Experience

GETCAP Head Start

• Non-profit Organization Management
• 1 - 100 Employee

• Family Support and Enrollment Administrator

  • Mar 2021 - Present

  Instrumental in low-income families receiving various support by introducing and promoting programs and services offered by the non-profit. Confer with and determine the needs of families and individuals, and educate parties on the benefits of the organization at large and specialized offerings. Detail the various processes from application submission to enrollment navigation, ensuring that all steps are completed, with proper resources ultimately being allocated. Furthermore, to increase the impact of the non-profit, manage a multidisciplinary team, delegate tasks, and offer ongoing development.



Planet Fitness

• United States
• Wellness and Fitness Services
• 700 & Above Employee

• General Manager

  • Sep 2019 - Mar 2021

  Oversaw daily operations and led strategies that elevated the membership experience and stimulated continuous growth. Consistently analyzed location performance and put in place new initiatives that increased customer satisfaction and retention rates. Built a high-achieving team having recruited, trained, developed, and motivated fitness specialists, professionals, and staff. Furthermore, created a work setting that allowed for optimal team / individual success. Launched marketing campaigns that generated significant interest from prospective members and resulted in high conversion rates. Moreover, completed HR tasks, conducted inventory control, managed budgets, and carried out other duties.



Planet Fitness

• Nacogdoches, Texas

• Front Desk Staff

  • Aug 2018 - Sep 2019

  Instrumental in creating a fitness club experience that was on brand with the high-profile chain. Engaged with existing and offered assistance with accounts and provided information with other matters. Interfaced with potential members and promoted the programs and services offered by the club, as well as informed individuals of current incentives / deals, crucial to meeting sales targets. Pivotal to offering solutions that restored customer loyalty and offered additional assistance to peers, team leaders, and management.



Burke

• United States
• Mental Health Care
• 100 - 200 Employee

• Social Service Worker Internship

  • Sep 2017 - May 2018

  Service Coordination specializing in clients with Intellectual and Developmental Disabilities. Service Coordination specializing in clients with Intellectual and Developmental Disabilities.