Experience

WORLD MISSION AGENCY

• United Kingdom
• Religious Institutions
• 1 - 100 Employee

• Team Lead Manager

  • Jan 2017 - Present

  . Utilise practical communication skills to maintain and build positive client relationships. . Performing excellent leadership skills to maintain steady and productive operations offering through support by aiding team assignments and deliverables. . Increased member consultations and determine needs through team management meetings. . Established customise department service to meet user specifications whilst improving customer experience. . Employing excellent time-management skills to maximise tasks completion whilst streamlining workflows and reducing errors. . Verify information, records and documents to resolve discrepancies. . Monitor system functioning closely, whilst troubleshooting and resolving 95% of presented issues.



Southern Housing

• United Kingdom
• Real Estate
• 500 - 600 Employee

• Information Technology Project Officer

  • Jan 2022 - Jul 2022



London Borough of Barking and Dagenham

• Government Administration
• 700 & Above Employee

• Performance Officer

  • Sep 2016 - Jan 2017

  • Optimised management roles at all levels, facilitated communication and adjusted culture to be more open and productive. • Analysed local government client business needs and assisted in determining appropriate resources and strategies. • Collected, tracked and organised data to evaluate current business and market trends. • Elicited stakeholder feedback and input through interviews and surveys. • Drafted financial and resource planning reports using optimisation software. • Conducted activity-based analysis of business processes and made recommendations based on findings. • Streamlined operational efficiencies, gathering requirements to facilitate on-time, under-budget corporate transition.



London Borough of Havering - Romford, Essex

• Romford, United Kingdom

• Placement Officer ( Adult social care)

  • Mar 2015 - Mar 2016

  • Maintained thorough and accurate records outlining programme operations and participant progress. • Conferred with Team manager to understand and meet diverse needs, providing frequent feedback on front-line operations and recommending improvement strategies. • Recommended improved life choices to enhance client outcomes. • Assisted social workers with building, coordinating and leading programmes delivering high-quality care support. • Supported the Team manager in negotiations with suppliers. • Generated $58,000 in annual savings by implementing new care packages process and reducing wasted resources.



Bethola Ltd

• London, United Kingdom

• Refurbishment Manager

  • Apr 2013 - Feb 2015

  • Created and managed effective marketing strategies. • Received, checked, and processed applications for new leases. • Provided potential tenants a tour of the property. • Assisted property owners in locating tenants to lease or rent available space. • Marketed and advertised vacancies on media and advert channels to attract potential tenants. • Monitored repairs of damaged buildings, furniture and equipment, ensuring teams stayed within deadlines and budgets. • Monitored estate operations, ensuring processes stayed in line with government policies and housing regulations.



London Borough of Lambeth

• United Kingdom
• Government Administration
• 700 & Above Employee

• NRF Housing Manager ( Private sector stream)

  • Jun 2008 - Mar 2013

  • Managed a new service to identify, procure and monitor a comprehensive 'relocation' housing service within the private sector for service users. • Validate appropriate and tested business requirements at the start of the project. • Preparation of project brief to reflect the identification of 10 properties per week for service users. • Holding regular update and review meetings. • Supplier identification and vetting. • Working to time, scope and costs. • Regular monthly reports to stakeholders. • Successfully procurement and management of 250 single let properties and 2 'temporary' accommodation buildings housing over 25 rooms for service users.