Experience

Bally's Shreveport Hotel & Casino
• United States
• Hospitality
• 1 - 100 Employee
• Employee Relations Manager

  • Aug 2022 - Present


Progressive Insurance

• United States
• Insurance
• 700 & Above Employee

• Bodily Injury Adjuster

  • Sep 2021 - Present

  Mitigate damages before parties retain an attorney--Develops and maintain positive relationship with attorneys--Establish investigative plan; initiates and negotiate settlement plans--Identifies customer needs by analyzing and interpreting medical reports, collecting information from various people, such as claimants, agents/brokers, attorney and police--Always meet departmental goals and recipient of excellent customer service survey ratings

• Claims Adjuster

  • Mar 2020 - Sep 2021

  Investigates and identifies fraud and misrepresentation for internal Policy Services and Special Investigative Units--Gathers and reviews information, such as virtual accident diagrams, hospital record, and images to bring investigations to logical conclusions and provide excellent customer service to all parties--Analyses intelligence and investigative information to prepare to negotiate with customers and other insurance carriers--Manages relationships with appraisers, estimators, repair shops, insurance carriers, and banks--Plans and conducts complex investigations to determine fault for auto damages--Creates technical and non-technical documents to communicate information, such as Bill of Sale paperwork, Guarantee of Title forms, Loss Letters, Valuation Statements and Total Loss Summaries Show less



CSRA

• Canada
• Spectator Sports
• 1 - 100 Employee

• Call Center Supervisor

  • Apr 2017 - Aug 2018

  Managed the operation of an inbound call center and three direct employees -- Identified internal problem areas, proposed and implemented solutions:save my department 20% each month -- Identified, investigated, and reported potentially adverse information received from escalated calls or emails -- Created technical and non-technical documents such as daily reports to the Operations and Program Director -- Improved efficiency and effectiveness of my team by suing Salesforce, Workday and CRM software programs -- Manages the planning, delivery, and executing of new product roll-outs -- Performed human resource duties, such as recruiting, interviewing, and onboarding for 25 Customer Service Representatives -- Ensured that the goals and deadlines for the team are met; reached 100% of service level agreement metrics each month -- Prepared comprehensive oral and written briefing for Corporate Stakeholders; prepared agendas and monthly newsletters Show less



City of Shreveport

• United States
• Government Administration
• 100 - 200 Employee

• Traffic Analyst

  • Apr 2012 - May 2017

  Planned, compiled, and transcribed data for Engineers. Worked with internal departments throughout the City--Evaluated need for new, changed or additional sign or intersection signals--Backup for state transportation department and Office Manager

• Office Specialist

  • May 2011 - Sep 2012

  Screened, scheduled and interviewed new hires. Backup for Office Manager.--Provided Administrative support to Management Team; Responsible for vendor relations, contracts, drafting ordinances, outgoing correspondences, and switchboard



American Red Cross

• United States
• Non-profit Organizations
• 700 & Above Employee

• Administration Resource Manager

  • Jun 2006 - Dec 2012

  Increased public awareness of American Red Cross products, services, and retail store -- Collaborated with Administration and vendors for online store -- Assisted with deployment for disaster Team-Managed mail room, call center agent and receptionist -- Assisted Human Resources with recruitment for volunteers and job description Increased public awareness of American Red Cross products, services, and retail store -- Collaborated with Administration and vendors for online store -- Assisted with deployment for disaster Team-Managed mail room, call center agent and receptionist -- Assisted Human Resources with recruitment for volunteers and job description



Caddo Council on Aging

• United States
• Food and Beverage Services

• Coordinator

  • Dec 2011 - May 2012

  Coordinated payroll, FMLA, benefits, recruitment, new hire orientation, onboarding -- Secured guest speakers, event setup, planned and facilitated workshops -- Wrote and secured various $100,000 + local and governmental grants for the Foster Grandparents -- Managed office-responsible for vendor relations, office supplies, walk-in traffic Coordinated payroll, FMLA, benefits, recruitment, new hire orientation, onboarding -- Secured guest speakers, event setup, planned and facilitated workshops -- Wrote and secured various $100,000 + local and governmental grants for the Foster Grandparents -- Managed office-responsible for vendor relations, office supplies, walk-in traffic



Goodwill Industries

• Non-profit Organizations
• 700 & Above Employee

• Outreach Specialist

  • Oct 2004 - Aug 2005

  Led educational training and sourcing seminars for the Mayor's Office of Workforce Development -- Established business contacts and secured contractual leads on job opportunities for job seekers visiting the Mayor's Office of Workforce Development of New Orleans -- Developed and maintained working relationships with vendors, governmental agencies, and the community at various locations -- Coordinated job fairs and facilitated workshops and trainings Led educational training and sourcing seminars for the Mayor's Office of Workforce Development -- Established business contacts and secured contractual leads on job opportunities for job seekers visiting the Mayor's Office of Workforce Development of New Orleans -- Developed and maintained working relationships with vendors, governmental agencies, and the community at various locations -- Coordinated job fairs and facilitated workshops and trainings



InterContinental Hotels & Resorts

• United Kingdom
• Hospitality
• 1 - 100 Employee

• Employment Manager

  • Dec 2002 - Aug 2004

  Investigated internal/external complaints-conducted exit interviews -- Maintain relations with guests and employees -- Participate and monitor orientation and training programs -- Ensure employee option surveys are completed -- Updates and submit reports; publishes and produces employee newsletter Investigated internal/external complaints-conducted exit interviews -- Maintain relations with guests and employees -- Participate and monitor orientation and training programs -- Ensure employee option surveys are completed -- Updates and submit reports; publishes and produces employee newsletter



WESLA FEDERAL CREDIT UNION

• 1 - 100 Employee

• Human Resources Manager

  • Mar 1998 - Mar 2001

  Assisted with marketing and expansion for additional branches -- Assisted with day-to-day operations, ensuring branches adequately staffed -- Collaborated with CEO and colleagues to establish first Human Resources department -- Managed recruiting/hiring, job descriptions, recruiting, interviewing candidates -- Managed succession planning and exit interviews Assisted with marketing and expansion for additional branches -- Assisted with day-to-day operations, ensuring branches adequately staffed -- Collaborated with CEO and colleagues to establish first Human Resources department -- Managed recruiting/hiring, job descriptions, recruiting, interviewing candidates -- Managed succession planning and exit interviews