Elizabeth Perez

Customer Service Manager Americas at INEOS Styrolution America LLC
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Contact Information
us****@****om
(386) 825-5501
Location
Plainfield, Illinois, United States, US
Languages
  • English Native or bilingual proficiency
  • Spanish Limited working proficiency

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Credentials

  • Incoterms 2010
    -

Experience

  • INEOS Styrolution America LLC
    • United States
    • Chemical Manufacturing
    • 300 - 400 Employee
    • Customer Service Manager Americas
      • Jun 2015 - Present

      Manage team of 13 customer account specialists and 1 marketing specialist while maintaining account responsibility of both external customers and intercompany accounts. Responsibilities include coordinating and implementing customer service/account changes for company transitions/joint ventures, sample orders, export/import orders, new customer set up, handling customer complaints, clearing AR/ invoice discrepancies, collections, EDI, train/coach team and new employees, expediting and tracking shipments, SAP system testing and development-Business expert of SPR module, employee reviews, and meeting KPIs.

    • Customer Account Specialist-Team Lead
      • Oct 2011 - Jun 2015

      Manage and supervise team of 3 customer account specialists while maintaining account responsibility of both external customers and intercompany accounts. Responsibilities include coordinating and implementing customer service/account changes for company transitions/joint ventures, sample orders, export/import orders, new customer set up, handling customer complaints, clearing AR/ invoice discrepancies, collections, EDI, train/coach team and new employees, expediting and tracking shipments, SAP system testing and development-Business expert of SPR module, employee reviews, and meeting KPIs.

    • Customer Account Specialist
      • Nov 2007 - Sep 2011

      Worked on external and intercompany customer accounts. Responsible for account set up, consignment, order entry, sample orders, collections, AR discrepancies, invoicing, customer reports, customer portals, supporting logistics, sales, and planning, SAP super user, expediting and tracking shipments, import/export orders, and international ocean and air bookings.

  • Illinois Title Loans
    • Manager
      • Aug 2006 - Nov 2007

      Managed store with 8 employees. Responsibilities includes supervising, approving and issuing title and payday loans, collections, approving repossessions, daily bank deposits and reconciliation, and customer complaints. Managed store with 8 employees. Responsibilities includes supervising, approving and issuing title and payday loans, collections, approving repossessions, daily bank deposits and reconciliation, and customer complaints.

Education

  • Governors State University
    Master of Business Administration (MBA)
    2010 - 2017
  • Eastern Illinois University
    Bachelor's degree, Sociology/Business Administration
    2002 - 2006

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