Elizabeth Miranda
Gerente general at Stannum Boutique Hotel & Spa- Claim this Profile
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Bio
Credentials
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IELTS (International English Language Test System)
Massey UniversityMar, 2007- Oct, 2024 -
Advanced Customer Service Skills
KiwiHost LimitedNov, 2005- Oct, 2024
Experience
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Stannum Boutique Hotel & Spa
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Hospitality
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1 - 100 Employee
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Gerente general
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Dec 2017 - Present
Oversee all operations of all departments of the hotel including: front desk, sales and marketing, human resources, food and beverage, events and banquets, housekeeping, maintenance, maximising the potential of the hotel teamMonitor and drive financial performance to improve results by using sound management practices like budgeting and forecasting.Setting effective systems and controls to ensure smooth running of the hotel and its departments.Provide vision, leadership and strategy to deliver an exceptional guest experience
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Gerente de Hospedaje
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Jan 2015 - Nov 2017
Head of Front office, Housekeeping, Security and Maintenance teamsEnsuring all guest queries, feedback, and concerns are responded in a professional andtimely mannerSupervising, training, induction and recruiting staff for different rolesDeveloping strategies to improve results on each area assignedImplement manuals for each role and section in charge so everything is well recorded andexplained for each new team member, maintaining and outstanding guest experienceQuality control and attention to each detail to keep up with the business modelSelection of products and suppliers to maintain the high quality of the rooms and servicesControl of all costs and expenses to ensure maximum profitability.
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Sales and Marketing Manager
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May 2013 - Dec 2014
Building key relationships with new and existing clientsMaking quotations for accommodation and events for all clients and follow up of the sales madeProfessional representation of the hotel and attendance to network eventsDevelop strategies to sell rooms through the internet using revenue management tools, managing all information as well as updating extranets for all OTA’s.Brand marketing by using different commercial channels including, traditional, digital campaigns and social networks like facebook and instagramCompetitor’s analysis and research of the market to gain a fair share of the market.Executing and supervision of all marketing material like merchandising products, brochures,banners, ads, spots, professional photos for advertising, webpage, etc.Deep analysis of the sales of the accommodation as well as extra services like restaurant,events, bar, transportation, touristic packages, minibar, laundry and others to improve results anddrive revenue by adjusting /modifying prices.Planning and distribution of rates between OTA’s, corporate, Travel agents andintermediaries.Developing strategies with renovated promotions each monthExecute successful marketing and sales campaigns to drive better results
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Hotel Europa Bolivia
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Bolivia
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Hospitality
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1 - 100 Employee
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Sales and Marketing Assistant
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Aug 2011 - Mar 2013
First point of contact with existing and future clients Making quotations for corporate clients and Travel agents In charge of the E-Commerce, selling rooms through different websites, delivering the room to the right client at the right price and the right time, Closings contracts of prepaid rooms for large companies, and follow up the existing clients to keep them as loyal customers of the Hotel. Manage all advertising contacts with newspapers, radio, TV, magazines, etc Elaboration of all advertising material like merchandising, flyers, brochures, corporate gifts. Organize events with all corporate clients and travel agents (point of contact) to build strong relationships with all of them Knowledge gained in the Sabre and Opera systems. Manage the distribution of the inventory of the rooms in the channel manager, update of the hotel's web page and all content of the property online.
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Camino Real Aparthotel
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La Paz, Bolivia
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Recepcionist
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Sep 2010 - Nov 2010
Meeting, greeting and welcoming guests as well as register guests on arrival. Taking incoming telephone calls, dealing with such calls promptly in a professional manner, and re-directing appropriate calls to other individuals or departments within and outside the hotel. Deal with guest queries and solving problems in a professional and timely manner Provide information to guests ie. Transport, events, etc Administration of petty cash Invoicing, collecting cash and other forms of payment from customers General administrative duties and clerical support
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Fonterra
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New Zealand
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Food and Beverage Manufacturing
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700 & Above Employee
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Accounts Payable Officer LATAM
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Sep 2009 - Jul 2010
Accounts Payable customer services for Mexico & Venezuela in-markets Timely resolution of queries with internal and external customers Vendor reconciliations and discrepancies follow-up Processing of invoices in accurate and timely manner Skills Gained: Corporate finance processes and procedures knowledge Hands-on SAP experience Dealing with customers’ queries efficiently and in a timely manner. Accounts Payable customer services for Mexico & Venezuela in-markets Timely resolution of queries with internal and external customers Vendor reconciliations and discrepancies follow-up Processing of invoices in accurate and timely manner Skills Gained: Corporate finance processes and procedures knowledge Hands-on SAP experience Dealing with customers’ queries efficiently and in a timely manner.
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Bravo Recruitment Group
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Auckland, Nueva Zelanda
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Event Temp
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Mar 2009 - Aug 2009
Responsibilities: Set up of function rooms and hosting cultural, corporate and political events Event planning, catering, time management Bar tending, cashier Take food and beverage orders Assisting customers at the floor Skills Gained: Understanding of event planning and execution. Organisational skills, adapted quickly to work routines and deal with large workload efficiently. Responsibilities: Set up of function rooms and hosting cultural, corporate and political events Event planning, catering, time management Bar tending, cashier Take food and beverage orders Assisting customers at the floor Skills Gained: Understanding of event planning and execution. Organisational skills, adapted quickly to work routines and deal with large workload efficiently.
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Automotive New Lynn
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New Zealand
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Individual and Family Services
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Office Administrator
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Nov 2005 - Feb 2009
Responsibilities: Accurate data entry of all business transactions, general journal entries Payroll processing, Employer Monthly Schedule Daily banking, Bank reconciliations Preparation and processing of 20th of the month accounts GST returns Management of Accounts Payable and Accounts Receivable as well as reconciling both creditors and debtor’s ledgers. Preparation of all material for end of financial year for the company’s accountant. Ordering stock from suppliers General office administration duties Answering phone calls and assist customers at the workshop Invoicing, processing of job sheets and preparation of quotes as well as issuing credit notes. Skills gained: Great ability to deal with customers. Meeting deadlines and professional approach to solve problems and assisting with smooth running of the workshop.
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Education
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2007 - 2009
Unitec New Zealand
Diploma in Accounting, Bachellor of Business Program, Management & Business
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