Service Delivery Account Manager

• Aug 2023 - Present

Senior Consultant

• Aug 2014 - Present

Currently supporting the California Community College Chancellors Office serving in the role of both Organizational Change Manager and Project Manager. I bring a structured approach and methodology tailored to the clients needs to increase projects likelihood of realizing the objectives. Elizabeth has worked in both private industry as well as with public sector clients. Public sector clients include: Department of Corrections, Franchise Tax Board, State Controllers Office, Department of Health Care Services and Department of Public Health. Show less

Organizational Change Management

• Apr 2012 - Jun 2014

Currently on the 21st Century Project for State of California. Serving as a Deployment Liaison in a OCM role. • Serve as the Liaison between assigned departments / agencies and the project team. • Manage completion of required project tasks that prepare them for implementation of the new payroll system for the state of California. Tasks include: o Data collection into a data collection site (DCS) called Cransoft. Facilitating training of the DCS, facilitating working sessions as well as site visits to support this task o Organizational Impacts – business process impacts o Technical readiness – access testing to MyCalPAYS o Employee communication – develop department specific plan o Monitoring and reporting on training activities o Facilitating post load validation sessions with assigned departments. Showing department’s sample of what data will look like in SAP after conversion. o Researching and developing fact sheet for each assigned department. Containing data and information needed to manage department: department contacts, department agency codes, department payroll areas, reporting agency, organizational structure, number of employees, number of HR staff, other agencies processing for, any outstanding project questions, project questions, project risks, things going well, if interfacing systems and if they were part of data collection sample group o Role mapping o Interface testing Show less

Organizational Change Management Analyst

• May 2010 - Apr 2012

Supporting the SOMS project contracted to CDCR • Developed presentations for all levels of the organization for education and training • Developed project training materials • Served as a Change Management Specialist • Developed Change Readiness assessments • Compiled data and presented results to staff and management • Developed Change Plans for each release of SOMS functionality • Engaged with key stakeholders to develop key messages for training, communications and additional change tactics at the project level • Conducted stakeholder identification and impact analysis for each functional release • Utilized Prosci® ADKAR change management methodologies • Supported SOMS deployment system wide. Including partnering with the end-user client to recommend and develop organizational change management tactics to help transition the CDCR Organization from current state to new state. Developed a checklist for deployment, communications, site visits, and educational presentations as well as supporting the deployment of SOMS to men’s institutions statewide. In addition, supported the Pleasant Valley State Prison by running an on-site command center for the Intake/Movements/Counts program implementation. Show less

Change Manager

• Apr 1998 - Apr 2010

• Served in a Change Management role on VSP Global’s SAP implementation. - Developed Change Readiness questionnaire and conducted a formal assessment using an on-line survey tool. (Survey Monkey) - Compiled data and presented results using histograms to the Steering committee and Stakeholder group. - Conducted impact analysis on blueprint documents for the Human Capital Management module of SAP. - Developed an Employee Resource Planning (ERP) project Change Plan. (SAP implementation) - Conducted information gathering sessions to develop key messages for training, communications and additional change tactics at the project level. Show less

Business Analyst II

• 2010 - 2010

Trainer

• 1998 - 2010