Experience

Templafy

• Denmark
• Software Development
• 200 - 300 Employee

• Senior Customer Success Manager

  • Nov 2020 - Present



Yext

• United States
• Technology, Information and Internet
• 700 & Above Employee

• Client Success Manager, Strategic Accounts

  • Sep 2018 - Nov 2020

  • Manage strategic portfolio at 7.5M ARR and serve as primary contact for 10 accounts • Drive new partner API integrations, analyze customer journey and define go to market and growth strategy plans to enhance product offering • Work with cross-functional teams including Sales, Data Partnerships, Operations and Product to accelerate adoption and engagement with Yext platform resulting in 100% renewal rate • Build and maintain strong customer relationships with Partner C-Level… Show more • Manage strategic portfolio at 7.5M ARR and serve as primary contact for 10 accounts • Drive new partner API integrations, analyze customer journey and define go to market and growth strategy plans to enhance product offering • Work with cross-functional teams including Sales, Data Partnerships, Operations and Product to accelerate adoption and engagement with Yext platform resulting in 100% renewal rate • Build and maintain strong customer relationships with Partner C-Level executives and senior leadership

• Associate Account Manager, Strategic Accounts

  • Feb 2017 - Sep 2018

  • Directly contributed to 14% growth in channel revenue and 100% retention of over 33M in revenue for fiscal year 2018 • Managed own strategic portfolio of 500K while supporting 30+ accounts in Strategic Partner channel • Facilitated largest customer migration effort to date, working with 7 cross functional teams; resulted in 4.2M in first 5 months

• Client Operations Senior Associate, Partnerships

  • Oct 2016 - Feb 2017

  • Work cross functionally with Product and Engineering teams to resolve problems and improve user experience • Act as a point of escalation for junior team members to ensure fastest resolution time • Implemented live chat as another means for Yext Partners to seamlessly communicate with reps • Support Account Managers on Client calls regarding product features and platform functionality

• Client Operations Associate, Partnerships

  • Oct 2015 - Oct 2016

  • Increase retention of Yext Partners and Strategic Partnerships by providing exceptional phone, e-mail and technical support • Help Partners to manage Client expectations as to how Yext can increase brand awareness, engage local customers and drive more sales • Assist with account setup, billing inquiries and subscription changes • Interview potential new hires and revamp onboarding materials

• Client Support Specialist, SMB

  • Jan 2015 - Oct 2015

  • Provide product support for Clients through phone and e-mail communication in a helpful, direct and courteous manner • Build rapport and decrease frustration with Clients utilizing active listening and problem solving techniques • Troubleshoot various technical issues on the backend of our software to ensure positive Client experience • Developed one-sheets and help center articles to further support Clients



Hunter

• United States
• Public Relations and Communications Services
• 200 - 300 Employee

• Account Executive

  • Apr 2014 - Jan 2015

  • Carry out new product launches from start to finish – coordinate large scale product mailings, draft all press materials and successfully pitch and follow up with media to garner national and local media coverage • Represent client accounts: 3M Scotch Brand, Command Brand and Filtrete Brand • Manage, facilitate and serve as primary resource for year long brand ambassador programs • Execute sponsored blog post spikes – onboard pool of bloggers to meet Client… Show more • Carry out new product launches from start to finish – coordinate large scale product mailings, draft all press materials and successfully pitch and follow up with media to garner national and local media coverage • Represent client accounts: 3M Scotch Brand, Command Brand and Filtrete Brand • Manage, facilitate and serve as primary resource for year long brand ambassador programs • Execute sponsored blog post spikes – onboard pool of bloggers to meet Client impressions goal while staying within allocated budget • Build relationships with influencers, contributors and bloggers Show less • Carry out new product launches from start to finish – coordinate large scale product mailings, draft all press materials and successfully pitch and follow up with media to garner national and local media coverage • Represent client accounts: 3M Scotch Brand, Command Brand and Filtrete Brand • Manage, facilitate and serve as primary resource for year long brand ambassador programs • Execute sponsored blog post spikes – onboard pool of bloggers to meet Client… Show more • Carry out new product launches from start to finish – coordinate large scale product mailings, draft all press materials and successfully pitch and follow up with media to garner national and local media coverage • Represent client accounts: 3M Scotch Brand, Command Brand and Filtrete Brand • Manage, facilitate and serve as primary resource for year long brand ambassador programs • Execute sponsored blog post spikes – onboard pool of bloggers to meet Client impressions goal while staying within allocated budget • Build relationships with influencers, contributors and bloggers Show less



Sharp Think

• United States
• Public Relations and Communications Services
• 1 - 100 Employee

• Assistant Account Executive

  • Jan 2012 - Apr 2014

  • Promoted from Account Coordinator in January 2013 • Write and successfully pitch and secure regional and national media on various client stories and product launches resulting in online, print and TV coverage • Stay in constant communication with clients to gain trust and maintain solid relationships • Represent Client accounts: Kohler, Cosentino, adorne by Legrand and Vertu • Create press kits for media events, manage check in and coordinate media interviews • Continuous… Show more • Promoted from Account Coordinator in January 2013 • Write and successfully pitch and secure regional and national media on various client stories and product launches resulting in online, print and TV coverage • Stay in constant communication with clients to gain trust and maintain solid relationships • Represent Client accounts: Kohler, Cosentino, adorne by Legrand and Vertu • Create press kits for media events, manage check in and coordinate media interviews • Continuous research of industry players and events to identify new editorial opportunities • Constantly manage multiple priorities and time sensitive deliverables Show less • Promoted from Account Coordinator in January 2013 • Write and successfully pitch and secure regional and national media on various client stories and product launches resulting in online, print and TV coverage • Stay in constant communication with clients to gain trust and maintain solid relationships • Represent Client accounts: Kohler, Cosentino, adorne by Legrand and Vertu • Create press kits for media events, manage check in and coordinate media interviews • Continuous… Show more • Promoted from Account Coordinator in January 2013 • Write and successfully pitch and secure regional and national media on various client stories and product launches resulting in online, print and TV coverage • Stay in constant communication with clients to gain trust and maintain solid relationships • Represent Client accounts: Kohler, Cosentino, adorne by Legrand and Vertu • Create press kits for media events, manage check in and coordinate media interviews • Continuous research of industry players and events to identify new editorial opportunities • Constantly manage multiple priorities and time sensitive deliverables Show less



Discovering Oz

• Account Management Intern

  • Jun 2011 - Aug 2011

  Manage database and mailing lists for client donor and constituency outreach. Assist in the acquisition and analysis of market research Develop creative briefs and calendars for all projects Correspond with clients and vendors Oversee that clients and designers are meeting project deadlines Attend client presentations and participate in internal meetings Write copy for marketing materials Manage database and mailing lists for client donor and constituency outreach. Assist in the acquisition and analysis of market research Develop creative briefs and calendars for all projects Correspond with clients and vendors Oversee that clients and designers are meeting project deadlines Attend client presentations and participate in internal meetings Write copy for marketing materials



Sparty's Coffeehouses

• HR Supervisor

  • Sep 2007 - Jun 2011

  Began as a cashier and barista in Coffee shops. Duties included: handling money, providing excellent customer service, keeping track of stock and inventories Promoted to Human Resources Supervisor May 2009, due to success in entry level role of barista Answer employee and customer concerns Handle scheduling of 300+ employees Track labor hours via Optim to manage employee costs Review applications, hire and orientate new employees Draft written memos to effectively… Show more Began as a cashier and barista in Coffee shops. Duties included: handling money, providing excellent customer service, keeping track of stock and inventories Promoted to Human Resources Supervisor May 2009, due to success in entry level role of barista Answer employee and customer concerns Handle scheduling of 300+ employees Track labor hours via Optim to manage employee costs Review applications, hire and orientate new employees Draft written memos to effectively communicate information to employees Show less Began as a cashier and barista in Coffee shops. Duties included: handling money, providing excellent customer service, keeping track of stock and inventories Promoted to Human Resources Supervisor May 2009, due to success in entry level role of barista Answer employee and customer concerns Handle scheduling of 300+ employees Track labor hours via Optim to manage employee costs Review applications, hire and orientate new employees Draft written memos to effectively… Show more Began as a cashier and barista in Coffee shops. Duties included: handling money, providing excellent customer service, keeping track of stock and inventories Promoted to Human Resources Supervisor May 2009, due to success in entry level role of barista Answer employee and customer concerns Handle scheduling of 300+ employees Track labor hours via Optim to manage employee costs Review applications, hire and orientate new employees Draft written memos to effectively communicate information to employees Show less