Experience

Age Cymru Swansea Bay

• United Kingdom
• Nonprofit Organization Management
• 1 - 100 Employee

• Rota Coordinator

  • 2012 - Present

  Manage the daily schedules for Domestic Assistants, ensuring cost effective runs in terms of travel times and mileage. Book appointments for clients by telephone and manage changes including sickness and holidays. Create end of month reports that are used in the executive team meetings, ensuring that project objectives are met. Key achievements: • Managed new projects such as the implementation of new software (Careplanner) specific to the needs and activities of our organization. • Grown the domestic service from 3 to 18 domestic assistants. • Involved in the training and development of practices and procedures for our meal preparation service. • I have ensured that all commitments made by the sales team are fulfilled, and new customers introduced smoothly to our services. • Reduced costs for the company by changing the team structures and by organising the work schedules by area, thus reducing travel time and mileage. • Identified the need and then implemented a billing and stock control system. • Motivated and encouraged team members to succeed in achieving targets. • Contributed to the “ideas in action” program, which encouraged staff to put forward ideas that were shared around the country. Show less



Oakville Naturopathic Clinic

• Toronto, Canada Area

• Office Manager

  • 2001 - 2011

  The Oakville Naturopathic Clinic is a busy city medical practice. My main duties as office manager were: • Organise appointments for 5 practitioners • Keep the clinic inventory stocked and maintained. Prepare and place orders with suppliers. • Book-keeping for the clinic, including invoicing clients; accounts receivables; payroll; tax calculations and payments; and balancing and maintaining the clinic’s bank accounts. • Responsible for all communications of the Clinic via telephone, face to face, written and email. I was the first point of contact for clients visiting the clinic and my listening and communication skills were important for placing the clients with the most appropriate practitioner. • Personal Assistant to the owner of the clinic Show less



chapters bookstore

• 1 - 100 Employee

• Chief Cashier

  • Apr 1999 - Aug 2001



Lloyds Bank Private Banking

• Banking
• 100 - 200 Employee

• Investment Manager

  • Aug 1980 - Dec 1998