Project Manager, Operational Improvement

• Jan 2022 - Present

Technical Training Leader

• Feb 2021 - Jan 2022

Lead Training Developer

• May 2017 - Feb 2021

Technical Training Developer

• Oct 2016 - May 2017

Executive Administrave Assistant to the President & CEO

• Aug 2014 - May 2016

Provided administrative assistance to the President & CEO including management of executive schedule and complex calendar coordination; composed correspondence on behalf of the president & CEO and Chairman of the Board; Liaison to Board of Directors; prepared online board reports for monthly board and committee meetings; composed minutes for all board and internal committee meetings; prepared PowerPoint presentations; planned, coordinated and managed multiple-day offsite meetings; Responsible for a high degree of confidentiality, diplomacy and discretion to sensitive information. • Researched and selected online board portal for all internal and external committee and board reports; now administrator to new online system which reduced annual spend by $18k and saved over 150 man-hours • Collected, organized and published online board reports for all Board of Directors Meetings • Represented Bank in various community activities • Organized and managed collection of documentation for auditors • Reviewed and audited contract files • Trained board members on use of iPads and online portal • Managed and approved all expense reports for all executives and field staff Show less

Executive Assistant to the President and CEO

• Jan 2014 - Aug 2014

Provided administrative assistance to the President & CEO including management of executive schedule and complex calendar coordination; prepared PowerPoint presentations for internal use and Board of Directors Meetings; planned and coordinated complex domestic and international travel itineraries; composed correspondence on behalf of the President & CEO. Scheduled and managed on and offsite meetings. Responsible for a high degree of confidentiality, diplomacy and discretion regarding professional projects. Communicate directly with company executives, clients, board of directors and co-owners of the company. Office Manager for Corporate Headquarters. • Organized, managed and collected data during the Due Diligence process during company acquisition by a strategic buyer • Developed presentations for company-wide quarterly meetings • Collected data and organized presentations for Board of Directors Meetings • Processed paperwork and obtained numerous international visas (Brazil and China) • Scheduled and organized itineraries for multiple country/multiple week travel schedules • Managed and approved all expense reports for all executives and field staff • Collected and organized all employee personnel and compensation files into one electronic filing system Show less

Professional Assistant to the CEO

• Jul 2013 - Jan 2014

Provided administrative assistance to the CEO including management of executive schedule and complex calendar coordination; prepared PowerPoint presentations for internal use and proposals for clients; planned and coordinated complex domestic and international travel itineraries; composed correspondence on behalf of the president. Scheduled and managed on and offsite meetings. Responsible for a high degree of confidentiality, diplomacy and discretion regarding professional projects and personal assistance to the CEO and his family. Communicate directly with company executives, clients, board of directors and co-owners of the company. • Developed presentations for company-wide quarterly meetings • Scheduled and coordinated remote meetings at a major tradeshow • Trained new administrative assistant • Attended all CEO meetings, transcribed minutes and developed plan for action item tracking and follow-up • Managed and approved all expense reports for all executives and field staff Show less

Operations Manager/Executive Liasion II

• Apr 2002 - Apr 2013

Provided administrative assistance to the Executive Vice President including schedule management, travel arrangements, meeting and report coordination and other projects as needed. Member of the Executive Leadership Team (ELT) for Global Production and Manufacturing Services, which is a consolidated services unit supporting efficient operations for seven business units located across the United States and Canada. Coordinated an equipment and supply budget and oversaw space planning for over 800 staff. • Created meeting workspaces in SharePoint to manage agendas and meeting minutes• Integrated and streamlined operations, that reduced processing time for computer replacements by 7 days• Trained team members on functionality of new technology devices (i.e. BlackBerry, iPhone, iPad)• Achieved significant gains in cost management, including a 75% reduction in lease space, through collocating staff, which resulted in increased collaboration and productivity amongst team members• Supported strategic and tactical projects to ensure growth and viability of the business (SharePoint Training and Implementation)• Past initiative included website redesign to better leverage MS SharePoint as a viable business tool Show less

Executive Liason

• Jan 2000 - Apr 2002

Provided administrative assistance to the Senior Vice President including schedule management, travel arrangements, meeting and report coordination and other projects as needed. Developed and produced presentations for sales department for both internal and external use. Maintained and updated manuals and budget records and produced reports as needed. Coordinated calendars and scheduled on and offsite meetings. Fielded customer calls and served as point person for escalated service calls and responsible for resolution. Trained, mentored and managed administrative support staff. Directly responsible for all department travel arrangements and expense report submissions. Show less

Executive Administrative Assistant

• May 1999 - Dec 1999

Provided primary administrative assistance to the Executive Vice President and secondary assistance to the President/CEO. Maintained international agent correspondence, sales/shipment vendor database. Ran international reports. Verified credit references and determined credit limits for potential customers; typed legal contracts; maintained relationship with approved Licensees and International Agents; assisted in new product development. Processed Letter of Credits approvals and received payment authorizations from the bank. Show less

International Business Development Coordinator

• Oct 1998 - May 1999

Provided administrative assistance to the Managing Director of International, the Vice President for Latin America and Middle East Operations, and Field Personnel. Handled International travel arrangements, correspondence and telephone calls. Directly responsible for organizing sales/marketing events such as New Franchisee Orientation Programs. Produced presentations and sales materials. Responsible for originating and maintaining database for tracking leads and key prospects for current deals. Budget responsibilities. Generated monthly reports, sales data and expenditures. Show less

Executive Secretary

• May 1997 - Oct 1998

Coordinated appointments, correspondence and travel arrangements for Senior Vice President and Manager of Training. Direct contact with franchisees and major partners. Produced presentations, typed training manuals and distributed final copy to all franchisees. Ordered and maintained departmental supplies.

Secretary

• Jan 1997 - May 1997

Made travel reservations and coordinating appointments for the entire department. Direct contact person for all twenty-three field personnel. Responsible for supplies, correspondence, filing and mail distribution.