Experience

A1 Assets, Inc.

• United States
• Transportation, Logistics, Supply Chain and Storage
• 1 - 100 Employee

• Executive Administrative Assistant

  • Jul 2021 - Present

  Collaborate with the three owners, and front office manager on AR/AP, Dispatch, Human Resources, and basic Office fundamentals. Collect any and all company payments, direct customers to appropriate department(s), create Recycling Certificates for clients, and answer any and all requests of me including but not limited to filing, scanning, invoicing, HR, organizing, and office handle. Collaborate with the three owners, and front office manager on AR/AP, Dispatch, Human Resources, and basic Office fundamentals. Collect any and all company payments, direct customers to appropriate department(s), create Recycling Certificates for clients, and answer any and all requests of me including but not limited to filing, scanning, invoicing, HR, organizing, and office handle.



County of Volusia

• United States
• Government Administration
• 200 - 300 Employee

• Administrative Assistant

  • Aug 2020 - Jul 2021

  Assisted the people of Volusia County in affording their utilities and rent payments by using their information to determine eligibility for assisted living and COVID-19 response programs. Reviewed the necessary legal documents and performed evaluations to ensure clients were prepared for their appointment with the caseworkers. Scheduled all caseworker appointments and built the weekly calendar for all office locations. Assisted the people of Volusia County in affording their utilities and rent payments by using their information to determine eligibility for assisted living and COVID-19 response programs. Reviewed the necessary legal documents and performed evaluations to ensure clients were prepared for their appointment with the caseworkers. Scheduled all caseworker appointments and built the weekly calendar for all office locations.



SYKES

• United States
• Outsourcing and Offshoring Consulting
• 700 & Above Employee

• Advanced Resolution Expert

  • Jul 2019 - Aug 2020

  Began as a front line agent changing, canceling, and booking travel arrangements for Bank of America Clients through Expedia using backend coding systems such as Amadeus and Sabre Red. In 2 months became the Resolution and Retention Desk (RRD). RRD were designed to act as floor managers and as a supervisor for Expedia, I maintained a positive attitude while resolving any client escalations and correcting all front line agent errors. Began as a front line agent changing, canceling, and booking travel arrangements for Bank of America Clients through Expedia using backend coding systems such as Amadeus and Sabre Red. In 2 months became the Resolution and Retention Desk (RRD). RRD were designed to act as floor managers and as a supervisor for Expedia, I maintained a positive attitude while resolving any client escalations and correcting all front line agent errors.