Experience

Beeswax (Acquired by Comcast)
• United States
• Technology, Information and Internet
• 1 - 100 Employee
• Sales Business Development

  • Jul 2023 - Present


GFM

• Switzerland
• Advertising Services
• 1 - 100 Employee

• Customer Service Specialist

  • May 2020 - Oct 2020

  As a customer service specialist for GFM Holdings, I oversaw liaising with customers and resolving any issues they had with the services, as well as retaining customers with customized packages. I provided excellent customer service via phone, email, and chat to customers who had questions or concerns about subscriptions, billing, and delivery. I frequently used customer service software to log and track customer interactions and collaborated with other departments to resolve complex customer issues. Show less



Call Assist Ltd

• United Kingdom
• Automotive
• 1 - 100 Employee

• Rescue Co-ordinator

  • Dec 2018 - Aug 2019

  As a rescue coordinator at Call Assist, I regularly managed high-stress situations, such as coordinating assistance for individuals who had broken down on a live highway. I communicated with rescue services, the police, and the customer to ensure their safety. This experience honed my ability to navigate high-pressure situations and developed my organizational skills. My efforts were reflected in a 97% customer satisfaction record, and I was on track to become a supervisor before leaving to pursue studies at Nottingham Trent University. Show less