Experience

Girl Scouts of Southern Arizona

• United States
• Non-profit Organizations
• 1 - 100 Employee

• Chief Mission Delivery Officer

  • Nov 2020 - Present

  As Chief Mission Delivery Officer (CMDO) I spearhead the development of a comprehensive, multifunctional, integrated, and strategic plans for girl and volunteer member growth and retention, program engagement, and the volunteer and girl experience. Setting strategic direction and implementing local and national initiatives. Developing and implementing a sustainable, scalable mission delivery model that enables GSSOAZ to significantly increase the number of girls participating in Girl Scouting's leadership development programs, in both a traditional troop setting as well as our large community outreach initiatives. As the CMDO I have oversight of the Council's largest source of funding - product program revenue, which includes the Girl Scout Cookie and Fall programs. As the CMDO I manage teams and individuals in a highly decentralized environment through direct and in-direct reports. Above all, recognition of the fundamental and strategic importance of our large corps of volunteers is essential and the ability to capitalize on the strengths of our volunteers is critical to this Council's success



Girl Scouts of San Gorgonio

• United States
• Non-profit Organizations
• 1 - 100 Employee

• Chief of Mission Delivery

  • Jul 2014 - Dec 2020

  Responsible for $16,000,000 revenue budget. Oversight on Product Sales, Retail Sales, Camp, Program both virtual and in person, Stem, Marketing, Adult Learning & Training, Higher Awards and Travel. Engage, initiate and promote the strategic vision, long and short term plans to grow the business and mission. Administers plans, policies, and procedures concerning all operations of the council including sales, expenses, profits, operating budget, programmatic content and community relations. Effectively manages P&L on multi-million-dollar, multi-product lines of business, inventory levels, contract negotiations, facilities and equipment requirements; interprets and implements directives and regulations affecting buying and advertising; Determines procedures to be followed and establishes priorities in order to meet goals and objectives of each of the department's mission; Oversees and directs the implementation of such merchandising functions as: appraising and analyzing market offerings and trends; determining requirements; developing appropriate sources of supply; effecting buying of merchandise; negotiating with vendors; publishing merchandising information; and arranging for contracting/purchase action. My oversight also includes the guiding and oversight of an interwoven council. When departments are united in a one mission focused mindset our strategic objectives reacts in kind. Currently leading a team of 20 full time staff, 80 season, 150 direct reporting volunteers and works directly with 12,000 girls and 1500 adults.Proudly 100 million gross profit in one decade.

• Vice President Retail & Product Sales

  • May 2009 - Jul 2014

  Create, write and implement training and programs for retail and product sales. Establish budget, develop marketing plan and handle vendor contract negotiations. Directly supervise council staff and 1,200 volunteers. Departmentally responsible for reaching $11 million in sales yearly with budgeted increases. Reworked a 100 year old program, created a "Whole Girl" selling program AKA Sparkle and came away with a 42% increase to sale year one, 22% increase year 2 an 16% increase year 3 and a 18% increase year 4 2% increase year 5 making it a 100% increase to sales in 5 years. Budget shows, in one fiscal year, a one million dollar increase to profit. Our Fall sales have had this same amazing increase with an 11%, 4% , 36%,8% and a 12% increases in 5 years. Turnaround expert. If you train them they will come. Our retail department has shown a 22% increase to budget and boasts a #1 Per Member Average Rate in the nation. All directly related to "the whole girl" program and customer service excellence. Focusing on the "Whole Girl" teaching the 5 skills, customer service, business ethics, people skills, goal setting, and planning while focusing on self esteem has helped us grow strong amazing young entrepreneurs. Anything is possible if you believe in your team and your programming.

• Director of Product Sales

  • Aug 2008 - Apr 2009

  Responsible for the implementation of product sales marketing plan and training of volunteers and council staff. Created independent girl sales program for girls not in a troop.



Mushugina Sisters

• Owner and Chef

  • May 2002 - Jun 2008

  Owner and Chef of the Inland Empire's only Kosher catering service. Sourced customers, created bids and did cold calling. Offered full service event planning, including menu creation and execution, entertainment bookings, decor, rentals and vendor coordination. Also taught culinary classes and established an annual interfaith Passover seder to raise funds for Hadassah, the largest women's organization in America. Owner and Chef of the Inland Empire's only Kosher catering service. Sourced customers, created bids and did cold calling. Offered full service event planning, including menu creation and execution, entertainment bookings, decor, rentals and vendor coordination. Also taught culinary classes and established an annual interfaith Passover seder to raise funds for Hadassah, the largest women's organization in America.



San Luis Rey Downs Golf Resort

• Food & Beverage Director

  • Feb 1998 - May 2002

  Multi million dollar operation encompassing upscale dining for 70, Sports bar and lounge seating for 150, Snack Bar, Room Service, Golf Course Carts and Banquet Facilities for 250. Responsible for the creation of a Wedding Venue and destination. Recreated local night life including booking entertainment local store marketing and menu recreation. Established Holiday events that would sell out months in advance. Responsible for all catering to Vessels Stallion Farms including but not limited to Yearling Quarter Horse Sale for 500 people and shown on ESPN, Political events for Daryl Issa, Stake Holders Dinners and Weddings.



The French Gourmet

• United States
• Food & Beverages
• 1 - 100 Employee

• Food & Beverage Director

  • Aug 1995 - Jan 1998

  Was personally responsible for the daily operations of the commercial bakery, fine dining restaurant and retail bakery sales, including a large wedding cake business. Revitalized lethargic business into a thriving eatery. This landmark business offered many opportunities for tremendous local store marketing which led to a rise in local clientele. Our wholesale bakery serviced Costco, Vons and several local boutique restaurants. My responsibilities included all P&L's, menu creation, wine selection and supervision of a staff of 40+



Pan Pacific Hotels Group

• Singapore
• Hospitality
• 700 & Above Employee

• Food & Beverage Assistant Manager

  • Feb 1993 - Aug 1995

  Facilitated the daily operations of upscale Grille Restaurant, seating 145, Room Service for a 500 room/ suite hotel, hired, trained, over saw crew of 40. Created, developed and opened coffee shop, managed all special events, holiday extravaganzas and booked talent. Responsible for P&L's, Budget, Inventory, Pre-Fixe menus, Advertising and Local Store marketing. Notable accomplishments, manager of the Month, manager of the Quarter and "Best Retention" of a team. Facilitated the daily operations of upscale Grille Restaurant, seating 145, Room Service for a 500 room/ suite hotel, hired, trained, over saw crew of 40. Created, developed and opened coffee shop, managed all special events, holiday extravaganzas and booked talent. Responsible for P&L's, Budget, Inventory, Pre-Fixe menus, Advertising and Local Store marketing. Notable accomplishments, manager of the Month, manager of the Quarter and "Best Retention" of a team.



Caffe Classico

• General Manager

  • Apr 1990 - May 1993

  Opened flag ship store for Caffe Classico. Gelato, Espresso, Upscale Deli Bestro with a funky cool art vibe. Wrote menus, Established a thriving Franchise Training program. Trained 45 plus franchisee's, opened restaurants coast to coast, hosted booths at national trade shows. Responsible for the daily operations of flag ship store including but not limited to hiring, training, HR, customer service, hiring talent, local store marketing, P&L, budgeting, cost controls and creating brand identity. Opened flag ship store for Caffe Classico. Gelato, Espresso, Upscale Deli Bestro with a funky cool art vibe. Wrote menus, Established a thriving Franchise Training program. Trained 45 plus franchisee's, opened restaurants coast to coast, hosted booths at national trade shows. Responsible for the daily operations of flag ship store including but not limited to hiring, training, HR, customer service, hiring talent, local store marketing, P&L, budgeting, cost controls and creating brand identity.