lead a team delivering insight and analytics, implementation optimisation, technical support and new feature rollouts (securing the brief and quality delivery). We challenge ourselves to provide excellent client experience and to continually improve.In addition, I lead the EMEA Business Unit, and contribute to the strategic journey of PA as a member of the Executive Team.

• Account Manager

  • Sep 2019 - Present

  - Managing client integrations and all aspects of client experience after go-live- Providing complete, comprehensive reporting and custom analytics- Overseeing technical support and strategic expansion implementations for all clients~~PA helps online shoppers discover relevant products and incentives, using artificial intelligence.We turn massive data sets into real-time personalised product recommendations and intelligent deals used by online retailers to grow conversions, order values and loyalty.To do this, we utilise divisions of machine learning including collaborative filtering and clustering to enable matrix completion, prediction and propensity modelling; enabling 1-to-1 personalisation.Highlights & Recognition- Microsoft Startup- Best of Year One Finalist (Launch Festival 2018)- AI / Machine Learning Innovation of the Year Finalist (AIIA iAwards 2018)- Startup of the Year Finalist (AIIA iAwards 2018)



IKEA Group

• Italy
• Design Services
• 1 - 100 Employee

• Digital Sales Manager

  • Mar 2018 - Sep 2019

  - Leading a team of seven high-performing specialists, delivering challenging sales goals at a time of intense organisational and platform change- Undertaking unit forecasting - from a topline, results perspective, down to the most granular daily- , geographical- , and product-based- perspective- Managing projects to tackle certain issues that are high on business agenda

• Deputy Manager, Kitchens

  • Jan 2017 - Mar 2018

  - Line-managing around ten employees within the Kitchens Department, performing daily admin, coaching and conducting development talks, handling employee relations issues- Taking responsibility for the specialist and complex area of Kitchen Installations during a change in key service provider. Personally dealing with some of the worst-affected customers, finding solutions and negotiating compensation.

• Web Merchandiser

  • Jul 2014 - Jan 2017

  - Maintaining running business on our live platforms while also completing all required merchandising tasks as we migrated to a new website for the Irish and then the British markets- Acting as co-lead on a project to remodel the online kitchen journey



L'Artisan Parfumeur

• Retail Luxury Goods and Jewelry

• Assistant Merchandiser, L'Artisan Parfumeur & Penhaligon's

  • Oct 2012 - Jul 2014

  - Supporting the group merchandiser with all aspects of his role, from forecasting to sale planning, taking particular ownership of store allocation- Rolling out a change of replenishment process by which store managers became responsible for checking, manually adjusting and placing their orders - Supporting the group merchandiser with all aspects of his role, from forecasting to sale planning, taking particular ownership of store allocation- Rolling out a change of replenishment process by which store managers became responsible for checking, manually adjusting and placing their orders



Strip Boutique

• New Zealand
• Individual and Family Services

• Assistant Lingerie and Beauty Buyer

  • Feb 2011 - Sep 2012

  - Attending buying meetings, placing orders, managing stock - a portfolio ranging Stella McCartney to Bjorn Borg - and conducting performance analysis - Attending buying meetings, placing orders, managing stock - a portfolio ranging Stella McCartney to Bjorn Borg - and conducting performance analysis



Agent Provocateur

• United Kingdom
• Retail Apparel and Fashion
• 100 - 200 Employee

• Press intern

  • Aug 2010 - Oct 2010



Ada Zanditon

• Retail Apparel and Fashion

• Sales intern

  • Jul 2010 - Aug 2010



Chloe

• United States
• Financial Services
• 1 - 100 Employee

• Accessory production intern

  • Jan 2008 - Apr 2008

  Assisted in the day-to-day tasks of the production department, including:- creating fiches techniques,- tracking production and whether or not it would meet demand Assisted in the day-to-day tasks of the production department, including:- creating fiches techniques,- tracking production and whether or not it would meet demand