Experience

A&N Electric Cooperative

• United States
• Utilities
• 1 - 100 Employee

• Operations Support Specialist

  • Aug 2020 - Present

  •Dispatch crews and service men on electronic outages, service calls and emergency situations.•Assign construction work orders to line crews providing pertinent information including staking sheets, permits, and locates.•Verify subcontractor invoices correspond with materials and labor indicated on work order completion forms, code invoices and submit for approval.•Manage workload, prioritize tasks, and delegate responsibilities with appropriate follow-up to ensure departmental functionality and efficiency. •Maintain working knowledge of current bylaws, rules and regulations, rates, company policies, and operating procedures of the Cooperative.

• Member Service Representative

  • Aug 2015 - Aug 2020

  •Exceled within a service-oriented cooperative, demonstrating a talent for communicating effectively with member-owners from diverse backgrounds.•Engaged with members daily providing prompt, courteous and professional service by addressing member concerns and researching and resolving problems to ensure service satisfaction.•Provided suggestions and feedback regarding trends in member requests and process improvements and efficiencies. •Assisted with the preparation of delinquent accounts for collection.•Created and closed service orders for new connections, disconnections, and reconnections.•Acted as the internal Subject of Matter Expert and as the lead go-to person for new representatives. •Assisted in the co-development of the Communication Hub as the new way of handling incoming calls.



Virginia Employment Commission

• United States
• Human Resources Services
• 500 - 600 Employee

• Farm Placement Specialist/Workforce Services Representative

  • Mar 2011 - Aug 2015

  •Provided direct labor market services to agricultural employers in a 4 county area. •Processed agricultural crew leader registrations for national and state level licenses to operate farm labor crews. •Conducted prevailing practice and prevailing wage surveys to meet compliance requirements and to establish a prevailing wage for the H2-A program. •Preformed farm labor housing inspections for H-2A workers.•Worked cooperatively with DOL Wage and Hour Division and other federal agency representatives to provide assistance from field office as needed. •Delivered a full range of job services to the general public including recruiting, interviewing, and referring workers to employers for potential job opportunities. •Delivered a full range of unemployment insurance services such as explaining eligibility requirements, claim details, and explaining applicant's rights and responsibilities.



Rural Family Development

• United States
• Government Administration
• 1 - 100 Employee

• Family Services Worker

  • Jun 2010 - Nov 2010

  •Assisted FSC in all areas of the Family Services content area, including but not limited to transition and continuity activities, family partnership building process, community partnership building process, and family literacy services. •Actively supported the implementation of the program goals and objectives as indicated by supervisor, focusing on intentional planning for Family Engagement practices when applicable. •Assisted families in identifying resources to schedule and transport children and families for appointments; assist with transportation if family has no other resources.•Participated in the Community Assessment and assist Family Services Coordinator (FSC) in gathering and compiling information as requested by the Center Director.•In the absence of the FSC, completed and updated the USDA Enrollment Roster.•Assisted FSC to ensure that at least 10 percent of funded enrollment is filled by children with disabilities. •Reported any case of suspected child abuse following appropriate agency guidelines.•Maintained standards of confidentiality regarding children, families and fellow staff members.•Maintained a professional attitude and support a positive environment to promote the social, emotional and mental wellness of staff, children and families.