Experience

Proveli

• United States
• Manufacturing
• 1 - 100 Employee

• Customer Service Specialist - Ecommerce Manager

  • Apr 2019 - Present

  Executed daily customer service activities and supported representatives using Ring Central, Zendesk, Big Commerce, Ship Station, and WOS (Work Order System) CRM systems ▪ Guarantee customer satisfaction as the key contact for issue resolution and customer advocacy for eCommerce Account ie: Amazon, Wayfair, Walmart, and Etsy stores ▪ Trained and developed highly successful representatives to promote performance and satisfaction and deliver excellent customer service ▪ Catalyze stronger customer service by establishing relationships, policies, process improvements, and methodologies to boost customer relations at each checkpoint ▪ Improve service delivery, customer outcomes, and cross-organization business performance by identifying root problem causes and long-term fixes and initiating improvement in high-impact areas ▪ Create cross-functionality in support of customer satisfaction by working with marketing, fulfillment, pricing, sales, product support, and executive staff teams Show less



Addresses of Distinction

• United States
• Manufacturing
• 1 - 100 Employee

• Customer Service Specialist

  • Apr 2019 - Present

  Executed daily customer service activities and supported representatives using Ring Central, Zendesk, Big Commerce, Ship Station, and WOS (Work Order System) CRM systems ▪ Guarantee customer satisfaction as the key contact for issue resolution and customer advocacy for eCommerce Account ie: Amazon, Wayfair, Walmart, and Etsy stores ▪ Trained and developed highly successful representatives to promote performance and satisfaction and deliver excellent customer service ▪ Catalyze stronger customer service by establishing relationships, policies, process improvements, and methodologies to boost customer relations at each checkpoint ▪ Improve service delivery, customer outcomes, and cross-organization business performance by identifying root problem causes and long-term fixes and initiating improvement in high-impact areas ▪ Create cross-functionality in support of customer satisfaction by working with marketing, fulfillment, pricing, sales, product support, and executive staff teams Show less



MAX MOULDING INC.

• United States
• 1 - 100 Employee

• Office Manager

  • Dec 2010 - Apr 2019

  Office Manager  Overseeing day to day workflow within company and customers  Daily AR/AP monitoring, applying payments, and collection calls  Taking customer orders via phone, fax, e-mail, and will call  Invoicing, material quotes, and customer statements  Routing, scheduling, and quoting freight LTL shipments and pick ups  Daily shipments using FedEx Ship Manager and UPS World Ship  Conversing and building strong rapport with vendors, distributors, customers, and reps  Scheduling all routine maintenance, travel arrangements, and meetings  Ordering all warehouse and office supplies  Decreased replacements and damages by 110%  Bank deposits and managing petty cash transactions  Customer service, answering phones, general office work, and damages  Facilitated communication between purchasing, production and carriers  Scheduled and maintained international shipping (both land and sea) Show less