Experience

Double Diamond Resorts

• United States
• Real Estate
• 1 - 100 Employee

• Front Desk Agent

  • Sep 2012 - Present

  • Confirm room availability and rates for customers' interest in hotel and hospitality stay • Secure payment plan in operating system for guests' arrival and departure • Resolve billing inaccuracy while balancing cash and credit disbursement of business day • Procure and arrange specific requests regarding available events at Eagle Rock Resort • Manage and resolve guests criticisms or praises in a professional and attentive manner • Administer proper procedures in closing the lodge at the end of production week • Create weekly scheduling for front desk staff Show less



Camelback Resort

• United States
• Hospitality
• 300 - 400 Employee

• Lifeguard

  • May 2007 - Sep 2010

  • Contacted supervisors with critical information concerning guest actions and behaviors • Monitored visual watch of patrons while on duty at various stations • Conducted pre operational and post operational inspection of each ride facility and equipment • Constructed a safe and secure atmosphere for all personnel • Contacted supervisors with critical information concerning guest actions and behaviors • Monitored visual watch of patrons while on duty at various stations • Conducted pre operational and post operational inspection of each ride facility and equipment • Constructed a safe and secure atmosphere for all personnel



Tannersvillie Physical Therapy

• Front Desk Receptionist/ Assistent

  • Dec 2008 - Aug 2009

  • Maintained a professional and positive relationship with clients; respected the importance of confidentiality • Communicated with insurance companies to verify client coverage and eligibility • Created and managed appointments for patients' visits • Collected and documented clients' co-payments • Assisted in physical therapy exercise programs and therapeutic stretches for patients' • Organized physical therapist's client database and session notes • Maintained a professional and positive relationship with clients; respected the importance of confidentiality • Communicated with insurance companies to verify client coverage and eligibility • Created and managed appointments for patients' visits • Collected and documented clients' co-payments • Assisted in physical therapy exercise programs and therapeutic stretches for patients' • Organized physical therapist's client database and session notes