Experience

Stoner Electric Group Inc

• Operations Coordinator

  • Feb 2017 - Present

  Milwaukie, Oregon Returned to spearhead transition of company operations from Maxwell American Contractor accounting software to Vista by Viewpoint with specific emphasis on project and service management. Research and learn Vista workflow to create new processes to align with company requirements. Create instructions and teach end users. Continuing support as subject matter expert. Responsible for process and implemention of transition to Viewpoint Field Time electronic time entry system for 150… Show more Returned to spearhead transition of company operations from Maxwell American Contractor accounting software to Vista by Viewpoint with specific emphasis on project and service management. Research and learn Vista workflow to create new processes to align with company requirements. Create instructions and teach end users. Continuing support as subject matter expert. Responsible for process and implemention of transition to Viewpoint Field Time electronic time entry system for 150 field employees including computer and mobile application support. Continuing support of project management team. Show less



MacDonald-Miller

• United States
• Banking

• Service Coordinator

  • Nov 2015 - Dec 2016

  Portland, Oregon Area Selected to monitor field activities of Bend, Eugene, Boiler and Controls HVAC service technicians. Continually evaluated workload and scheduled technicians to maximize productivity. Take service calls from Portland and Seattle customers, set up job in Wenn Soft Service software system and dispatch as necessary. Constant communication with customers, technicians, and staff.



FLIR Systems

• United States
• Appliances, Electrical, and Electronics Manufacturing
• 700 & Above Employee

• Customer Service Representative

  • Jul 2013 - Nov 2015

  Wilsonville, OR Appointed to interact with international and domestic commercial/government customers regarding equipment repair and parts for mission critical airborne thermal imaging cameras for AS9100 company. Manage return authorization (RA) requests process from initial contact, equipment import clearance, RA creation in SAP, repair status communication, prepare/send repair quotes, asses commercial purchase orders as well as government contracts, Prepare repaired equipment for return shipment. Complete… Show more Appointed to interact with international and domestic commercial/government customers regarding equipment repair and parts for mission critical airborne thermal imaging cameras for AS9100 company. Manage return authorization (RA) requests process from initial contact, equipment import clearance, RA creation in SAP, repair status communication, prepare/send repair quotes, asses commercial purchase orders as well as government contracts, Prepare repaired equipment for return shipment. Complete and validate weekly government reports. Support global repair centers and in house repair technicians. Show less



Johnson Controls

• Ireland
• Industrial Machinery Manufacturing
• 700 & Above Employee

• Customer Service Agent

  • Feb 2012 - Jul 2013

  Promoted to coordinate customer service requests. From initiation to service completion and maximize technical resource productivity and profitability by efficiently scheduling and dispatching technicians with guidance from the service team manager. Partner effectively with team to ensure technical service work is completed in a reasonable timeframe and to the customer’s expectations. Analyze and assess technical team performance and adjusts as needed to enhance customer satisfaction in a cost… Show more Promoted to coordinate customer service requests. From initiation to service completion and maximize technical resource productivity and profitability by efficiently scheduling and dispatching technicians with guidance from the service team manager. Partner effectively with team to ensure technical service work is completed in a reasonable timeframe and to the customer’s expectations. Analyze and assess technical team performance and adjusts as needed to enhance customer satisfaction in a cost effective manner.

• Service Projects Coordinator

  • Sep 2010 - Feb 2012

  Milwaukie, OR Provided support to the Service Project Management team to ensure consistent and timely responses to customers. Administered the project business through activities such as subcontract processing, managing project documentation, booking or cost tracking system entry, and customer invoicing. Supported and maintained the Installation Information System (IIS).



Stoner Electric Group

• United States
• Construction
• 1 - 100 Employee

• Service Coordinator

  • Oct 2000 - Dec 2009

  Selected to coordinate the service efforts of this large multi-faceted electrical contractor. Act as the initial point of contact for national and regional customers such as grocery, industrial, manufacturing and office facilities. Aligned scheduling efforts with customers, dispatchers and management to maintain productivity and efficiency. Developed highly influential relationships within key client organizations that help preserve ideal amounts of customer satisfaction and obtain additional… Show more Selected to coordinate the service efforts of this large multi-faceted electrical contractor. Act as the initial point of contact for national and regional customers such as grocery, industrial, manufacturing and office facilities. Aligned scheduling efforts with customers, dispatchers and management to maintain productivity and efficiency. Developed highly influential relationships within key client organizations that help preserve ideal amounts of customer satisfaction and obtain additional sales through repeat business and word-of-mouth advertising.

• Systems Administrator

  • Oct 1994 - Dec 2009

  Chosen to ensure the full functionality of the company’s internal network and communication systems. Developed and coordinated several effective training programs regarding internal hardware and software.

• Assistant Project Manager

  • Oct 1994 - Jun 2000

  Promoted to assist project managers and other company personnel during the completion of estimating, change orders and project documentation functions. Coordinated efforts with project managers and on- site personnel during the completion of a $2 million project for the Oregon Zoo, which was the largest single contract in company history.

• Office Manager/Purchasing

  • Oct 1989 - Oct 1994

  Hired to procure and deliver required materials and tools concerning this company’s various ongoing commercial electrical projects.