Elizabeth Schenk
Manager, Patient Care Team at Carrum Health- Claim this Profile
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Bio
Credentials
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DYL Certified Coach
Designing Your Life WorkshopNov, 2021- Nov, 2024 -
American College of Lifestyle Medicine Certified Lifestyle Medicine Coach
American College of Lifestyle MedicineFeb, 2019- Nov, 2024 -
National Board Certified Health & Wellness Coach (NBC-HWC)
International Consortium for Health & Wellness CoachingNov, 2018- Nov, 2024 -
Positive Psychology: Martin E. P. Seligman’s Visionary Science
Coursera Course CertificatesNov, 2017- Nov, 2024 -
Diabetes Prevention Program Instructor
Centers for Disease Control and PreventionFeb, 2015- Nov, 2024 -
Certified Wellness Coach
WellcoachesDec, 2008- Nov, 2024 -
Certified Personal Trainer
American College of Sports MedicineDec, 2012- Nov, 2024 -
Functional Movement Screen Certified
Functional Movement Systems -
Trained Am I Hungry? ® mindful eating practitioner
Am I Hungry? ® LLC
Experience
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Carrum Health
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United States
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Hospitals and Health Care
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1 - 100 Employee
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Manager, Patient Care Team
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Jun 2022 - Present
As the manager of care team leads, redirected the Patient Care Team’s focus on Carrum’s core service lines and patient engagementCreation of service line cohorts to improve efficiency, reduce human error, improve communication with clinical contacts and enhance the patient experience Implementation of a new patient outreach playbook resulting in a 20 percent decrease in non-responsive case closures and an increase in patient engagementDiversity, equity, and inclusion committee member
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Patient Care Team Lead Training, Quality and Development
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Jan 2021 - Jul 2022
Developed onboarding program for Patient Care Team and all new Carrum employeesMetric-driven skill building, including motivational interviewing, active listening, and de-escalation techniquesCreated episode audit tools for team leads to quickly identify training opportunities, decrease patient escalations, and improve quality of care Developed Care Team bi-annual review encompassing episode audits, performance metrics, and soft skills assessment
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Calm
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United States
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Wellness and Fitness Services
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300 - 400 Employee
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Health Coach
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Oct 2020 - Jan 2021
Provided a member-focused experience through multiple mediums, including real-time and asynchronous video, text, and audio messaging for Calm’s Sleep Coaching study. Provided recommendations to increase efficiency and improve workflow, enabling coaches to take on a higher client load while providing a personalized member experience. Improved the client-facing experience by delivering succinct content easily digestible on a mobile platform. Provided a member-focused experience through multiple mediums, including real-time and asynchronous video, text, and audio messaging for Calm’s Sleep Coaching study. Provided recommendations to increase efficiency and improve workflow, enabling coaches to take on a higher client load while providing a personalized member experience. Improved the client-facing experience by delivering succinct content easily digestible on a mobile platform.
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Tahoe Forest Health System
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Hospitals and Health Care
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300 - 400 Employee
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Prime Health Coach
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May 2018 - Jan 2021
Executed evidence-based quality improvement interventions resulting in the achievement of target metrics Implemented lifestyle medicine programs resulting in positive outcomes in diabetes management, nicotine cessation, substance use disorder, hypertensionFacilitator Chronic Disease Self-Management program originally developed at Stanford University Worked closely with behavioral health team to provide care navigation for patients who were managing chronic conditions and substance use disorderCreated and facilitated workshops designed to increase resilience and reduce burnout of patients, health system employees, local employer groups, community members
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Customer Care Navigator
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Jul 2017 - Oct 2018
Coached patients to take a proactive approach with regard to their health and become their own expert, fostering a collaborative relationship with their healthcare teamProvided health and wellness presentations to Tahoe Forest Staff, employer groups, and the Truckee/Tahoe communityLead group exercise classes, including the creation of a successful group fitness program integrating health coaching for maximum results and health
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AbleTo Inc.
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United States
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Mental Health Care
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700 & Above Employee
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Behavioral Coach
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Jul 2019 - Oct 2020
Utilize techniques including cognitive-behavioral coaching, mindfulness, motivational interviewing to guide participants in the creation of new skills to support both their physical and mental well-being Outcomes include the development of healthy coping strategies, the creation of healthy sleep rituals, improvements in diabetes management, a decrease in chronic pain Utilize techniques including cognitive-behavioral coaching, mindfulness, motivational interviewing to guide participants in the creation of new skills to support both their physical and mental well-being Outcomes include the development of healthy coping strategies, the creation of healthy sleep rituals, improvements in diabetes management, a decrease in chronic pain
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Vida Health
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United States
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Wellness and Fitness Services
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200 - 300 Employee
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Coach Lead
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Jul 2014 - Nov 2017
Vida Health combines mobile technology, personal interaction, and evidence-based coaching practices to help clients prevent or manage chronic conditions by generating sustainable, healthy lifestyle changes Manage a team of 20+ coaches, including communicating guidelines and expectations for enterprise, clinical, and consumer client deliverables Coach dashboard redesign to improve both coach efficiency and client experience Streamlined coaching department expectations and operations, achieving a positive gross margin Combine mobile technology and evidence-based coaching practices to help clients prevent or manage chronic conditions. Created coaching content and protocols for moderate/high-risk groups
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Health to You, LLC
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United States
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Wellness and Fitness Services
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1 - 100 Employee
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Health Coach
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Feb 2013 - Jul 2014
Through H2U's proprietary data-driven and results-oriented model provided support to participants in the design of a personal health action plan, often resulting in a reduction of health risk factors Guided participants through annual employee health screening and health coaching program with the goal of tobacco cessation and reduction in A1C, glucose, cholesterol where applicable Identified barriers; collaborated with clients to develop strategies for success based on the unique needs of each participant Guided clients to set realistic goals based on what they value most, as well as their current circumstances, capabilities, and resources Managed caseload of up to 200 patients, including creating and documenting plan of care and assigning appropriate educational curriculum
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Tahoe Forest Health System
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Hospitals and Health Care
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300 - 400 Employee
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Program Coordinator
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Jul 2007 - Mar 2013
Transitioned fitness center operations from a third party to the hospital district Streamlined fitness center programming resulting in increased employee engagement, member retention, and fitness center revenue Set and exceeded revenue goals for fitness services and programs Facility operations including managing wellness and fitness staff, scheduling, payroll, equipment purchasing and maintenance Worked with Tahoe Works team in the creation and facilitation of worksite wellness programs
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Education
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2014 - 2014
University of California, Los Angeles
Post Graduate Continuing Education, Psychology, Public Health -
1993 - 1995
Western Michigan University
BS, Exercise Science -
1999 - 2002
University of Phoenix
MBA, Business Administration
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