Plant Administrative Assistant

• Mar 2014 - Present

Plant Clerk

• Mar 2014 - Present

 Greets customers, vendors and the general public. Acts as a liaison for communication and coordination with other Departments, Divisions and Treatment Plants within Operations. Answers telephone, routes messages, and coordinates meetings; schedules reservations for conference rooms. Manages mail including opening, sorting, routing, copying, filing and scanning. Researches files as necessary and maintains documents and department/division contacts. Coordinates, schedules and orders safety shoes and uniforms for all plant personnel. Maintains Treatment Division standards including procedures and policies. Assists with Treatment Plant budget, prepares reports and tracks budget expenditures throughout the fiscal year. Maintains and tracks all chemical expenditures throughout the fiscal year. Makes travel arrangements and ensures travel policy is followed. Maintains security gate access, troubleshoots and notifies proper personnel with issues. Independently prepares routine correspondence, reports and compiles data. Prepares payroll and ensures leave policies are followed. Maintains training log for all plant personnel. Acts as liaison for all plant personnel for payroll, procurement, safety, HR, etc. Provides administrative guidance to plant personnel. Creates and maintains technical spreadsheets, forms and reports as required. Provides Procard reconciliation using proper accounting codes. Performs invoice/PO/LSO/receipt matching. Prepares requisitions using the Buy Speed/ERP program. Coordinates all chemical orders, gasoline/diesel fuel deliveries for the plant. Maintains chemical delivery, leave and conference room calendars. Prepares and assists plant personnel with mileage and reimbursements for purchases. Coordinate and assist with tour/meeting lunches. Pays invoices for senior plant manager, superintendents, LO’s and maintenance staff as requested. Performs other duties as assigned.

Administrative Specialist II

• Apr 2009 - Feb 2014

 Provides administrative support for the Hampton Roads site. Maintained property for the Suffolk Site. This includes: maintaining property database, processing incoming equipment, plant clearing old equipment, and working with property office on plant cleared equipment to be listed for upcoming auctions. Operate all VTC and telecommunications equipment. Schedule appointments, meetings and VTCs including: establishing VTC connections, preparing meeting materials, agendas, and presentations. Maintained visitor logs for all incoming visitors to the site including classified and unclassified visits. Maintained daily, weekly and monthly calendars. Type and assist in the preparation of correspondence (including HR forms), documents, technical reports, and briefings including Monthly Project Activity Reports and Contract Funds Status Report according to MITRE standards.  Maintained department letters and memos using DocITS, files. Processed TRS reports for the department. Maintained and updated content for SharePoint Sites at the Suffolk and Hampton Sites, this included adding announcements and calendar events, and creating and maintaining document libraries. Arrange domestic and foreign travel and prepare travel expense vouchers. Ordering of office supplies. Set-up and breakdown of five conference rooms in preparation for upcoming meetings. Coordinate MITRE-Suffolk/Hampton events.

Medical Only Claims Specialist

• Jun 2005 - Nov 2008

 Contacted insured, claimants and medical providers for information. Requested medical documents from medical providers as needed. Kept all computerized data up to date. Communicated claim action/processing with claimant and client. Developed and managed worker’s compensation claims action plans to resolution and approved claim payments. Adjusts medical-only claims and minor lost time claims under close supervision. Handled lower-level liability and/or physical damage claims or disability claims of minimal disability duration under closer supervision. Ensured claims files were properly documented and claims coding were correct. Made sure claimants and medical providers were paid in a timely manner.Office Admin Assistant Answered multi-line telephone and greeted visitors. Dictated and composed letters, memorandums and recorded statements for the Senior Claims Adjuster. Processed claims payments to claimants and medical providers. Completed filing as needed. Operated and maintained basic office equipment.

Patient Service Representative

• Jan 2005 - Jun 2005

 Greeted, instructed and assisted patients and visitors upon arrival. Rendered exceptional customer service to parents, patients, visitors and co-workers. Responsible for accurate data collection, documentation and data retrieval with computerized systems. Performed patient scheduling, registration, insurance verification, maintained account information, co-payments, referrals, authorizations and billing inquiry functions. Assists, maintained and received payments for medical records, assists and maintained filing systems, account balances, and reconciliation of days accounts receivable. Provided clerical and secretarial support. Interfaces with multiple departments. Worked in various departments/locations within the hospital as needed.