Human Resources Generalist

• May 2023 - Present

Front Desk Receptionist

• Jan 2021 - May 2023

Benefits Counselor

• Mar 2020 - Jan 2021

• Educated clients’ employees on benefit plans including medical, dental, vision, life, and disability benefits, to help them make informed decisions. • Lead clients’ employees in their open enrollment process using effective communication to explain benefits. • Partnered with vendors to aid employees in their online benefits enrollment process. • Educated clients’ employees on benefit plans including medical, dental, vision, life, and disability benefits, to help them make informed decisions. • Lead clients’ employees in their open enrollment process using effective communication to explain benefits. • Partnered with vendors to aid employees in their online benefits enrollment process.

Representative, HR Serv Del

• Feb 2018 - Oct 2019

• Address employee inquiries on HR topics such as: employee benefits, leaves of absence, payroll, performance management. • Trained and developed MyHR Service Center reps on administrative tasks, HRIS systems, and HR knowledge. • Created internal processes and procedures, as well as internal and external FAQ’s. • Attend monthly meetings to evaluate current trends and areas for process improvement within HR. • Close experience working with the employee benefits, payroll… Show more • Address employee inquiries on HR topics such as: employee benefits, leaves of absence, payroll, performance management. • Trained and developed MyHR Service Center reps on administrative tasks, HRIS systems, and HR knowledge. • Created internal processes and procedures, as well as internal and external FAQ’s. • Attend monthly meetings to evaluate current trends and areas for process improvement within HR. • Close experience working with the employee benefits, payroll, payroll-tax, and HR Advisory groups. • Liaison between the MyHR Service Center, the internal leaves management team, and our third-party LOA vendor. • Experience working with performance management system, employee referral program, employment dates (Vac/Dis/Sev due to acquisitions and mergers and/or rehire dates), and creating system queries. • Collected and evaluated call center statistics and yearly goals to determine monthly reporting criteria for upper management. • Analyze and interpret current and historical data through Avaya, Neocase, PeopleSoft, Taleo, TaskNet, and personnel files. • Conducted User Acceptance Testing (UAT) for new HR case management system. Designated Super-User and trained 20 agents on system functionality and navigation, while performing BAU. Contribute to on-going process improvement efforts in relationship to this system. Show less • Address employee inquiries on HR topics such as: employee benefits, leaves of absence, payroll, performance management. • Trained and developed MyHR Service Center reps on administrative tasks, HRIS systems, and HR knowledge. • Created internal processes and procedures, as well as internal and external FAQ’s. • Attend monthly meetings to evaluate current trends and areas for process improvement within HR. • Close experience working with the employee benefits, payroll… Show more • Address employee inquiries on HR topics such as: employee benefits, leaves of absence, payroll, performance management. • Trained and developed MyHR Service Center reps on administrative tasks, HRIS systems, and HR knowledge. • Created internal processes and procedures, as well as internal and external FAQ’s. • Attend monthly meetings to evaluate current trends and areas for process improvement within HR. • Close experience working with the employee benefits, payroll, payroll-tax, and HR Advisory groups. • Liaison between the MyHR Service Center, the internal leaves management team, and our third-party LOA vendor. • Experience working with performance management system, employee referral program, employment dates (Vac/Dis/Sev due to acquisitions and mergers and/or rehire dates), and creating system queries. • Collected and evaluated call center statistics and yearly goals to determine monthly reporting criteria for upper management. • Analyze and interpret current and historical data through Avaya, Neocase, PeopleSoft, Taleo, TaskNet, and personnel files. • Conducted User Acceptance Testing (UAT) for new HR case management system. Designated Super-User and trained 20 agents on system functionality and navigation, while performing BAU. Contribute to on-going process improvement efforts in relationship to this system. Show less

Customer Service Representative

• Jun 2017 - Feb 2018

Temp to Perm (Hired permanently by: The Bank of New York Mellon Corporation). Temp to Perm (Hired permanently by: The Bank of New York Mellon Corporation).

Sales and Campaign Manager

• Jun 2015 - Jun 2017

• Planned, managed, and executed 15 different marketing campaigns, each averaging $1,900 in 12 days. • Increased clients’ return on investment by 40%. • Collaborated on the delivery and execution of creative tactics with internal and external business partners. • Interviewed, hired, coordinated, and conducted orientation for new hires. • Trained, managed, and developed a team of 5-10 direct reports. • Facilitated, planned, and conducted company morning meeting for 20+… Show more • Planned, managed, and executed 15 different marketing campaigns, each averaging $1,900 in 12 days. • Increased clients’ return on investment by 40%. • Collaborated on the delivery and execution of creative tactics with internal and external business partners. • Interviewed, hired, coordinated, and conducted orientation for new hires. • Trained, managed, and developed a team of 5-10 direct reports. • Facilitated, planned, and conducted company morning meeting for 20+ individuals. • Organized and arranged 8-10 developmental meetings with my team per week. • Represented the company at quarterly conferences and training events throughout the country. Show less • Planned, managed, and executed 15 different marketing campaigns, each averaging $1,900 in 12 days. • Increased clients’ return on investment by 40%. • Collaborated on the delivery and execution of creative tactics with internal and external business partners. • Interviewed, hired, coordinated, and conducted orientation for new hires. • Trained, managed, and developed a team of 5-10 direct reports. • Facilitated, planned, and conducted company morning meeting for 20+… Show more • Planned, managed, and executed 15 different marketing campaigns, each averaging $1,900 in 12 days. • Increased clients’ return on investment by 40%. • Collaborated on the delivery and execution of creative tactics with internal and external business partners. • Interviewed, hired, coordinated, and conducted orientation for new hires. • Trained, managed, and developed a team of 5-10 direct reports. • Facilitated, planned, and conducted company morning meeting for 20+ individuals. • Organized and arranged 8-10 developmental meetings with my team per week. • Represented the company at quarterly conferences and training events throughout the country. Show less