Case Management Nurse

• Jul 2020 - Present

Registered Nurse

• Jul 2019 - Jul 2020

Med/Surg

Patron Services Representative

• Apr 2014 - Sep 2017

Recruiting Specialist

• Jan 2014 - Apr 2014

Receptionist

• Sep 2013 - Jan 2014

I worked at the front desk and was responsible for greeting and assisting all customers using exceptional customer service and communication skills. I was in charge of answering and transferring all incoming calls within a multiline phone system. My additional responsibilities included updating customer records, mailing duties, invoicing, filing, creating and updating simple spreadsheets, operation of office equipment and technologies and data entry. I also completed and sent out the daily deposit.

Student Discovery Coordinator

• Dec 2012 - May 2013

Student Manager

• Feb 2011 - May 2013

I was promoted twice while working for the PSU Telefund. First from "Student Caller" to "Lead Caller" and finally to "Student Manager." I served as a leader on the management team for one year and supervised a team of 20+ student fundraisers. My duties and achievements included supervising and coaching student callers, implementing disciplinary strategies, creating and distributing visual aides to illustrate individual statistical performances, writing calling scripts, reviewing and editing callers’ contact reports, data entry, and leading the team to raise over $270K for the university with an average credit card percentage of 43.16%.

Dornan's Chuckwagon Restaurant

• Jun 2011 - Sep 2011

I worked as a prep cook/server and the rustic Chuckwagon Restaurant. During the day, I worked in the kitchen preparing for the dinner menu. I worked as a server during the evening and had the opportunity to interact with tourists from all over the world.

Paradise Inn

• Jun 2010 - Sep 2010

I worked as a hostess, busser, and server at the historic Paradise Inn . In order to provide a fine dining experience, I learned excellent customer service skills and gained a foundation of food and wine knowledge.

Personal Care Assistant

• May 2009 - Jan 2010

I worked one-on-one with a three-year-old boy with cerebral palsy. I assisted him with his everyday needs, helped him with his physical therapy exercises, and accompanied him to his weekly appointments.