Experience

Core Digital Media

• United States
• Software Development
• 100 - 200 Employee

• Interaction Designer

  • Jan 2020 - Present



Self employed

• Greater Los Angeles Area

• UX Designer

  • Oct 2019 - Jan 2020



AdSupply, Inc.

• United States
• Advertising Services
• 1 - 100 Employee

• UX Designer

  • Apr 2019 - Oct 2019

  As the new lead voice in design, I was tasked with refreshing Oranum's (an AdSupply sub-brand) dated user experience by modernizing and overhauling designs that embodied current best practices. This included a more UX positive website redesign, landing pages that convert, email creative, copywriting, and refreshing brand assets/animations. I continuously A/B tested while analyzing heatmaps and analytics to ensure that we were delivering the best possible experience to our user base, in addition to improving customer acquisition. Outside of Oranum, I also created brand assets for AdSupply as well as another sub-brand called AdDroplet. Show less



KlientBoost

• United States
• Marketing Services
• 100 - 200 Employee

• CRO Designer

  • Feb 2018 - Apr 2019

  My role is to bring the highest converting creative to my clients. I help market and gain leads for my clients through examining heatmaps, visitor data, copywriting, testing, and implementing current design trends. I design landing pages built to convert as well as image ads to help fuel marketing campaigns. My role is to bring the highest converting creative to my clients. I help market and gain leads for my clients through examining heatmaps, visitor data, copywriting, testing, and implementing current design trends. I design landing pages built to convert as well as image ads to help fuel marketing campaigns.



Mopro

• United States
• Advertising Services
• 1 - 100 Employee

• Enterprise Website Builder

  • Feb 2016 - Feb 2018

  As an enterprise website builder, I build and custom design websites for a number of high level corporations and clients. My day to day operations involve creating graphics, utilizing CSS to responsively and custom style sites, and building anything from landing pages to full blown sites. As an enterprise website builder, I build and custom design websites for a number of high level corporations and clients. My day to day operations involve creating graphics, utilizing CSS to responsively and custom style sites, and building anything from landing pages to full blown sites.



Oakley

• United States
• Retail Apparel and Fashion
• 700 & Above Employee

• Quality Assurance Specialist (Lead)

  • Nov 2013 - Nov 2015

  My duties entailed daily monitoring employees (phone, email, and chat) for accuracy and quality of service. During these monitors, I also observed for trends, call drivers, process improvements, etc. I was held to monthly personal and team deadlines for all workload. I provided daily feedback to supervisors regarding representative performance. I lead calibrations with supervisors to ensure that the department goals were in alignment. I also followed up with customers who required further assistance after their contact (email or phone) with the call center. Show less

• Oakley SI CSR III

  • Nov 2012 - Nov 2013

  I took calls from customers specifically from Oakley's Military and Government sales division (Oakley SI/ US Standard Issue). These calls could range from general questions, placing orders, returns, warranties, assisting with prescription eye wear, customer complaints, and membership information. This included any needed follow up and adherence to the established Quality Assurance expectations.

• CSR II

  • Jul 2012 - Nov 2012

  Assisted customers with all wearable electronic eye wear, and assisted customers through our other sports brands (Arnette, Revo, Fox). This included all duties from my prior position.

• CSR I

  • Mar 2012 - Jul 2012

  Entry level position- Helped customer's with the websites Oakley.com, Oakleyvault.com, and Ray-Ban.com. Duties included placing orders, setting up returns/warranty claims, answering general questions, handling customer complaints, and adhering to the established Quality Assurance expectations.



Explicit Ink

• United States
• Mechanical Or Industrial Engineering

• Tattoo Apprentice/ Tattoo Artist

  • Oct 2010 - Mar 2012



PetSmart

• United States
• Retail
• 700 & Above Employee

• Senior Pet Training Instructor

  • Aug 2008 - Mar 2012