Experience

Rhino Africa

• South Africa
• Leisure, Travel & Tourism
• 1 - 100 Employee

• Sales and Admin

  • Jul 2021 - Present



Amazon

• United States
• Software Development
• 700 & Above Employee

• Customer Service Consultant

  • Aug 2020 - Jul 2021



Rhino Africa

• South Africa
• Leisure, Travel & Tourism
• 1 - 100 Employee

• Travel Consultant

  • Jul 2017 - Aug 2020



Pangea

• Online English Teacher

  • Apr 2017 - Jun 2017



CapeXtreme

• Travel Consultant

  • Jun 2016 - Jun 2017

  • Suggesting suitable tour packages as per client’s specifications and the time they have available.• Organizing and handling all the administration in preparation for the tour the client has shown interest in.• Supplying travelers with pertinent information and useful travel material (maps, tour brochures, advice on restaurants and must see attractions etc.).• Collecting full payment and completing recon sheets for the accounts department. Also, ensuring that documents and the money for the bookings are accounted for and are available as per manager’s request.• Using creative sales techniques to sell itinerary tour packages and offering clients advice on how to essentially best utilize their travel time. • Handling unforeseen problems and complaints and making sure that refund requests are sent out to the accounts department so the client can relax knowing that that aspect is handled.• Creating and updating electronic records of clients’ bookings.• Maintaining relationships with key persons – both the client and the suppliers.• Dealing with a lot of international clientele; who do not always know English, resulting in developing great communication skills and essentially being very patient.



The Honeybadger

• Waitress

  • Dec 2015 - May 2016

  • Served customers their meals and took payments.• Prepared breakfast set-up for the guests at the hostel and ensured that clear up was done quickly and efficiently.• Collaborated with management in training new employees to use Ikentoo tablet POS System.• Did various multi-tasking and switched from task to task with ease.• Learned that service is beyond doing the bare minimum, it is about making the client feel appreciated and valued. It is about going the extra mile to ensure that they get a service they will never forget and are happy with.



University of Cape Town

• South Africa
• Higher Education
• 700 & Above Employee

• Student Front Desk Assistant

  • Jan 2013 - Nov 2013

  Answered calls, assisted students with inquiries about the residence, received parcels, signed in visitors, provided keys for various facilities within the residence to students, and ensured contact was made possible between the students and the sub-wardens.

• Data Capturer

  • Mar 2013 - Mar 2013

  Captured and collected data of students who had signed up for residence tutorial courses. Tallied up the number of students interested in various residence courses and captured their contact details.