Experience

MESH

• Kenya
• Social Networking Platforms
• 1 - 100 Employee

• B2C Community Host

  • Feb 2021 - Present

  Duties: - Developing, testing and iterating innovative campaign/content formats and identifying and reaching out to suitable users on the platform to drive engagement. - Relaying community feedback, sentiments, and behavior to the wider team, sharing insights and recommendations on communications and product improvements. - Developing and documenting new product requirements and providing clarifications to developers where needed. - End to end daily testing/navigating on MESH platform to ensure smooth platform functionality. - Overseeing the implementation of the approved change requests and service improvements. - Discovering new community requirements / needs, underlying feature requests and recommend alternative technical and business approaches through exceptional customer relationship skills. - Driving growth and retention of MESH Community by identifying segments/power MESHers to drive conversations generally on the platform and lead groups. - Developing weekly detailed digital content campaign plan/schedule. - Coordinating Scrum ceremonies and support in tracking deliverables to closure. - Assist in following through the identified risks & issues with assigned owners/stakeholders. - Act as a point of liaison with the Marketing & Engagement teams. Show less



Kenya Power

• Utilities
• 700 & Above Employee

• Attachee

  • May 2018 - Aug 2018

  Under the direct supervision of my supervisor, I undertook the following duties and responsibilities: - Low voltage capacity cable termination and jointing on TX Board, and customer premises LV distribution boards. - High voltage capacity cable termination and jointing on Ring Main Unit (RMU), and TX Feeder. - Fault diagnosis and location on low circuits and high voltage circuits. - Indoor and Outdoor phasing out of two different circuits (on high voltage). - Load balancing on LV circuits that are overloaded. Show less