Experience

ZEMYD

• United Arab Emirates
• Financial Services
• 1 - 100 Employee

• Business Delivery

  • Nov 2015 - Present

  • Assist and follow up on ongoing assignments, projects and programs with required task and activities. • Develop analytical spreadsheets/programs and assist in planning, initiating and managing project activities • Prepare and review correspondence, reports, charts, spreadsheets, presentations and other related materials for assigned projects • To assist in drafting internal/external project communication and assist in handling client related administrative issues and build in them high satisfaction levels which would promote strong and positive business relation • Escalate issues that hinders or delays project activities in timely manner • Identify trends, contribute ideas, design, suggest and test solutions to effectively manage project activities • Coordinate with internal and external stakeholders for managing branding elements required for projects Show less



QuisLex

• United States
• Legal Services
• 700 & Above Employee

• Assistant Quality Manager

  • Oct 2014 - Oct 2015



UnitedHealth Group

• Hospitals and Health Care
• 700 & Above Employee

• Assistant Manager

  • Dec 2012 - Mar 2014



Bank of America

• United States
• Banking
• 700 & Above Employee

• Team Developer-Quality

  • Nov 2007 - Nov 2012



Aegis Global

• India
• IT Services and IT Consulting
• 700 & Above Employee

• Team Lead

  • Sep 2004 - Nov 2007

   Was Responsible for managing teams performance quality based on designed standards, U.S laws and client/business/process requirements.  Was responsible in analyzing reports and publishing them to different department representing the process.  To Identify performance issues and provide hands on assistance to the team  To represent process centre on client calls, to analyse and identify external customer requirements through data analysis. To coordinate with business unit for escalations and feedback for the team.  To create and foster a healthy environment which facilitates high performance of team members and accomplishments of organisational goals.  To monitor teams performance and provide constructive feedback Show less