Experience

City of Lancaster, Ohio

• Government Administration
• 1 - 100 Employee

• Administrative Clerk

  • May 2018 - Present

  Assist customers with paying bills, perform cash management, provide daily cash out for office to auditors office, answer emails, process HEAP, work with local agencies such as JFS, Community Action, etc for customers in need of assistance, coordinate daily routes with meter readers and field techs, maintain a delinquency list of customers, perform shut offs, billing, manage office calendar to provide adequate staffing and coverage, answer city radio calls, provide solutions for difficult customer situations perform bankruptcy cases, process work orders, record retention, reporting to the State of Ohio Records Retention Department, filing, general office duties, working alongside management with an on-going software change to be completed by end of 2021, attend city meetings, take meeting minutes, perform webinars with vendors to provide training on new software to employees. Show less



Best Buy

• Retail
• 700 & Above Employee

• Back Office Lead

  • Jun 2017 - May 2018

  Manage staff schedules, Hiring process, cash reporting/auditing, budgets, supply ordering, event planning, coordinating store meetings, oversaw employee training, maintained employee monthly trainings, quarterly performance reviews, records retention, coordinating holiday staffing needs. Attended staff meetings and logged meeting minutes, provided packets to leadership on coming training and created power point presentations along with providing a monthly store newsletter and quarterly documents for territory newsletter. Show less

• Inventory Supervisor

  • Mar 2016 - Mar 2017

  Management of inventory, product flow, loss prevention, shipping processes. Oversaw, receiving bi-weekly truck shipments of bulk inventory, daily receiving of large product, staging of in home delivery, maintained inventory for online ordering system and online order processing, prioritized product processing, maintaining employee schedules, quarterly reviews of employees, closing and opening store, providing manger support to staff as needed on sales floor. Attended staff meetings, weekly management meetings, conference calls, and off site training. Show less

• Geek Squad Manager

  • Mar 2014 - Mar 2016

  Oversaw operations of Geek Squad Precinct staff including in store repair techs, counter service techs, auto install techs. Wrote employee schedules, coordinated monthly trainings, monitored customer satisfaction surveys and feedback. Addressed incoming client concerns with repairs, off site service depot recommendations, or replacement of product. Worked alongside computer department supervisor to ensure proper training was provided to ensure world class experience was being provided to the customer. Overall opening and closing of store. Maintained quarterly reviews, pay raises, promotions and hiring of Geek Squad staff. Coached and trained employees. Managed repair queue and followed up on extended repairs. Show less



Best

• Biotechnology Research

• Geek Squad Manager

  • Mar 2013 - Mar 2014

  Oversaw operations of Geek Squad Precinct staff including in store repair techs, counter service techs, auto install techs. Wrote employee schedules, coordinated monthly trainings, monitored customer satisfaction surveys and feedback. Addressed incoming client concerns with repairs, off site service depot recommendations, or replacement of product. Worked alongside computer department supervisor to ensure proper training was provided to ensure world class experience was being provided to the customer. Overall opening and closing of store. Maintained quarterly reviews, pay raises, promotions and hiring of Geek Squad staff. Coached and trained employees. Managed repair queue and followed up on extended repairs. Show less

• Geek Squad Lead

  • 2010 - 2013

  Provided customer service to Geek Squad customers, maintained appointments, repairs, and phone updates to customers. Provided quick repair solutions in person at service counter. Checked units in for either service or repair depending on type of repair needed. Managed shipping queue for repairs. Updated client notes. Records retention of repairs and client information.

• Customer Service Representative

  • 2008 - 2010

  Worked customer service counter, answered phones, performed online order pick up, completed cash register transactions, answered customer questions regarding inventory, ordered items for out of stock items or items not carried within the store.



DoubleTree by Hilton

• Hospitality
• 100 - 200 Employee

• Front Desk Clerk

  • 2007 - 2010

  Greeted guests, completed check in/out process, managed incoming reservations, assigned rooms, organized room blocking for large groups, assisted guest with daily needs or requests, provided resolutions to guests concerns, contacted management or maintenance as needed. Greeted guests, completed check in/out process, managed incoming reservations, assigned rooms, organized room blocking for large groups, assisted guest with daily needs or requests, provided resolutions to guests concerns, contacted management or maintenance as needed.