Elizabeth Lopez Narciso, ITIL

Senior Project Manager at G2K Group
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Contact Information
us****@****om
(386) 825-5501
Location
Miguel Hidalgo, Mexico City, Mexico, MX
Languages
  • Inglés Professional working proficiency
Skills

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Credentials

  • ITIL OSA
    PEOPLECERT
    Feb, 2015
    - Nov, 2024
  • ITIL FOUNDATION V.3
    EXIN
    Dec, 2013
    - Nov, 2024

Experience

  • G2K Group
    • Germany
    • IT Services and IT Consulting
    • 100 - 200 Employee
    • Senior Project Manager
      • Jul 2017 - Present

      Secure ID Manager Secure ID Manager

  • IECISA
    • Spain
    • IT Services and IT Consulting
    • 700 & Above Employee
    • Project Manager Passport
      • Jun 2015 - Jun 2017

      Coordinate the operation of the Mexican passport in national territory, ensuring the continuity of the service in the 46 delegations and 106 liaison offices. (OMEs). Main activities: Planning and deployment. Management of recruitment partner and staff selection (EULEN) Monitoring compliance with the SLA ́s in the operation. Continuous improvement in the operation that allowed the efficiency of the enrollment processes and the optimization of resources such as, identity verification and quality review on safety sheets. Monthly executive reports. Inventory tracking and management Show less

  • Vangent, Inc.
    • United States
    • IT Services and IT Consulting
    • 500 - 600 Employee
    • Project Manager Jr. Passport
      • Aug 2012 - Jun 2015

      Coordinate the help desk, ensuring the availability of services offered to SRE, suchas the optimal operation of the equipment distributed in the 46 delegations in national territory.Manage all the human resources necessary for the operation, ensuring continuity of service and avoiding monetary penalties for non-compliance.Main activities:Management of inventories, warehousing, logistics, equipment and documentation.During my management SLA were matched below the margin established by the client, both in operation and in the management of incidents and requirements. Show less

    • Operation Desk Coordinator IMSS
      • Aug 2010 - Aug 2012

      A program that covered 700 enrollment stations for the Security Social identification card for IMSS, with 5 supervisors under my responsibility for central operation control, Around 50,000 cards per day.Provider invoices administration and reconciliations.

    • Operation Desk Coordinator SAT
      • Oct 2009 - Aug 2010

      SHCP Biometric Program named “Firma electrónica Avanzada” for taxpayers enrollment, as Coordinator I managed 3 supervisors to ensure optimal operation and support to end users for 200 biometric stations around the Country.

Education

  • Universidad Tecnológica de México
    Licentiate degree, Administracion de Tecnologias de la Información
  • Instituto Politécnico Nacional
    Licentiate degree, Ciencias de la Informatica
    2006 - 2010
  • Instituto Politécnico Nacional
    Bachelor of Technology - BTech, Informática
    2006 - 2009

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