Experience

Hedge End Town Council

• United Kingdom
• Government Relations
• 1 - 100 Employee

• Administration and Communication Officer

  • Nov 2021 - Present



Quilter

• United Kingdom
• Financial Services
• 700 & Above Employee

• Complaints Handler

  • Nov 2018 - Nov 2021

  Investigating and responding to complaints. Working towards regulatory requirements and following company procedures for complaint handling. Listening to calls, searching our postal records and email inboxes and reviewing system notes to compile summaries for each complaint. Creating coherent timelines to show the investigation and methodology for determining the outcome. Taking incoming phone calls regarding complaints from colleagues, financial advisers and clients. Corresponding with financial advisers and clients directly to find suitable resolutions to complaints that have been made. Participating in project work when required. Show less

• Complaints Administrator

  • Jun 2014 - Nov 2018

  Responsible for general admin duties for the complaints department. Logged new cases and data protection breaches, despatched finished cases and prepared the files to be scanned onto the system. Ordered stationery for the team, arranged ex gratia payments for complaints.Prepared daily statistics for the team leader and the team. Ordered hampers and flowers for clients for the complaints teams in the UK and in the Isle of Man and ensured that invoices were paid accurately on time, and answered queries regarding hamper orders. Collated data for back office teams from central reports. Gave overviews and training to new staff members on the admin role. Show less

• Customer Service Administrator, Re-registration and Transfers In

  • Nov 2012 - May 2014

  Processed applications from financial advisers to transfer clients’ funds from other providers into the company. Contacted advisers and other providers in order to resolve problems. Investigated and rectified rejected transfers received. Acted as a personal point of contact for an adviser to ensure that cases and queries were processed and resolved efficiently and promptly. Undertook complex processing and problem solving for manual and automated transfers. Was a point of contact for other team members for queries and advice. Developed a confident phone manner, team skills and adaptability in this role and thrived from the pressures of working to daily work targets. Show less



Wildern School

• Graduate Teacher Program in Modern Foreign Languages

  • Sep 2011 - Jun 2012

  Prepared and taught lessons in line with the national curriculum to a high standards. Marked worked, assessed the progress of pupils and provided feedback to parents. Participated in whole school and department meetings including inset days and attended parents’ evening. Prepared and taught lessons in line with the national curriculum to a high standards. Marked worked, assessed the progress of pupils and provided feedback to parents. Participated in whole school and department meetings including inset days and attended parents’ evening.



Kings' School Winchester

• Winchester

• Cover Supervisor

  • Sep 2010 - Aug 2011

  Supervised the lessons when the timetabled teacher was absent. Behaviour management. Assisted the Learning Support department. Helped the office team within the school with general office duties. Supervised the lessons when the timetabled teacher was absent. Behaviour management. Assisted the Learning Support department. Helped the office team within the school with general office duties.