Fair Housing Testing Coordinator

• Jul 2022 - Present

Secretary Specialist

• Oct 2021 - Jul 2022

Acts as the receptionist and refer patrons to respective location and/or appropriate services. Answers telephones, take and deliver messages to staff. Ensure phone calls are answered promptly, routed properly, and messages are complete and accurate. Treat customers and Juvenile Justice partners in a courteous, respectful and professional manner. Files and retrieves materials. Assist in tracking required documents for timely submission. Must maintain an up-to-date filling system, easily assessable by supervisor and other staff members. Process incoming and outgoing mail. Date stamps incoming mail and routes to appropriate staff. Prepare terminated cases for closed files. Manages closed files for unit and maintains record retention schedule. Prepares files to be sent off for storage and maintains records for files no longer stored in the office. Locates and attaches appropriate file to incoming correspondence requiring reply. Processing cases, file Court paperwork and mail as they come into the unit. Processing cases when a Filing Decision is received from the State Attorney's Office, including closing a case or forwarding it to a Supervision Unit. Maintaining unit supplies, including inventorying. Performing tasks assigned by the JPOS such as filing, copying, typing reports, i.e. minutes of meeting and other assigned correspondence. Attending and completing training to increase job proficiency. Training includes: Completing the required amount of yearly training as established by Departmental Policy, completing all mandatory training as established by Departmental Policy, and Establishing, with a Supervisor, and following a yearly training calendar. Provide coverage during the planned and unplanned absence of other secretarial support staff within the Circuit, to include temporary workstation reassignment. Performs other duties as assigned.

Child Protective Investigator

• May 2020 - Jul 2021

Conducts investigations regarding allegations of abuse, neglect, abandonment and/or special conditions for children Works closely with law enforcement Collects information through observation and interviews with the children, parents, relatives, neighbors, and other parties associated with the case, as well as analysis of criminal, past service history and other records Engages families to understand the family's perspectives about family dynamics, challenges and solutions, identifies needs and determines the level of intervention needed to include voluntary services or court ordered dependency services Assesses danger threats, child vulnerabilities and caregiver protective capacities in order to determine whether a child is safe or not safe Develops with family and other persons as necessary any required present and/or impending danger plans based on analysis of danger threats in operation Manages and modifies safety plans as necessary during the course of the investigation Arranges emergency placement for any child that cannot safely remain in the home Notifies state attorney, law enforcement, child protection team and other required individuals as appropriate Provides written present and impending danger assessments Completes Risk Assessment on families investigated and explains risk score to family Conducts any staffings required for families with risk scores that are High and Very High Risk Presents safety plan and impending danger assessment at case management case transfer staffing and participates in discussion as to recommended follow-up actions Provides families with services linkages to agency and community resources based on needs assessment and provides recommendations for development of case plan to Case Manager Conducts initial/ongoing child present and impending danger assessments

Homemaker

• Mar 2020 - May 2020

Executive Assistant

• Oct 2019 - Feb 2020

Duties and Responsibilities Manage COO's personal and professional email inbox; reply on his behalf in a professional manner. Preparing documentation and assisting with online applications Human Relations duties Writing letters, reports, memos, and other documents. Answering phones, redirecting to correct person and taking messages. Handling basic bookkeeping tasks. Filing and retrieving corporate records, documents, and reports. Conducting research for various purposes and preparing summary documents for review and presentation by boards of directors, committees, and executives. Scheduling meetings, calls, and conferences Accurately recording minutes from meetings. Greeting all visitors and being gatekeeper. Using Google G Suite, including word processing, spreadsheets, databases, and presentation software. Reading and analyzing incoming memos, submissions, and distributing them as needed. Making travel arrangements for employees. Keeping track of company credit card usage Performing office duties that include ordering supplies and managing a records database. Opening, sorting and distributing incoming faxes, emails, and other correspondence. Providing general administrative support. Upkeep of the physical space Coordinating with vendors to support the physical space (maintenance, delivery, and other operations personnel) Keep an updated calendar and coordinate all events across different departments. Skills Computer-savvy and proficiency navigating internet Proficiency of Google Products such as Gmail, Google Drive, Google Sheets, Google Docs, Google Slides, Google Calendar (equivalent to Microsoft’s Excel, Word, PPT, and Outlook) Excellent communication skills High level of accuracy, attention to detail, and problem-solving skills Manage time efficiently, both independently and in a team setting Organize and manage significant amount of documents English proficiency (grammar, syntax and appropriate choice of tone)

Home Visitor

• Oct 2018 - Jun 2019

 Achieve an understanding of agency mission, strategic focus areas and overall goals and objectives. Contribute to the success of these areas.  Read, understand, and apply all agency and department policy and procedures set forth in both the Agency Handbook and CCR&R Program Manual.  Meeting and role playing the curriculum with assigned families each week  Participation in the planning and orchestration of group meetings, which includes role playing the curriculum and the provision of an enrichment activity  Participation in weekly in-service training and other staff development activities  Keeping the HIPPY coordinator abreast of child/family progress and familial issues and concerns as they arise  Timely completion and submission of required forms and other documentation as required by the coordinator and/or HIPPY USA  Participation in all sponsored HIPPY activities (e.g., field trips, graduations, awards ceremonies, etc.)  Assisting the coordinator in maintaining an efficient record keeping system for participating families

Contractor

• Feb 2018 - Apr 2019

· Organized testing logs and transactions received from Testers · Input and managed all logged data on program dictated by contractor · Methodical research and investigations on possible discriminatory claims · Organized testing logs and transactions received from Testers · Input and managed all logged data on program dictated by contractor · Methodical research and investigations on possible discriminatory claims

Fair Housing Investigation Manager

• Jul 2015 - Oct 2017

Administer rental, lending, sales and other Fair Housing tests, Recruit and train new testers Develop testing strategy and select appropriate testers for each test. Employ various methods to assist in determining where to conduct tests including scouting and research Make test assignments, provide appropriate and thorough instructions for each test, and review them with the testers Provide clear and accurate directions for testers when necessary Analyze test reports, debriefing notes, and other information to determine whether there is evidence of illegal housing discrimination, and if son, assessing its severity Maintain accurate and complete records on all testing activity Conduct systemic investigations and prepare market analysis Present Fair Housing educational workshops and outreach

Assistant Fair Housing Investigation Manager

• Apr 2009 - Jul 2015

Real Estate Owned (REO) Property Investigator · Observed, charted, and reported physical conditions of foreclosed homes in greater Central Florida area · Collaborated with partner to work with Fair Housing Specialist to establish discriminatory patterns on foreclosed properties in Central and Mid-Florida · Maintained orderly and accurate reports comply with all deadlines and requirements Real Estate Owned (REO) Property Investigator · Observed, charted, and reported physical conditions of foreclosed homes in greater Central Florida area · Collaborated with partner to work with Fair Housing Specialist to establish discriminatory patterns on foreclosed properties in Central and Mid-Florida · Maintained orderly and accurate reports comply with all deadlines and requirements