Elizabeth Kay
Business Intelligence Analyst at Muck Rack- Claim this Profile
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Bio
Credentials
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Salesforce Certified Administrator
SalesforceDec, 2016- Nov, 2024 -
PMP
Project Management Institute
Experience
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Muck Rack
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United States
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Software Development
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200 - 300 Employee
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Business Intelligence Analyst
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Nov 2022 - Present
Partner with internal teams to define and build dashboards, reports and analyses that drive impactful business decisions Own and administer the business intelligence platform, Tableau. Contribute to the underlying data models, training users, and assisting with dashboard creation. Partner with internal teams to define and build dashboards, reports and analyses that drive impactful business decisions Own and administer the business intelligence platform, Tableau. Contribute to the underlying data models, training users, and assisting with dashboard creation.
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FinThrive
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United States
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Hospitals and Health Care
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700 & Above Employee
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Senior Product Analyst
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Mar 2022 - Nov 2022
Was responsible for supporting Product Managers in analysis and development of the product vision, customer requirements, and ongoing product execution. Worked closely with diverse business units to identify, define and evaluate analytics offering opportunities Ensured customer success and revenue by supporting analytical development of marketing strategy, market analysis and segmentation, competitive analysis, target customer profiles, and strategic sales direction. Was responsible for supporting Product Managers in analysis and development of the product vision, customer requirements, and ongoing product execution. Worked closely with diverse business units to identify, define and evaluate analytics offering opportunities Ensured customer success and revenue by supporting analytical development of marketing strategy, market analysis and segmentation, competitive analysis, target customer profiles, and strategic sales direction.
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Solgen Power
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United States
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Renewables & Environment
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100 - 200 Employee
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Data Analyst
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Mar 2021 - Mar 2022
Evaluated and defined key performance metrics for increased accuracy and integrity for improved decision making and strategy. Created and disseminated real-time accurate reporting to the executive team. Created and deployed tools cross-departmentally to effectively manage the workflow of internal stakeholders. Developed predictive reporting to forecast and anticipate future growth. Evaluated and defined key performance metrics for increased accuracy and integrity for improved decision making and strategy. Created and disseminated real-time accurate reporting to the executive team. Created and deployed tools cross-departmentally to effectively manage the workflow of internal stakeholders. Developed predictive reporting to forecast and anticipate future growth.
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Ideal Option
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United States
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Medical Practices
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100 - 200 Employee
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Productivity Analyst
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Jan 2019 - Mar 2021
Developed and maintained accurate reporting surrounding clinic performance reporting and analysis to increase understanding and improve business decisions using Excel, SQL, and PowerBI using both primary and secondary data sources. Conducted in-depth research and analysis to better understand potential patient demographics and treatment availability from a wide variety of sources to best guide clinic expansion to market's with the greatest need. Identified and coordinated the launch of over a dozen clinics, and expansion into two new states. Led projects to implement new work automation software, and the building of custom tools to facilitate the daily work of those in multiple departments, and to help the organization meet strategic goals. Worked closely with senior leadership on requirements gathering for optimal solution design. Quickly learned about complex topics that impacted departments across the organization to provide meaningful insights and solutions. Rapidly created and deployed timely COVID risk tracking organization wide across 10 states. Use of natural genuine curiosity for a firm understanding of technical information relating to CPT coding and billing, national and state medicaid policy, behavioral health reporting, Opioid use disorder and treatment, etc. Show less
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Vivid Learning Systems, an HSI Company
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United States
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E-learning
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1 - 100 Employee
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Product Analyst
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Nov 2018 - Sep 2019
Developed and maintained accurate customer reporting data around content usage and conducted research on changes in compliance regulations to best prioritize content development strategy efforts.Conducted competitor analysis for product offerings and pricing, developed content recommendations to increase customer intent to purchase through targeted website messaging.
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Customer Operations Manager
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Apr 2017 - Nov 2018
System administration: As system administrator for multiple software instances (Salesforce, Zoom, etc.), implemented and customized configuration to maximize worker performance. Operational excellence: Created a custom tool for tracking and monitoring customers usage and adoption of product, resulting in an increase of 18% for upsell revenue YoY.Project Management: Acted as project manager on several projects related to M&A activity, including integration of multiple Salesforce instances between the organizations, restructuring product and pricing strategy, and consolidating course content libraries. Show less
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Customer Success Advisor
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Apr 2016 - Mar 2017
Fostered strong relationships with customers with continued communication and support throughout lifecycle, with a personal record of 99% customer retention rate. Established standardized work processes and procedures to improve customer retention and subscription adoption rate, resulting in 15% increase of subscription renewals.Managed the setup of 28 training systems, and assisted with 14 others with customer’s safety training professionals to create and maintain successful training programs.Mentored and trained 3 new members of the Customer Success team. Show less
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Front Office Executive
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Nov 2015 - Apr 2016
Managed all inbound customer requests and ensured that they were properly resolved or routed, and manage office operations. Grew role from initial duties of routing all inbound customer requests to include event planning, facilities management, and process management. Created and maintained processes and procedures for responsibilities described above that are still in use by those responsible today.
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SIGN Fracture Care
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United States
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Medical Device
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1 - 100 Employee
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Fund Development Specialist
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Aug 2014 - Nov 2015
Created complex reports to analyze and strategize on marketing appeals, and to gain insight on donor trends. Managed the maintenance of the organization's website including uploading pictures, videos, newsletters, and updating programs map and number of patients treated. Created complex reports to analyze and strategize on marketing appeals, and to gain insight on donor trends. Managed the maintenance of the organization's website including uploading pictures, videos, newsletters, and updating programs map and number of patients treated.
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Catering Administrative Assistant
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Sep 2013 - Aug 2014
Managed ongoing responsibilities of the Catering Department and Executive team, maintained data integrity of catering database system, managed database system inputs and workflows. Managed ongoing responsibilities of the Catering Department and Executive team, maintained data integrity of catering database system, managed database system inputs and workflows.
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Exhibition Assistant
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May 2012 - Jan 2013
Interacted with museum patrons providing them with knowledgeable expertise. Supervised the activity of museum patrons to ensure adherence to policy. Gave professional presentations in front of audiences up to 60. Interacted with museum patrons providing them with knowledgeable expertise. Supervised the activity of museum patrons to ensure adherence to policy. Gave professional presentations in front of audiences up to 60.
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Eastern Washington University
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United States
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Higher Education
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700 & Above Employee
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Library Assistant
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Sep 2010 - Dec 2011
- Facilitated organization of annual fundraising event which in 2011 raised $30K net to benefit the library. - Coordinated office activities and operated reception area. - Engaged in frequent contact with students, faculty, donors, the public and staff from other departments both inside and outside the library - Facilitated organization of annual fundraising event which in 2011 raised $30K net to benefit the library. - Coordinated office activities and operated reception area. - Engaged in frequent contact with students, faculty, donors, the public and staff from other departments both inside and outside the library
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Education
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2007 - 2012
Eastern Washington University
Bachelor's degree, Anthropology
Community
