THI Project Manager

• Feb 2023 - Present

Sr Manager, PS Strategic Initiatives

• May 2022 - Dec 2022

Project Manager II

• Dec 2021 - May 2022

Project Manager II - Network Development

IT Project Manager

• Nov 2021 - Dec 2021

Project Coordinator II - ITCC

• Aug 2019 - Nov 2021

Participate in identification and proposal of departmental initiatives, including defining requirements and implementing projects. Track, coordinate, and, monitor projects and activities to ensure that implementation and prescribed activities are carried out in accordance with specified objectives including compliance with company and government policies. Liaison between the appropriate personnel to ensure delivery of projects or business applications in an effective and timely manner. Maintain… Show more Participate in identification and proposal of departmental initiatives, including defining requirements and implementing projects. Track, coordinate, and, monitor projects and activities to ensure that implementation and prescribed activities are carried out in accordance with specified objectives including compliance with company and government policies. Liaison between the appropriate personnel to ensure delivery of projects or business applications in an effective and timely manner. Maintain SharePoint sites for the department and its subgroups. Review data, create reports and records of activities to ensure progress is being accomplished toward specified project objectives and recommend modifications or changes. Create spreadsheets, formulas, and pivot tables, prepare reports and dashboards on projects for management staff. Participate in communication to department to explain projects and individual responsibilities for functions and phases of the project.

Business Analyst - Quality Department

• Nov 2017 - Aug 2019

Coordinate and distribute Corporate Auditor scheduling and workload for twelve health plans, Quality auditor production tracker across three lines of business and communicate progress with leadership. Auditing software tool training and reporting of content analysis. Auditor form and guidelines creation and modification. Point of contact for all issues and resolution, SharePoint site maintenance, Rebuttal Tracker maintenance on Smartsheet, report on content and provide analysis. Create… Show more Coordinate and distribute Corporate Auditor scheduling and workload for twelve health plans, Quality auditor production tracker across three lines of business and communicate progress with leadership. Auditing software tool training and reporting of content analysis. Auditor form and guidelines creation and modification. Point of contact for all issues and resolution, SharePoint site maintenance, Rebuttal Tracker maintenance on Smartsheet, report on content and provide analysis. Create bi-monthly Health Plan Executive PowerPoint for the Quality Department. Assist with writing Quality Policy & Procedures as needed. Subject Matter Expert and point of contact for Smartsheet and NICE Uptivity. • Created, streamlined, and/or updated processes: o Create spreadsheets, formulas, pivot tables, and dashboards for Rebuttal tracker, New Hire Training Roster submission, Month to Date and Monthly reports, Agent Audit deletion process, Monthly Auditor Assignments, requests for Recording IDs, Monthly Agent Audits, and Agent Exceptions, Quality Auditor Production, and instructions for each process across all lines of business • Created all processes on Smartsheet for collaboration and updates • Successfully managed all aspects of planning and preparation for Quality Summit (100+ guests): o Point of contact for all guests, speakers and venue, conduct research for best venue and negotiations with the venue, hotel room block, space requirements, seating, traffic flow, presenter area, room temperature, AV, food & beverage, communications, registration, nametags, agenda, swag, contracts, and budget

Interim Supervisor

• Apr 2018 - Jul 2018

Supervise Receptionist Team, coordinate schedules, approve timesheets, assist taking and routing calls, training, take escalated calls from health plan members and assist with a resolution via the Executive Response Unit.

Interim Supervisor

• Aug 2017 - Nov 2017

Encourage interdepartmental cooperation, coordinate schedules, and approve timesheets, assist taking and routing calls, training, take escalated calls from health plan members and assist with a resolution via the Executive Response Unit. • Created, streamlined, and/or updated processes: o Corporate Reception Team Handbook, Improved Corporate Reception Call Stats Consolidated computer system for receptionists from two desktops to one laptop including all the applications that are needed… Show more Encourage interdepartmental cooperation, coordinate schedules, and approve timesheets, assist taking and routing calls, training, take escalated calls from health plan members and assist with a resolution via the Executive Response Unit. • Created, streamlined, and/or updated processes: o Corporate Reception Team Handbook, Improved Corporate Reception Call Stats Consolidated computer system for receptionists from two desktops to one laptop including all the applications that are needed to work efficiently o Candidate Interview process with Human Resources, Corporate Reception Assist requests from Executive Assistants on 8th floor, Corporate Contest process within the Receptionists, Hotel Invoicing process o Tracking system (Smartsheet) for the Corporate Escalated Calls to add, keep track, notify, and report to the different lines of business

Assistant to the Sr. Director of Member and Provider Solutions

• Aug 2016 - Aug 2017

In addition to the everyday Administrative Assistant duties, assisting as a Project Coordinator for the department as a whole by coordinating luncheons, meeting rooms requests onsite and offsite, coordinate and keep track of hotel catering, meetings rooms, guest room block, maintain contracts, and arrange payments. Collect and track invoices, supplies, mail, expense reports, organizational charts, and maintain the MPS SharePoint. Lead and coordinated Employee Engagement activities, charity… Show more In addition to the everyday Administrative Assistant duties, assisting as a Project Coordinator for the department as a whole by coordinating luncheons, meeting rooms requests onsite and offsite, coordinate and keep track of hotel catering, meetings rooms, guest room block, maintain contracts, and arrange payments. Collect and track invoices, supplies, mail, expense reports, organizational charts, and maintain the MPS SharePoint. Lead and coordinated Employee Engagement activities, charity events, and additional events that come from corporate. Relayed information from the building manager and corporate communications throughout the building. Translated and recorded English and Spanish IVR (Interactive Voice Response) and POM (Proactive Outreach Manager) campaigns. • Assisted Senior Director, Director, and four Managers • Created Smartsheets for large meeting requests and registration, newsletter, IVR and POM recording requests, dietary needs, transportation, and new hire package • Create and facilitated Member & Provider Solutions’ newsletter Clear & Simple (2016 – Jan 2018) • Create and facilitate Employee Engagement Committee (2016 – Jan 2018) • Coordinated move for entire Member & Provider Solutions’ department and facilitate all tools necessary for Member & Provider Solutions and several IT Departments to function at its highest capacity with the mailroom, printers, facilities, conference rooms/AV, building access and janitorial through Centene and local building management company • Successfully managed all aspects of planning and preparation for Customer Service Summit and assisted with Ambetter Boot Camp (100+ guests each): o Point of contact for all guests, speakers and venue, conduct research for best venue and negotiations with the venue, hotel room block, space requirements, seating, traffic flow, presenter area, room temperature, AV, food & beverage, communications, registration, nametags, agenda, swag, contracts, and budget

Treasurer

• Jan 2019 - Jan 2020

Executive Assistant to the Group President - North America

• Jul 2015 - Aug 2016

Executive Assistant to the Group President and other Senior Level Executives. Organize events such as the annual BCMC, Company picnic, United Way, Make a Wish, and Jr. Achievement. Prepare invoices, reports, memos, letters, financial statements and other documents, using word processing, spreadsheet, database, or presentation software. Assist with Switchboard Rotation including answering phone calls and directing calls to appropriate parties or take messages. Compile data, and prepare… Show more Executive Assistant to the Group President and other Senior Level Executives. Organize events such as the annual BCMC, Company picnic, United Way, Make a Wish, and Jr. Achievement. Prepare invoices, reports, memos, letters, financial statements and other documents, using word processing, spreadsheet, database, or presentation software. Assist with Switchboard Rotation including answering phone calls and directing calls to appropriate parties or take messages. Compile data, and prepare papers for consideration and presentation by executives. Greet visitors and determine whether they should be given access to specific individuals. Read and analyze incoming memos, submissions, and reports to determine their significance and plan their distribution. Perform general office duties, such as ordering supplies, maintaining records management database systems, and performing basic bookkeeping work. File and retrieve corporate documents, records, and reports. Open, sort, and distribute incoming correspondence, including faxes and email. Make travel arrangements for executives. Prepare responses to correspondence containing routine inquiries. Prepare agendas and make arrangements, such as coordinating catering for luncheons, for sales meetings, and other meetings. Coordinate and direct office services, such as records, departmental finances, budget preparation, personnel issues, and housekeeping, to aid executives. Provide clerical support to other departments. Manage and maintain executives' schedules. Process payroll information. Compile, transcribe, and distribute minutes of meetings. Review operating practices and procedures to determine whether improvements can be made in areas such as workflow, reporting procedures, or expenditures.

Administrative Assistant/ Engineering Department

• Nov 2011 - Jul 2015

Administrative assistance for the Engineering Department Collecting and tracking inter-office correspondence, invoices, and expense reports Processing incoming and outgoing company mail (FedEx, UPS, etc) and inter-office mail Coordinate and prepare project submittals and deliverables Maintain project documentation License renewal, and continuing education maintenance for all PEs PE seal maintenance on U.S. servers Reception duties including greeting visitors, directing… Show more Administrative assistance for the Engineering Department Collecting and tracking inter-office correspondence, invoices, and expense reports Processing incoming and outgoing company mail (FedEx, UPS, etc) and inter-office mail Coordinate and prepare project submittals and deliverables Maintain project documentation License renewal, and continuing education maintenance for all PEs PE seal maintenance on U.S. servers Reception duties including greeting visitors, directing callers, fax distribution, and express deliveries Meeting, conference, copy room, lobby, and kitchen organization and maintenance Purchasing and tracking department and office supplies Retrieving, collating, and providing department expenses and invoices to department head and routing to accounting department Time keeping and Payroll for Engineering department Sort jobs and mail (USPS, FedEx Express, and Ground) Emboss paper Spanish/English translations for Human Recources

Assistant to the Editor, Customer service representative for Retail and Trade (Spanish)

• Jun 2010 - Nov 2011

Proof, edit, translate and process Spanish and Bilingual manuscripts. Initiate, track, and complete documentation associated with development and production of products. Update and maintain monthly Publication and Sustainability plan, multilingual section on the CPH website and Multilingual Facebook page. Participate in discussions regarding development, format, and design of upcoming publications. Coordinate and schedule meetings, create agenda and minutes. Assist Spanish trade and retail… Show more Proof, edit, translate and process Spanish and Bilingual manuscripts. Initiate, track, and complete documentation associated with development and production of products. Update and maintain monthly Publication and Sustainability plan, multilingual section on the CPH website and Multilingual Facebook page. Participate in discussions regarding development, format, and design of upcoming publications. Coordinate and schedule meetings, create agenda and minutes. Assist Spanish trade and retail inbound and outbound customers with orders and or questions on products in addition to collection calls. • Created reprint update forms and book cover guidelines which facilitated interdepartmental communication and streamlined the process. • Implemented deadline notification. Show less Proof, edit, translate and process Spanish and Bilingual manuscripts. Initiate, track, and complete documentation associated with development and production of products. Update and maintain monthly Publication and Sustainability plan, multilingual section on the CPH website and Multilingual Facebook page. Participate in discussions regarding development, format, and design of upcoming publications. Coordinate and schedule meetings, create agenda and minutes. Assist Spanish trade and retail… Show more Proof, edit, translate and process Spanish and Bilingual manuscripts. Initiate, track, and complete documentation associated with development and production of products. Update and maintain monthly Publication and Sustainability plan, multilingual section on the CPH website and Multilingual Facebook page. Participate in discussions regarding development, format, and design of upcoming publications. Coordinate and schedule meetings, create agenda and minutes. Assist Spanish trade and retail inbound and outbound customers with orders and or questions on products in addition to collection calls. • Created reprint update forms and book cover guidelines which facilitated interdepartmental communication and streamlined the process. • Implemented deadline notification. Show less

Administrative Assistant

• Dec 2009 - Jun 2010

Receptionist; answer multi-line telephone. Receive, open, and sort departmental mail. Monitored and entered data on weekly payroll software, timesheets, clock, vacation, and sick leave report. Arrange meetings; prepare agendas and minutes, for committee, board, and employees. Adjust and prepare project tracking reports, correspondence, memos, forms, agendas. Maintained and oversaw maintenance and replenishment programs. Maintain complete and accurate filing system for forms, records and general… Show more Receptionist; answer multi-line telephone. Receive, open, and sort departmental mail. Monitored and entered data on weekly payroll software, timesheets, clock, vacation, and sick leave report. Arrange meetings; prepare agendas and minutes, for committee, board, and employees. Adjust and prepare project tracking reports, correspondence, memos, forms, agendas. Maintained and oversaw maintenance and replenishment programs. Maintain complete and accurate filing system for forms, records and general correspondence. Safety committee and Kaizen team member. • Developed a visitor sign in/out system, payroll tracking system for time off occurrences and an Administrative assistant instruction guide. Show less Receptionist; answer multi-line telephone. Receive, open, and sort departmental mail. Monitored and entered data on weekly payroll software, timesheets, clock, vacation, and sick leave report. Arrange meetings; prepare agendas and minutes, for committee, board, and employees. Adjust and prepare project tracking reports, correspondence, memos, forms, agendas. Maintained and oversaw maintenance and replenishment programs. Maintain complete and accurate filing system for forms, records and general… Show more Receptionist; answer multi-line telephone. Receive, open, and sort departmental mail. Monitored and entered data on weekly payroll software, timesheets, clock, vacation, and sick leave report. Arrange meetings; prepare agendas and minutes, for committee, board, and employees. Adjust and prepare project tracking reports, correspondence, memos, forms, agendas. Maintained and oversaw maintenance and replenishment programs. Maintain complete and accurate filing system for forms, records and general correspondence. Safety committee and Kaizen team member. • Developed a visitor sign in/out system, payroll tracking system for time off occurrences and an Administrative assistant instruction guide. Show less

Merchandising/Administrative Assistant

• Jan 2008 - Mar 2009

Reported to Vice President, Director and Merchandiser of 3 divisions. Responsible for the maintenance of pricing pages on 3 websites. Scheduled and coordinated meetings, committees, conventions, conferences, take notes and minutes. Prepared and posted reports, correspondence, memos, forms, agendas, purchase requisitions, directories, and tables. Managed billing on merchandise, supplies and product expenses. Maintained product, departmental supplies, pricing spreadsheets and data. Oversaw repair… Show more Reported to Vice President, Director and Merchandiser of 3 divisions. Responsible for the maintenance of pricing pages on 3 websites. Scheduled and coordinated meetings, committees, conventions, conferences, take notes and minutes. Prepared and posted reports, correspondence, memos, forms, agendas, purchase requisitions, directories, and tables. Managed billing on merchandise, supplies and product expenses. Maintained product, departmental supplies, pricing spreadsheets and data. Oversaw repair and maintenance of department office equipment. Received, opened, and sorted departmental mail. Maintained complete and accurate filing system for forms, records and general correspondence. Various other duties including assisting the president of the Divisions when he was in town and covering the reception desk as needed. Successfully maintained website daily. Developed an easy to read price grid for price tags. Coordinated a task log for management to put in requests. Created an installation instruction sheet in Spanish. Show less Reported to Vice President, Director and Merchandiser of 3 divisions. Responsible for the maintenance of pricing pages on 3 websites. Scheduled and coordinated meetings, committees, conventions, conferences, take notes and minutes. Prepared and posted reports, correspondence, memos, forms, agendas, purchase requisitions, directories, and tables. Managed billing on merchandise, supplies and product expenses. Maintained product, departmental supplies, pricing spreadsheets and data. Oversaw repair… Show more Reported to Vice President, Director and Merchandiser of 3 divisions. Responsible for the maintenance of pricing pages on 3 websites. Scheduled and coordinated meetings, committees, conventions, conferences, take notes and minutes. Prepared and posted reports, correspondence, memos, forms, agendas, purchase requisitions, directories, and tables. Managed billing on merchandise, supplies and product expenses. Maintained product, departmental supplies, pricing spreadsheets and data. Oversaw repair and maintenance of department office equipment. Received, opened, and sorted departmental mail. Maintained complete and accurate filing system for forms, records and general correspondence. Various other duties including assisting the president of the Divisions when he was in town and covering the reception desk as needed. Successfully maintained website daily. Developed an easy to read price grid for price tags. Coordinated a task log for management to put in requests. Created an installation instruction sheet in Spanish. Show less

Rebate Coordinator

• Aug 2005 - 2008

Report to Vice President, Director, and Merchandiser of 3 divisions. Maintain pricing pages on 3 websites daily. Schedule and coordinate meetings, committees, conventions, conferences, take notes and minutes. Prepare and post reports, correspondence, memos, forms, agendas, purchase requisitions, directories, and tables. Manage billing on merchandise, supplies and product expenses. Maintain product, departmental supplies, pricing spreadsheets and data. Oversee repair and maintenance of… Show more Report to Vice President, Director, and Merchandiser of 3 divisions. Maintain pricing pages on 3 websites daily. Schedule and coordinate meetings, committees, conventions, conferences, take notes and minutes. Prepare and post reports, correspondence, memos, forms, agendas, purchase requisitions, directories, and tables. Manage billing on merchandise, supplies and product expenses. Maintain product, departmental supplies, pricing spreadsheets and data. Oversee repair and maintenance of department office equipment. Receive, open, and sort departmental mail. Maintain complete and accurate filing system for forms, records and general correspondence. Various other duties including, assisting the president of the Divisions when he was in town and covering the reception desk as needed. Assist with company receptionist duties. • Developed a task log for management requests, an easy to read price tag price grid for website members, and an installation instruction sheet in Spanish. Show less Report to Vice President, Director, and Merchandiser of 3 divisions. Maintain pricing pages on 3 websites daily. Schedule and coordinate meetings, committees, conventions, conferences, take notes and minutes. Prepare and post reports, correspondence, memos, forms, agendas, purchase requisitions, directories, and tables. Manage billing on merchandise, supplies and product expenses. Maintain product, departmental supplies, pricing spreadsheets and data. Oversee repair and maintenance of… Show more Report to Vice President, Director, and Merchandiser of 3 divisions. Maintain pricing pages on 3 websites daily. Schedule and coordinate meetings, committees, conventions, conferences, take notes and minutes. Prepare and post reports, correspondence, memos, forms, agendas, purchase requisitions, directories, and tables. Manage billing on merchandise, supplies and product expenses. Maintain product, departmental supplies, pricing spreadsheets and data. Oversee repair and maintenance of department office equipment. Receive, open, and sort departmental mail. Maintain complete and accurate filing system for forms, records and general correspondence. Various other duties including, assisting the president of the Divisions when he was in town and covering the reception desk as needed. Assist with company receptionist duties. • Developed a task log for management requests, an easy to read price tag price grid for website members, and an installation instruction sheet in Spanish. Show less