Customer Service Officer

• May 2021 - Present

Providing company information and policies to customers upon inquiry and answered questions via phone, email, while improving customer's experience by more than 50%.Developing working relationships with internal and external customers while assisting with account management duties.Resolving customer billing errors by researching issues in system, asking open-ended questions, and determining root causes of problems.Assisted team with various marketing projects and advertising campaigns that would engage new leads and potential customers by engaging followers on various social media platforms. Show less

Administrative/Front desk Officer

• May 2021 - Present

Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.Prepared agendas and took notes at meetings to archive proceedings and managed branch petty cash, purchase orders and account transactions.Contributed to team goal-achievement by collaborating with staff to develop customer service improvement initiatives.Studied processes, implemented cost reductions and developed reporting procedures to maintain administrative workflow.Assisting in recruitment and selection processes, including job postings, resume screening, and scheduling interviews.Supporting HR staff in developing and implementing employee training and development programs.Maintaining employee records, including personnel files and benefits documentation. Show less

Business Development Consultant

• Jan 2022 - Present

Maintaining extensive knowledge of company's products and services while pitching plans and investment strategies to potential partners to raise capital. Coordinating innovative strategies to accomplish marketing objectives and boost long-term profitability. Negotiated contract and closed sales exceeding goals by 25% in the first 6 months,while managing needs of more than 50 customers at once using strong multitasking abilities. Utilized knowledge of industry trends to develop value-added solutions and approaches for targeted local organizations to build networks and develop leads. Show less

Social Media Marketing Intern

• Jan 2023 - Present

Conducted daily updates to social media profiles to boost company online presence and followers through comprehensive social media campaign management. Optimized social media content for maximum engagement and reach while collaborating with designers, copywriters and developers to curate effective search marketing campaigns. Designed and presented social media campaign ideas upon conducting market research and competitor analysis to inform search marketing strategies. Conducted daily updates to social media profiles to boost company online presence and followers through comprehensive social media campaign management. Optimized social media content for maximum engagement and reach while collaborating with designers, copywriters and developers to curate effective search marketing campaigns. Designed and presented social media campaign ideas upon conducting market research and competitor analysis to inform search marketing strategies.

Virtual Human Resources Assistant

• Feb 2021 - Present

Maintained employee records, including personnel files and benefits documentation. Involved in recruitment and selection processes, including job postings, resume screening, and scheduling interviews. Collaborated with other departments to support the organization's goals and objectives. Participated in other HR-related projects and tasks as needed to drive organizational efficiency. Maintained employee records, including personnel files and benefits documentation. Involved in recruitment and selection processes, including job postings, resume screening, and scheduling interviews. Collaborated with other departments to support the organization's goals and objectives. Participated in other HR-related projects and tasks as needed to drive organizational efficiency.

Creative designer

• Nov 2020 - Jan 2021

Economics Tutor

• Jul 2019 - Jun 2020