Experience

Quantum Care

• United Kingdom
• Hospitals and Health Care
• 100 - 200 Employee

• Learning and Development Administrator

  • Nov 2019 - Present

  Ability to work independently and to provide support to the manager, coordinator, and team of 7. Providing a wide range of administrative duties for a Private Nursing Home in Welwyn Garden City, Hertfordshire. Duties: Ability to work independently and to provide support to the manager, coordinator, and within a team of 7. To be the first point of day-to-day contact for all queries. Answers incoming calls and responds to enquiries; escalates and/or routes to appropriate personnel and takes messages when required. Monitoring Learning and Development inbox and checking all voicemails. Using the bespoke Learning and Development Access system to book, cancel, amend, and archive courses for new and existing staff. Team dairy and meeting room request management. Create training files and maintain databases on Microsoft Excel spreadsheets and ensure all records are kept up to date. Uploading documentation to the company intranet. Emailing care homes’ weekly course confirmations and paperwork. Monitor and collate homes registers and evaluation forms for claims. Administration of staff induction programs, liaising with homes with creating diary invitations for new starters, organising materials for induction packs. Preparing and coordinating training support materials for various internal and external courses. Undertake general administrative duties as required, such as photocopying, Bulk printing, binding, and laminating documents. Show less



Falko

• United Kingdom
• Aviation and Aerospace Component Manufacturing
• 1 - 100 Employee

• Office Administrator

  • Jun 2019 - Jul 2019

  To work within a team of 2 providing administrative support to the business, reporting to Senior Office Administrator for a major Aircraft company. Duties: Providing administrative support to the business, reporting to Senior Office Administrator. Reception duties to include answering telephone, taking messages and signing for parcels. Dealing with all aspects of external visitors to include having rooms set up in advance, ordering lunches, greeting visitors, etc. Daily office tasks to include distribution/franking of post, staff attendance/movements, courier parcels, and general housekeeping duties in office. Responsible for the purchasing and stocking up of office supplies and vending. General typing, filing, photocopying, binding and scanning duties as required. Booking all aspects of travel for employees business trips. Show less



Direct Line Group

• United Kingdom
• Insurance
• 700 & Above Employee

• Receptionist / Customer Service Advisor

  • Nov 2016 - May 2019

  To work within a team of 5 Customer Service Advisors, providing a wide range of front of house duties and customer services for a major worldwide Motor company. Duties: Meet and greet all customers, visitors, contractors and VIP guests to the office and make sure they have signed in, checked verification of employee details on Workday and supplied with a visitor security pass and hi-vis jacket Dealing with voicemails, answer incoming calls and transferring to the correct person and taking messages where necessary Dealing with general enquiries and complaints both face-to-face, over the phone and by email Taking customer payments (cash, debit, amex and credit cards) and entering the details into the banking book Distrusting the morning post Dealing with deliveries, couriers, stationary and cleaning equipment Booking meetings and arranging lunches Dealing with customers collecting their vehicles and sorting out the paperwork and updating BMS with the details Dealing with customers dropping off their vehicles for repairs and updating BMS with the details Supplying daily report updates to insurance companies (ARMS, Auxillis, Enterprise and ActiveWeb) Send update text messages to customers Arrange Total Loss vehicles to be delivered back to the customer by a recovery agency Carrying out customer vehicle damage reports for the estimators Making up new customer files and updating reception literature Show less



Chubb

• Insurance
• 700 & Above Employee

• Front of House Receptionist / Administrator

  • Sep 2009 - Sep 2016

  To work within a team of 4 receptionists on a rotational shift pattern, providing a wide range of front of house duties for a major worldwide financial services company. Duties: Welcoming all clients into the head office, and assist security with visitor pass badges Answer a busy Avaya computerised switchboard, screen calls, transfer calls and taking accurate and detailed messages Condeco Room bookings - liaise with Catering, Maintenance, Facilities, IT and PA’s Admin- bespoke purchase orders, Concur expenses, stationary orders, taxi and company chauffeur bookings and company apartment bookings via Excel Dealing with email correspondences, filing, photocopying, scanning, binding and laminating) Show less



Colt Technology Services

• United Kingdom
• Telecommunications
• 700 & Above Employee

• Switchboard Operator / Facilities Helpdesk

  • Jun 2009 - Sep 2009

  Working within a team of 3 switchboard operators providing a wide range of front of house duties for a Multinational Telecommunications Company in the City of London. Duties: Logging all facility enquiries onto the bespoke in house database Book meeting resources on the bespoke computer system and adding hospitality and equipment where required Covering reception, meet and greet visitors and answering a buys switchboard Working within a team of 3 switchboard operators providing a wide range of front of house duties for a Multinational Telecommunications Company in the City of London. Duties: Logging all facility enquiries onto the bespoke in house database Book meeting resources on the bespoke computer system and adding hospitality and equipment where required Covering reception, meet and greet visitors and answering a buys switchboard



Chubb

• Insurance
• 700 & Above Employee

• Front of House Receptionist / Administrator

  • Apr 2009 - May 2009

  To work within a team of 4 receptionists on a rotational shift pattern, providing a wide range of front of house duties for a major worldwide financial services company. Duties: Welcoming all clients into the head office Answer a busy Avaya computerised switchboard, screen calls, transfer calls and taking accurate and detailed messages Condeco Room bookings - liaise with Catering, Maintenance, Facilities, IT and PA’s Dealing with email correspondences, filing, photocopying, scanning, binding and laminating). Show less



Eisai US

• Pharmaceutical Manufacturing
• 700 & Above Employee

• Office Administrator / Facilities Assistant

  • Dec 2008 - Mar 2009

  Working independently within the Facilities department providing a wide range of Administration duties for a Japanese Pharmaceutical Company in Hatfield, Hertfordshire. Duties: Dealing with maintenance and facilities issue for the company Stock checks and stationery orders Covering reception as and when required Answer a busy Avaya computerised switchboard Meet and Greet all visitors into the building and taking deliveries Book meeting resources on the computer system and adding hospitality and equipment where required Update all documentation X-Ray all incoming post and frank all outgoing post Book couriers Show less



Chubb

• Insurance
• 700 & Above Employee

• Front of House Receptionist / Administrator

  • Sep 2008 - Nov 2008

  To work within a team of 4 receptionists on a rotational shift pattern, providing a wide range of front of house duties for a major worldwide financial services company. Duties: Welcoming all clients into the head office Answer a busy Avaya computerised switchboard, screen calls, transfer calls and taking accurate and detailed messages Condeco Room bookings - liaise with Catering, Maintenance, Facilities, IT and PA’s Dealing with email correspondences, filing, photocopying, scanning, binding and laminating). Show less



Birkin Group

• United Kingdom
• Facilities Services
• 1 - 100 Employee

• Receptionist / Administrator

  • Aug 2008 - Aug 2008

  Working independently within the Facilities department providing a wide range of Administration duties for a Local Contractor Company in Welwyn Garden City, Hertfordshire. Duties: Productions letters and quotations Entering quotations onto an Excel spreadsheets Answering a busy switchboard and relaying messages Franking all outgoing post Working independently within the Facilities department providing a wide range of Administration duties for a Local Contractor Company in Welwyn Garden City, Hertfordshire. Duties: Productions letters and quotations Entering quotations onto an Excel spreadsheets Answering a busy switchboard and relaying messages Franking all outgoing post



Expedia Group

• United States
• Software Development
• 700 & Above Employee

• Receptionist

  • Jun 2008 - Jul 2008

  Working within a small team of 2 receptionists on a rotational shift patten, providing a wide range of Front of House Reception duties for a Internet-based Travel Website in Covent Garden, London. Duties: Meet and greet visitors to the building Issue visitor security passes Answering the incoming calls from staff members Open and sort all incoming Frank all outgoing post Sending out recorded, special and international mail Book meeting resources on an Excel spreadsheet and adding hospitality and equipment where required Produce and maintain Staff ID Badges Ordering the Office Stationery for all 3 floors and maintaining the stock levels Booking taxis and arranging couriers Ensuring all the 3 meeting rooms and reception areas remain tidy and clean at all times Show less



Harley Street Skin Clinic

• United Kingdom
• Medical Practices
• 1 - 100 Employee

• Filing Clerk

  • Feb 2008 - May 2008

  Working within a large team of 8 Receptionists providing a wide range Administration duties for Private Cosmetic Surgery in Harley Street. Duties: Printing off nurses diaries and getting outpatient medical files for the next day (working two days in advance) and placing them into the nurses folders File away previous days files in alphabetical order Make – up new patient files for consultations Contact other clinics regarding archived files Photocopying and faxing patient notes to other clinics as and when required Monthly archiving of old patient files Covering the Switchboard re-directing all incoming calls and take messages when required Show less



Avonserve Ltd

• Welwyn Garden City, Hertfordshire

• Contracts Administrator

  • Jul 2007 - Feb 2008

  Working independently within the Facilities department providing a wide range Administration duties for a Construction Company in Welwyn Garden City, Hertfordshire. Duties: Arranging accommodation, flights, travel, car hire, taxis, equipment, ordering stationary, materials and bespoke purchase orders, typing up of letters and quotations for clients. Answering a Toshiba standalone telephone and taking detailed messages Opening and distributing the post, franking external, international, 1st, 2nd, recorded, special deliveries and booking couriers Filing, archiving, faxing, scanning, photocopying and printing A1-A5 Show less



First Union Mortgages Ltd

• United Kingdom
• Financial Services
• 1 - 100 Employee

• Front of House Receptionist / Administrator

  • Jul 2006 - Jul 2007

  Working independently on reception providing a wide range Front of House Receptionist and Administration duties for a Financial Services Company in Welwyn Garden City, Hertfordshire. Duties: Meet and greet all visitors, arranging car parking and issuing of visitor pass badges Answer a busy Avaya standalone telephone, taking messages and dealing with queries and complaints Outlook Room Bookings and arranging lunches and refreshments X-ray, opening and distributing the post, franking external, international, 1st, 2nd, recorded, special deliveries and booking couriers. Show less



Mark Glenn Hair Enhancement

• Mayfair, London

• Receptionist / Assistant Hair Extensions Technician

  • Mar 2006 - Jul 2006

  Working independently on reception providing a wide range Front of House Receptionist duties for a UK's leading specialist hair extension studio in Mayfair, London. Duties: First point of contact with clients on arrival; ensuring customers have a positive, friendly and enjoyable experience at all times Taking customer payments and promoting and selling products to customers when required Diary Management: Creating and amending client appointments via in-house system Customer Service: Answering all incoming calls and take messages when required and relay them to staff; dealing with customer complaints and queries Admin: Placing orders for stationary and hair equipment to replenish stocks Hair Extensions Assistant - assisting stylists with client's hair extension applications. Show less



Corona Energy

• United Kingdom
• Utilities
• 100 - 200 Employee

• Receptionist / Administrator

  • May 2004 - Mar 2006

  Working within a small team of 4 receptionists providing a wide range Front of House Receptionist duties for a Utility Company – Gas in Brent Cross, London. Duties: Meet and greet visitors over the four buildings Answer a busy Mitel computerised switchboard and taking messages Excel Room Bookings, arranging lunches and refreshments Opening and distributing the post, franking external, international, 1st, 2nd, recorded, special deliveries and booking couriers Scanning documents and archiving files, ordering stationary and producing documentation. Show less



Quantum Care

• United Kingdom
• Hospitals and Health Care
• 100 - 200 Employee

• Casual Care Worker / Housekeeper

  • Oct 2001 - May 2004

  Working within a large team of care workers providing a wide range Customer Service duties for a Private Nursing Home in Welwyn Garden City, Hertfordshire. Duties: Assisting with all aspects of personal care for the residents, taking medicines, using safety aids Housework, cleaning, providing activities and record any issues and updating records. Working within a large team of care workers providing a wide range Customer Service duties for a Private Nursing Home in Welwyn Garden City, Hertfordshire. Duties: Assisting with all aspects of personal care for the residents, taking medicines, using safety aids Housework, cleaning, providing activities and record any issues and updating records.



Mill Lane Accident Repair Centre

• Welwyn Garden City, Hertfordshire

• Office Assistant

  • Nov 1999 - Sep 2001

  Working independently on reception providing a wide range Front of House Receptionist and administration duties for a local Car Repair Company in Welwyn Garden City, Hertfordshire. Duties: Providing effective first point of contact for customers face-to-face and over the telephone Answer a busy standalone telephone and taking messages Bespoke purchase orders Taking customer payments Bespoke data entry Ordering stationary and materials Filing, photocopying and updating literature Producing letters Show less