Experience

Penda Health

• Branch Manager

  • Jun 2019 - Present

  Manage and motivate the entire medical centre team (Clinical and non-clinical staff). Hire awesome staff and motivate them to create a high performing successful Penda Medical Centre. When necessary make good decisions to remove staff as well.Obsessed with making patients happy. Doing phone calls, focus groups, sit and talk with them, having community tea just to learn about what they like and don’t like about the medical centre.Using patient feedback to drive the medical centre to… Manage and motivate the entire medical centre team (Clinical and non-clinical staff). Hire awesome staff and motivate them to create a high performing successful Penda Medical Centre. When necessary make good decisions to remove staff as well.Obsessed with making patients happy. Doing phone calls, focus groups, sit and talk with them, having community tea just to learn about what they like and don’t like about the medical centre.Using patient feedback to drive the medical centre to perfectly meeting the needs and expectations of the community!Paying close attention to a million tiny pieces that make up a Penda Medical Centre – everything from ensuring the wash room checklist is checked every day to that our magazines are always up to date to that the drugs/supplies are never out of stock to that the staff always wear nametags. Monitor Petty Cash usage closely by counterchecking the receipts, confirming actual balances both in cash and mpesa balances.Managing a monthly budget at the medical centre to ensure the needs of patients and staff are met and that the medical centre is able to successfully maintain high visibility in the community.Plan/Organize fun and educational health events for schools/churches and other community partners.Design and deploy health promotions and discount pricing strategies to convince the community to access preventative healthcare.Communicate clearly and openly with the team in the Medical Centre, Penda Leadership and the Support Office. Act as a bridge between the Medical Centre and the rest of the organizationRead and understand analysis of the clinic and use it to understand the performance and to identify areas for improvement. Show more Show less



Track and Trace Limited

• Team Leader

  • Jan 2015 - Present

• Client Relations Executive/Front Office Assistant

  • Nov 2013 - Jan 2015

• Subscription Collection Accountant

  • Nov 2012 - Nov 2013



Securex Agencies (K) Ltd

• Customer Experience Executive

  • Apr 2017 - Jun 2018



KFC

• Customer Service Representative

  • Dec 2016 - Apr 2017



Ecosmart Construction

• Personal Assistant

  • Jul 2011 - Nov 2012



Sky Band Africa Communication Limited

• Sales Executive

  • Oct 2010 - Jul 2011