Experience

Mid-Atlantic Packaging Co.

• United States
• Retail
• 1 - 100 Employee

• Customer Service/Project Manager

  • Jan 2015 - Present

  • Responsible for the setup and maintenance of customer accounts and files. • Ensured the accuracy of pricing and count/pricing of inventory. • In charge of processing customer orders and misc. requests. • Build out cost estimates based on customer/product routing and manufacturing. • Collaborate with accounting to process customer billing and approve adjustments. • Purchase Order creation and receiving for outside labor and product purchases. • Customer Service activities including the review and resolution of service issues. • Responsible for product service reporting for leadership. • Review and close out Certificates of Analysis from production (COA’s). • Assist where needed with shipping, truck scheduling, and customer releases. Show less



Farm & Home

• Billing/Service Coordinator

  • Jan 2011 - Jan 2013

  • Responsible for purchasing and receiving of parts. • In charge of the maintenance of technician truck inventory. • Retained maintenance and warranty records of all new equipment installations. • Customer service activities including answering maintenance issues for the technicians, customer inquiries, and complaints regarding service installations. • In charge of the communication between 15 technicians and their customers. • Scheduled all service work and installation dates for technicians as well as follow up appointments. • Maintained technician productivity reports and managed safety issues. • Bill Service calls as well as Equipment Installations. • Performed and oversaw warehouse and truck inventory. Show less



Allied Waste

• Philadelphia, Pennsylvania, United States

• Parts Manager/Dispacher

  • Jan 2001 - Jan 2006

  • Responsible for the purchasing and receiving of parts for two separate locations. • In charge of performing quality control of parts in inventory. Maintained all tracking of losses for budget forecasting. • Maintained warranty records of all truck fleet. • Answered maintenance issues from drivers that were working off site • Maintained a good working relationship with customers by responding to all inquiries and complaints concerning service • Provided excellent customer service and escalated to operations department regarding driver services and customer requests. • Responsible for business communication for over 50 drivers while on the road to ensure that customer and company’s needs were met. • Performed and oversaw maintenance warehouse inventory as well as fuel ordering • Maintained driver’s DOT hours and managed safety issues found on route. • Maintained the MSDS logs and books. Show less