Project Manager

• Sep 2019 - Present

• Main point of contact for scheduling and coordination of short-term, long-term & multi-phased installations; communicate daily with clients and installers via phone & email • Gather all materials and information needed for project kick off including: site conditions, building requirements, hardware/tools/equipment, product lists, drawings & install documents• Review daily and long-term projects to determine action necessary for completion including: scheduling of additional manpower, trucking, product & equipment delivery• Log all job issues and details and report to client project manager along with product receiving paperwork and job sign offs, and document additional incurred costs, outstanding purchase orders, and invoicing• Assist estimators with pricing for larger projects by communicating with foremen on estimated manpower• Generate quotations for change orders and time & materials (labor, trucking, disposal, & material costs) along with revenue tracking• Maintain current client relations as well as build connections with new clients by visiting job sites and attending site meetings & conference calls

Project Coordinator

• Jan 2019 - Sep 2019

Income Maintenance Caseworker

• Sep 2016 - Jan 2019

• Determined eligibility for public assistance programs in accordance with federal and state mandates.• Established initial and ongoing eligibility by scheduling and interviewing applicants.• Calculated benefit amount and disbursement rates for all assigned cases.• Provided face-to-face, telephone, and email customer service to both clients and community legal agencies.• Achieved commendable ratings on semi-annual employee performance reviews for showing initiative and going above and beyond job duties to assist supervisors in managing the floor.

Customer Advocate

• Jun 2016 - Sep 2016

• Compiled, proofed, and processed information received from provider/adjusters to aid the Clinical Reviewers to perform clinical reviews.• Performed review of service requests, collected non-clinical and structured clinical data, and performed clinical screenings. • Assisted in the management of continued authorization requests; following each patient case from start to finish. • Provided excellent customer service to internal and external customers via phone, fax, and email.• Built relationships through dependable communications between adjusters, Nurse Case Managers, and network providers. • Maintained integrity of case files, secured and updated any/all related documents, and communicated professionally and effectively with all stakeholders.

Administrative Intern

• Jan 2016 - May 2016

Orchestrated large data clean-up project, developed the agency’s first crisis manual, completed various literature searches for grant writing, attended weekly board and finance committee meetings, and assisted in daily office functions working under the Executive Director. Orchestrated large data clean-up project, developed the agency’s first crisis manual, completed various literature searches for grant writing, attended weekly board and finance committee meetings, and assisted in daily office functions working under the Executive Director.

Retail Manager

• Oct 2014 - Oct 2015

Managed all aspects of retail operations by directing up to 10-15 team members per shift, in face-to-face and internet customer service and sales. Managed all aspects of retail operations by directing up to 10-15 team members per shift, in face-to-face and internet customer service and sales.